Honda Universe

While I am reacting to a single incident, realize it was over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair aft over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair after the purchase. I also experienced a piece of the vehicle fall off while driving and asked that they repair that as well. After several days, I was told the original repair was completed and I could pick up the vehicle. I asked about the additional repair and was told it was not repaired as they "didn't know how to fix it." I advised them of the extended warranty I purchased and was told I would be called right back after the tech spoke with purchasing department. That was a Friday. I didn't get a call all weekend and ended up calling the dealership on Tuesday the week following. I was told they didn't fix the secondary issue as it was not covered in the warranty and they even looked at it but didn't know how to fix it. I went on Wednesday to get the vehicle and voiced my displeasure about not being called back. I was told "well, I don't work on Saturdays." Upon inspection of the original repair, I was displeased to learn that the "brand new part" was scratched, had glue on it and was below my expectations and satisfaction. I eventually was directed to Sales manager who, rather than listen to what my complaint was, would rather tell me how much he paid for his car and I got a good deal. He told me several times his only obligation, as per the contract I signed, was that the car would pass inspection and his job was done. At this point, I still hadn't told him what my complaint was regarding the shoddy workmanship. Mike brought up the secondary repair and regarding the incident where the part came off stated "I don't want to call you a liar but, if something DID break, it isn't our problem." At this point, I became angry enough to walk away and end the conversation. That was not good enough for Mike. He continued to banter me about what it was I wanted. I said forget it. He said No, tell me what you think we are responsible for after you buy your car. I ignored him and he followed me around the entire building to where my car was. He has to be one of the most self centered, ignorant people I have ever dealt with. Customer service from Honda Universe ended the minute I paid for my vehicle. I will not go there unless I have warranty work unless I can find a reciprocal dealer/service shop. Not only would I NOT recommend this dealership, I would encourage all to stay away from this one. More

I was out car shopping.. finally I walk into Honda not knowing what to expect. A man by the name of John McGraw greeted me. I explained to him my situation and he listened. He showed me a few cars that w knowing what to expect. A man by the name of John McGraw greeted me. I explained to him my situation and he listened. He showed me a few cars that were right around my budget. John made me feel at ease that my discussion that I made was the right one. Well I have purchased A car from him and I am very happy. :) I would recommend John to anyone that is thinking about buying a car. Thank you very much John. More

I am a 53 year old woman and have purchased many vechicles in my life time. I was very impressed with the help in purchasing the car to meet my needs so quickly. I was very happy once i meet John Mc vechicles in my life time. I was very impressed with the help in purchasing the car to meet my needs so quickly. I was very happy once i meet John McGraw, I felt I was in trusting hands. I was sastified with his expertise and purchased my car at the first desler I visited and had to serch no more.Lucky me.. I would highly recommend Joh McGraw for your most SPECIFIC needs. It was a pleasure to meet him...AND I LOVE MY CAR!!! More

I feel out of all the dealerships we visited, Honda Universe was the the only one who strived to make us happy and make sure we drove home in the car we absolutely loved!! Causeway Honda treated us lik Universe was the the only one who strived to make us happy and make sure we drove home in the car we absolutely loved!! Causeway Honda treated us like we were stupid., trying to sell us a van with a bent frame and then after that they tried switching the vehicle we were signing for with a lower end model. At least at Honda Universe I am confident in the purchase and feel they will continue to ensure our happiness with our vehicle! Integrity is an important and rare quality in forging a relationship with a car dealership!!! More

John was entertaining to say the least. Was fair, friendly and accommodating. He made a typically long and boring, high stress buying situation much better to handle. The downside of buying a vehic friendly and accommodating. He made a typically long and boring, high stress buying situation much better to handle. The downside of buying a vehicle had nothing to do with John. The wait of almost 2 hours to pay was a bit long. As far as a salesman, John is Number One! More

John was great, knowledgable and made the car buying experience painless. It went so well i sent my son over a few weeks later and he purchased a car. experience painless. It went so well i sent my son over a few weeks later and he purchased a car. More

This experience was great. I purchased two cars and John and Glenn went above and beyond to make it a pleasurable experience. John's knowledge and calmness were a blessing. I would definitely recommend Jo and Glenn went above and beyond to make it a pleasurable experience. John's knowledge and calmness were a blessing. I would definitely recommend John to my friends. More

Our experience at Honda Universe was a pleasurable on from the very beginning. We were in the market for a new minivan and called around to get information about costs and availability of the vehicles. from the very beginning. We were in the market for a new minivan and called around to get information about costs and availability of the vehicles. Meredith was up front and straightforward with all the information we asked for and explained every cost, and let us know what vans were available on the lot and offsite. She disclosed every step of the cost process and left nothing out. That was very important to us because no one wants to walk into a dealership with a price that works for you and find out that there were "hidden" costs that weren't mentioned. That is deceitful. Everyone was very nice and personable. We even ran into an old neighborhood friend of my husband's from their childhood and he is a sales associate at this dealership! I had a Honda Accord several years ago and loved it very much. We were very excited to be Honda owners once again. The van rides so nice and is a very comfortable vehicle to drive. I absolutely love it! My mother-in-law will be looking for a new car soon and we will definitely be bringing her to this dealership to check out the Honda cars. Overall, we had a great experience from beginning to end at Honda Universe! More

Excellent customer service and price. Emlpoyees friendly and accomodating. Went there late, close to closing, but staff willing to stay to fininsh the deal. Would highly recommend. and accomodating. Went there late, close to closing, but staff willing to stay to fininsh the deal. Would highly recommend. More

My experience at Honda Universe was great!Dale Burstain and John Mcgraw took very good care of me. Walking in I had no idea which Honda I wanted and whether I wanted to lease/finance. John & Dale were able and John Mcgraw took very good care of me. Walking in I had no idea which Honda I wanted and whether I wanted to lease/finance. John & Dale were able to help me decide and I ended up driving away in my 2012 Honda Accord SE. Defiantly recommanding Honda Universe to family/friends! More