Honda Universe

John took time to get to know me and my husband. He added the personal touch to a sometimes differcult experience. He tried to help get us the deal we wanted and did succeed. He told us throughout th added the personal touch to a sometimes differcult experience. He tried to help get us the deal we wanted and did succeed. He told us throughout the process that he would get us what we wanted and did. More

Although I have postponed actually buying, when my finances are "right" I'll be returning to John McGraw. He knows the product cold, and makes the buying decision very easy. finances are "right" I'll be returning to John McGraw. He knows the product cold, and makes the buying decision very easy. More

Now living 6 mo. a year need a car here. Glenn was very helpful and pleasant. He was able to answer all of my questions and made my car shopping less stressful. helpful and pleasant. He was able to answer all of my questions and made my car shopping less stressful. More

When I first walked into Honda Universe I wasn't really sure what to expect. John walked up to me, shook my hand and got right down to business. He was kind, knowledgeable, honest, and up front about every sure what to expect. John walked up to me, shook my hand and got right down to business. He was kind, knowledgeable, honest, and up front about everything. He worked with me so patiently and anwsered all my questions in a professional manner and was completly honest about everything. He is very professional but can still make you laugh. I give him five stars for all five. If you go into Honda Universe ask for John McGraw and you won't regret it, he will make you car buying experience all the better. I recommend John and Honda Universe for any one looking for a car. More

I have to say, we were very satisfied with my experience with Honda Universe. We worked with a salesman named John McGraw. He was very knowledgeable, pleasant, friendly, and was not pushy. This means quite with Honda Universe. We worked with a salesman named John McGraw. He was very knowledgeable, pleasant, friendly, and was not pushy. This means quite a bit, as we have been to several dealerships and dealt with salespeople who made us feel we had to make a decision now, which always leads us to leave. John was different and it was refreshing. Hopefully he is a reflection on the dealership as a whole. More

I went to Honda Universe to buy a Honda Fit. The I went to Honda Universe to buy a Honda Fit. The experience buying the car the initial night was great. However, once they got me out the door... I went to Honda Universe to buy a Honda Fit. The experience buying the car the initial night was great. However, once they got me out the door.... This is another experience. I asked for 2 things, which they agreed to: -Send an Owners Manual. -Send my License plates. They completely ignored me, after having to call 6 times. I finally got the license plates, after the temporary tags had expired. I had to risk driving around, horrible feeling. I am still waiting on Greg Levine to send me the owners manual. I know he has no intentions on sending me the manual, just makes me so disappointed with him. More

When we walked into The Honda Universe on Route 88 in Lakewood, NJ, we were immediately greeted by a sales consultant; Scott Wendling. My father and I both told him our situation in looking for a used ca Lakewood, NJ, we were immediately greeted by a sales consultant; Scott Wendling. My father and I both told him our situation in looking for a used car to purchase with low mileage and within a price range of 5k-7.5k. Like any average car salesman, Scott took us to the dealer's used Honda's and informed us on their year, model, mileage and price and their price. All we came across though, as a father and son, were out of range, higher-priced cars that we would never imagine buying. (The lower end Hondas in the lot were selling for about 12k-17k: Much higher than we wanted to pay.) But....unlike an average sales consultant (i.e. the men and women at Pine Belt Chevy and Pine Belt Subaru), Scott did not turn us away and did not give us empty promises when a car within our price range would appear. Instead, he went above and beyond to sit us down and discuss with us a price drop, payment planning, and a car fitting of our standards: a 2009 Honda Civic Lx Sedan. Scott persuaded us to invest in a reputable car we would never imagine riding home in (With reasonable payment and financing) and made the whole process of obtaining the car very smooth, easy, funny, and very much worth our time. Scott and the rest of the amiable team at Honda Universe turned our negative thoughts on car shopping/purchasing inside-out and gave us a whole new perspective. If my father, myself, or anyone we know needs a new or used car, we would not think twice of going anywhere else but Honda Universe to resume business with Scott Wendling and his advanced team. A+++++ More

Greg made the whole car searching/questioning/leasing experience a pleasure. The total time in the dealership was 2 hours.... Right away he went to work with our expectations, and delivered. He was co experience a pleasure. The total time in the dealership was 2 hours.... Right away he went to work with our expectations, and delivered. He was considerate, polite, friendly, and knowledgeable. I feel anxiety when first getting there due to a previous experience the night before at another dealership but upon leaving felt confident in the decision and relieved the whole process was painless.... I would highly recommend Greg to anyone of my friends and family... More

Our salesperson John McGraw was very knowledgeable and professional. He was exactly the opposite of the preconceived notion we have of a car salesperson. He was patient while we decided which model was ri professional. He was exactly the opposite of the preconceived notion we have of a car salesperson. He was patient while we decided which model was right for us and test drove the two different types. More

While the salesman was excellent, the guy who closed and financed the deal Pierre, was completely incompetent. My wife and I are from different states but we were both moving to NY. They didnt tell us we'd financed the deal Pierre, was completely incompetent. My wife and I are from different states but we were both moving to NY. They didnt tell us we'd have to pay taxes in both states. They also sold us the car without an inspection sticker. We called them as soon as we got home about the inspection sticker and they told us it would come in the mail along with our plates. Of course, they sit for about 10 days and then call to tell us about the tax issue. My wife hustles and gets a NY drivers licence and only then does this dealership process our paperwork and apply for licence plates. They also tell us that they don't have an inspection sticker and we'd have to pay to get it inspected. Now, our temporary tags have expired, they have no idea when the plates will come; and I'm unable to legally drive my car, park on the street; and my apt complex requires a licence plate in order to park in the lots or garage. Honda Universe has royally screwed me over in every which way. On top of all this, the car makes a grinding noise whenever we're driving around 30 mph, likely a transmission problem which I don't believe anyone noticed during our test-drive. Yet another thing this car dealership conveniently failed to mention. In short, I was initially very happy to get what I thought was a fantastic deal on a fantastic car from a friendly and knowledgable dealer. I was going to recommend them highly to friends and family and planned on buying future cars from them. It has turned to a complete nightmare and I can only pray that I come out of it with minimal financial losses. More