Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda Universe
Lakewood Township, NJ
1,803 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,803 reviews
March 02, 2013
Searching for a Certified Pre-Owned vehicle for my wife, led us to Honda Universe. We were fortunate enough to get John McGraw as our salesman and he was very patient and professional with us. Circumstances led us to Honda Universe. We were fortunate enough to get John McGraw as our salesman and he was very patient and professional with us. Circumstances made it difficult for us to be present and John accommodated us and answered our questions. John's style is comfortable and subtle- he is the kind of representative I like to deal with and recommend him for careful and conscientious car buying. More
by JonKus
Employees Worked With
January 18, 2013
I came into Honda Universe not really knowing what to expect or if I'd even be able to get a loan with my bad credit and my husband's lack of credit. John McGraw met us outside and offered to help us. Bo expect or if I'd even be able to get a loan with my bad credit and my husband's lack of credit. John McGraw met us outside and offered to help us. Boy did he help us. He got us into an amazing 2007 Mitsubishi Eclipse with payments within my price range. He wasn't like any other salesman I've ever worked with before. He wasn't pushy or forceful. He was very helpful and so willing to help us. Made the experience fun and pain free. I definitely will come back for future car purchases and I will recommend Honda Universe to any friends or family who are in need of a new or used vehicle. More
by AngieBella
January 16, 2013
My rating of excellent is due to my salesmen Greg Levine.I went in for one specific car only. Some times salespeople try to talk you into another car..Not Greg. He said "Fran if this is the car you w Levine.I went in for one specific car only. Some times salespeople try to talk you into another car..Not Greg. He said "Fran if this is the car you want I will try everything for you to drive it off the lot tonight. It was late and the banks were closing to get approval. So I left and 5 minutes later Greg called me from his cell phone and said the approval came in!!! I went in the morning and drove my dream car home. There was a titanium warranty package I had the option to buy and I wasn't going to. However, Greg (not being pushy) explained for only 2 dollars a day(60 a month) I could have this total coverage. He explained in detail what was covered. It made so much sense to me then and I got it.I am thrilled with my car. Greg Levine of Honda Universe made it possible without the heavy handed sales pitch. Thank You so much Greg!!!! More
by Fran Tissiere Hibberd
Employees Worked With
Greg Levine
January 16, 2013
John McGraw was great. This was the third Honda dealership I had been to that day, and I had to leave suddenly before I was able to buy the car I wanted. I returned on Christmas Eve and John sold m dealership I had been to that day, and I had to leave suddenly before I was able to buy the car I wanted. I returned on Christmas Eve and John sold me my car. He was extremely nice and helpful and I didn't want to buy a car from anyone else. I will definitely recommend him to anyone looking to buy a car. More
by dc1569
Employees Worked With
December 30, 2012
i am very happy about my car that i have received John McGraw took his time out to understand me and help with my car i would like to thank him and i appreciate his help and his kidness thank you again McGraw took his time out to understand me and help with my car i would like to thank him and i appreciate his help and his kidness thank you again More
by skhill07
Employees Worked With
December 30, 2012
I bought a Honda accord Ex-l v6 from them 1 yr back and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and decided to go for wheel alignment check and tire rotations (april 2012). I called the service guy and told him I'd a quotation from Fire & Stone and I stay far away from your place, nearly 45 min drive, And if you either check this free or offer better price, I'll come over there and he asked me to come the next day promising a better price.Once I go there, he says he can't do free and secondly he says nod body can beat his price. When I showed the fire stone quote, he got taken back and refused to offer me better price. I told him, since I came all this long, at least match the price, I'll do it here itself instead of going back to FS but he refused. I was shocked that this guy can play with me like this promising me to come down from a long distance.he fooled me. This is the 2nd time Honda Universe has given false promise like bait and switch. I never went to them again for service. More
by Itssuree
Employees Worked With
Service manager
December 25, 2012
Was in the process of finding a nice economical car to drive to work was stuck between a camry and a accord, after speaking with John I am very impressed with the Accord, needless to say Toyota is no long drive to work was stuck between a camry and a accord, after speaking with John I am very impressed with the Accord, needless to say Toyota is no longer an option. Deffinetly will recommend John and Honda Universe to anyone else in process of car shopping. More
by Knelson984
Employees Worked With
December 25, 2012
John is a great guy and really help me out when looking for a new car. He was professional and very acomadating. I did not end up making the purchase that day but when I do I will definitely be going to hi for a new car. He was professional and very acomadating. I did not end up making the purchase that day but when I do I will definitely be going to him. More
by KevinDerelanko
Employees Worked With
December 21, 2012
I am willing to pay for a 36 month lease was "Not Unreasonable" and I should "Come In". We agreed on price by email and phone once each more. agreed and confirmed an appointment because it was abou Unreasonable" and I should "Come In". We agreed on price by email and phone once each more. agreed and confirmed an appointment because it was about a 40 minute drive. when i walked in Erin, the internet salesperson, handed me off to a great salesperson who never saw the communication until I walked in. he took it to a sales manager who gave him a rate that was $100/mo more than agreed. More
by abasis
Employees Worked With
Erin & Mitch
December 19, 2012
The individuals at Honda Universe were easy to work with and friendly. They worked closely to meet our needs and did a wonderful job of showing/explaining the vehicle we were interested in. and friendly. They worked closely to meet our needs and did a wonderful job of showing/explaining the vehicle we were interested in. More
by zampognakrug
Employees Worked With
Greg Levine
