Honda Universe

My wife and I worked with john and found him to be a pleasure to deal with. His follow up was excellent and he demonstrated a sincere approach to gaining our business. pleasure to deal with. His follow up was excellent and he demonstrated a sincere approach to gaining our business. More

Excellent service, very friendly and courteous personnel, and an incredibly easy process from start to finish. We've bought several cars from this same dealership and will ocntinue to do so. Thank you to J and an incredibly easy process from start to finish. We've bought several cars from this same dealership and will ocntinue to do so. Thank you to John and everyone else for treating us so well! More

This dealership and the personnel were very responsive to all my concerns/requests. I will definitely engage them in my next auto purchase. I intend to recommend my salesman to anyone that is interested in all my concerns/requests. I will definitely engage them in my next auto purchase. I intend to recommend my salesman to anyone that is interested in purchasing a vehicle. More

John took very good car of us! He was a very good salesmen. It was a enjoyable day getting the car we wanted. I would buy a car again from him for sure. Charles Sganga salesmen. It was a enjoyable day getting the car we wanted. I would buy a car again from him for sure. Charles Sganga More

Having just had two vehicles break down in the same week I was in the market for a new vehicle. John sold me a 2012 accord and I couldn't be happier. I was very impressed with his knowledge of all the safet I was in the market for a new vehicle. John sold me a 2012 accord and I couldn't be happier. I was very impressed with his knowledge of all the safety features of the car. Even when I called him a few days later to ask a question he was very helpful. More

Brandon was a pleasure to deal with. He made making this major purchase a relaxing and enjoyable experience. I would highly recommend him and the dealership to my friends and family. major purchase a relaxing and enjoyable experience. I would highly recommend him and the dealership to my friends and family. More

John McGraw is the best car sales man ever! He was very kind explained everything well and made the experience fun and pain less. John truly cares about his customers. I will defintely recommend people to kind explained everything well and made the experience fun and pain less. John truly cares about his customers. I will defintely recommend people to Honda Universe! More

While I am reacting to a single incident, realize it was over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair aft over the span of a week and ended with some of the worst customer service I have ever experienced. I brought back my vehicle for promised repair after the purchase. I also experienced a piece of the vehicle fall off while driving and asked that they repair that as well. After several days, I was told the original repair was completed and I could pick up the vehicle. I asked about the additional repair and was told it was not repaired as they "didn't know how to fix it." I advised them of the extended warranty I purchased and was told I would be called right back after the tech spoke with purchasing department. That was a Friday. I didn't get a call all weekend and ended up calling the dealership on Tuesday the week following. I was told they didn't fix the secondary issue as it was not covered in the warranty and they even looked at it but didn't know how to fix it. I went on Wednesday to get the vehicle and voiced my displeasure about not being called back. I was told "well, I don't work on Saturdays." Upon inspection of the original repair, I was displeased to learn that the "brand new part" was scratched, had glue on it and was below my expectations and satisfaction. I eventually was directed to Sales manager who, rather than listen to what my complaint was, would rather tell me how much he paid for his car and I got a good deal. He told me several times his only obligation, as per the contract I signed, was that the car would pass inspection and his job was done. At this point, I still hadn't told him what my complaint was regarding the shoddy workmanship. Mike brought up the secondary repair and regarding the incident where the part came off stated "I don't want to call you a liar but, if something DID break, it isn't our problem." At this point, I became angry enough to walk away and end the conversation. That was not good enough for Mike. He continued to banter me about what it was I wanted. I said forget it. He said No, tell me what you think we are responsible for after you buy your car. I ignored him and he followed me around the entire building to where my car was. He has to be one of the most self centered, ignorant people I have ever dealt with. Customer service from Honda Universe ended the minute I paid for my vehicle. I will not go there unless I have warranty work unless I can find a reciprocal dealer/service shop. Not only would I NOT recommend this dealership, I would encourage all to stay away from this one. More

I was out car shopping.. finally I walk into Honda not knowing what to expect. A man by the name of John McGraw greeted me. I explained to him my situation and he listened. He showed me a few cars that w knowing what to expect. A man by the name of John McGraw greeted me. I explained to him my situation and he listened. He showed me a few cars that were right around my budget. John made me feel at ease that my discussion that I made was the right one. Well I have purchased A car from him and I am very happy. :) I would recommend John to anyone that is thinking about buying a car. Thank you very much John. More

I am a 53 year old woman and have purchased many vechicles in my life time. I was very impressed with the help in purchasing the car to meet my needs so quickly. I was very happy once i meet John Mc vechicles in my life time. I was very impressed with the help in purchasing the car to meet my needs so quickly. I was very happy once i meet John McGraw, I felt I was in trusting hands. I was sastified with his expertise and purchased my car at the first desler I visited and had to serch no more.Lucky me.. I would highly recommend Joh McGraw for your most SPECIFIC needs. It was a pleasure to meet him...AND I LOVE MY CAR!!! More