Honda Universe

Very funny guy, made the whole experience comfortable and memorable, thank u for selling me my first car i ever financed, God bless you, i will recommend him to anyone that is looking to purchase a car. memorable, thank u for selling me my first car i ever financed, God bless you, i will recommend him to anyone that is looking to purchase a car. More

John was great, I would without hesitation recommend him to anyone. No pressure, very friendly, straightforward and to the point. Got me into a great car at a great price. to anyone. No pressure, very friendly, straightforward and to the point. Got me into a great car at a great price. More

John was AMAZING! Friendly right off the bat and very knowledgable. Had us in and pity with a new car as fast as he could and had us very satisfied with our sale. knowledgable. Had us in and pity with a new car as fast as he could and had us very satisfied with our sale. More

Great experience with Rahsaan (Sean) Jones. He found the very specific car we were seeking and worked hard to make the deal! Would highly recommend this impressive young man very specific car we were seeking and worked hard to make the deal! Would highly recommend this impressive young man More

This is the 4th car I have purchased from this dealership since 2006. In 2012, I purchased a CR-V for myself and 2 days later, a Civic with my son. Glenn S treated us extremely well. So when I went to buy since 2006. In 2012, I purchased a CR-V for myself and 2 days later, a Civic with my son. Glenn S treated us extremely well. So when I went to buy my 2014 Accord, I asked for Glenn. No surprise, Glenn was now a manager and referred us to another great salesman in John McGraw. It would not surprise me if John is a manager the next time I go. Anyway, John treated us very professionally and we closed the deal in no time, with no pressure. He realized the value of return customers and together we came to an agreeable price amicably. Honda Universe will always be my first choice to earn my business. Ask for John M. More

I saw a 2010 Honda Pilot with 15K for $29,996 miles on the dealership website. This brought me to the dealership. I had previously visited Coast Honda several times, but did not engage in business with the dealership website. This brought me to the dealership. I had previously visited Coast Honda several times, but did not engage in business with the sales people there. Honda Universe had much more selection of Certified Used Honda Pilots than Coast, which is why I kept checking the website. When I arrived at the dealership, there was a window sticker listing the car at $35,000, and negotiation was required to get the internet price, which I thought was misleading. My salesperson was excellent. John McGraw went out of his way to answer all of my questions and get me the information I needed to make my decision and close the deal. He had the service team clean the vehicle twice, since he thought it could use an additional cleaning. He scheduled me promptly for service when we learned that the DVD remote was not working for some reason and he came through on the promise to provide me with a second key, which the dealership cut for me. John was very friendly and helpful and promptly returned phone calls. Honda Universe has some work to do with standardizing the certified car package. The Certified Used vehicle package is stated clearly on the website, regarding what is included and what is expected. Yet several elements were not offered up front and needed extensive follow-up to obtain. These were: floor mats, owners manual, certified used warranty manual, and a copy of 150 point inspection checklist. I would recommend this dealership, but know what you're entitled to when you decide to buy! More

The reason I went to Honda Universe was because a friend of mine had such a positive experience with her salesperson that she said I should go and talk to him. I was not planning on buying a Honda CRV, as of mine had such a positive experience with her salesperson that she said I should go and talk to him. I was not planning on buying a Honda CRV, as I did not have a great experience at another Honda dealership. She called to make sure he was working before we went. My experience with John as a salesperson was very enjoyable and extremely informative. I was not sold on a Honda until he showed me all the features the CRV had that I was unaware of. I was given a price and came back with my husband to purchase the vehicle. However, there was a discrepancy in the price which the salesperson disclosed to me before going into the finance department which caused me to not purchase the car. I was extremely satisfied with the way I was treated as far as my experience with my salesperson, just unfortunately not happy with the way the deal went. Would definitely recommend John McGraw as a salesperson. More

My overall experience with Honda was amazingly pleasant. The two gentleman that helped us were very friendly, personable, helpful, and not to mention a humorous pair.The service was excellent , and I recomm The two gentleman that helped us were very friendly, personable, helpful, and not to mention a humorous pair.The service was excellent , and I recommend you go to Honda Universe. More

Everyone at the dealership was amazing. Kristen was informative and direct. They worked with me to arrive at the best deal possible. I was extremely impressed with the professionalism and attention t informative and direct. They worked with me to arrive at the best deal possible. I was extremely impressed with the professionalism and attention they showed. I will recommend this dealership to all my friends and family. More

I was having issues with my car and Michele Dalton was there to the rescue. I must say that this was my best car shopping experience ever. Michele was very informative and she was anwsering every questi there to the rescue. I must say that this was my best car shopping experience ever. Michele was very informative and she was anwsering every question i had. Nowadays you go to car dealers and they don't care what you want, but that was not the case with Michele. She was very sincere and kind. Michele delievers an incredible service and gives a very pleasant experience. I will be coming back to see Michele whenever i am i need of a car. Michelle deserves 5 stars!!! Thank you Diana Enland More