Honda Universe

Wonderful Wonderful Wonderful After having a NOT so great Honda experience at another dealership, my fiance and I were hesitant to walk into Honda Universe. Despite our hesitation After having a NOT so great Honda experience at another dealership, my fiance and I were hesitant to walk into Honda Universe. Despite our hesitation, we were very happy with the service Rahsaan and John had given us. I had talked to Rahsaan a few weeks leading up to this experience and I believe that definitely helped with the overall experience. Because he knew what we wanted to do, he was able to convey that to John. Sometimes car salesmen get bad reputations for being too pushy or overbearing, but we did not feel that way at all with Rahsaan and John. Very pleased with the car, the price, and the ultimate experience. Thank you both to Rahsaan and John for making me love Honda once again. More

OH we stopped taking recalls? I called Honda Universe about the recalls on my 08' Honda Civic Coupe. The receptionist told me I could bring my car in to the service center anytime I called Honda Universe about the recalls on my 08' Honda Civic Coupe. The receptionist told me I could bring my car in to the service center anytime. When i arrived there i asked for the service manager and told him about my paint problems and stated that i had received recalls for the paint, engine block and visor. He replied with ...Yeaah we stopped doing the recalls but if u wanna pay for a paint job we know a place that can give you a "Great Deal." I thought he must have been joking... but no he was dead serious. So how does a service center tell me they don't honor recalls but if u want to pay for it we will. Hey Honda your PAINT IS TRASH AND SO IS YOUR CUSTOMER SERVICE . PLEASE CORRECT YOUR PROBLEMS STOP EMPLOYING CROOKED 2BIT SALESMEN. I AM FLAT OUT INSULTED BY MY EXPERIENCE WITH YOUR DEALERSHIP. I HAVE ALREADY PAID FOR MY CAR IN FULL I AM NOT SPENDING MONEY TO REPLACE YOUR CHEAP PAINT JOB. I WILL NOT PAY FOR A RECALL EVER . PLEASE CORRECT YOUR PROBLEMS WITH YOUR COMPANY. More

The overall experience was a good one. The used price of the jeep purchased was a fair price but the amount received on the trade in was to low. the jeep purchased was a fair price but the amount received on the trade in was to low. More

I generally find buying a car very stressful, however working with John McGraw was a unique experience. His no-pressure approach was a welcoming surprise. John was courteous, friendly and genuine. It working with John McGraw was a unique experience. His no-pressure approach was a welcoming surprise. John was courteous, friendly and genuine. It was a pleasure to work with him and I highly recommend anyone interested in a Honda to cdontact John McGraw. More

I was never dealt with in such a brute rude way before leasing any car. I came in to get pricing for a Honda odyssey. Not only were they not upfront about the cost, they tried to hustle me and make me fee leasing any car. I came in to get pricing for a Honda odyssey. Not only were they not upfront about the cost, they tried to hustle me and make me feel uncomfortable for trying to price out the car. They tried to get info on what i was paying for my current lease and overprice me for the new lease instead of just being upfront. Stay away from these guys. If they were any good they would sell more minivans in Lakewood where there is a huge market for these cars. Thats why no one in town buys from them. More

The service and treatment I received from Mr. McGraw a year ago when I leased my wife's Odyssey EX-L led me to return to Honda Universe for my Accord EX-L. Excellent service again from Mr. McGraw. Very year ago when I leased my wife's Odyssey EX-L led me to return to Honda Universe for my Accord EX-L. Excellent service again from Mr. McGraw. Very pleased with his professionalism and commitment to the customer. He was not interested in selling me something I "did not need" and "could not afford." Outstanding all the way around, and would recommend Mr. McGraw to anyone that wants a Honda. Even with two (2) other Honda dealers near my home, I decided to go to Lakewood for this purchase only because of Mr. McGraw. Very pleased with service and price. More

Everyone that I encountered was very helpful and friendly. My sales person, John McGraw, was extremely helpful. He was very knowledgeable and answered all my questions to my satisfaction. It was friendly. My sales person, John McGraw, was extremely helpful. He was very knowledgeable and answered all my questions to my satisfaction. It was a long day and I had my children with me. Everyone was nice to them, offering them popcorn. There were computers that they were able to use to play their games, which kept them quite occupied while I could concentrate on the business at hand. I found this to be a very smart concept. Somebody was thinking. I hate buying cars but all in all this was a rather pleasant experience. I would recommend this dealership and to John McGraw. More

John McGraw and the rest of the team went out of there way to get my new CRV here as I requested. John was easy to work with and he made it happen!! Thank you John!!! way to get my new CRV here as I requested. John was easy to work with and he made it happen!! Thank you John!!! More

Mr. Jones; Was exceptional, and very patient in Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. More

Had a great experience with John McGraw. I got everything I asked for and more. I would definitely recommend Honda Universe to anyone looking for a Honda. everything I asked for and more. I would definitely recommend Honda Universe to anyone looking for a Honda. More