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Honda Universe

Lakewood Township, NJ

Overview
Employees
Reviews
Vehicles
4.8
1,803 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,803 reviews

September 02, 2024

Will is a great salesman . Was not pushy and listened . Just seems like a nice person. - Nick was true to his word regarding anything pertaining to my trade. More

by tweedsie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Irslinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Biello
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Sep 02, 2024 -

Honda Universe responded

Thank you for your feedback! We’re pleased to hear that Will’s approach and Nick’s honesty made your experience positive. It’s great to know that Will’s attentiveness and Nick’s reliability stood out to you. We appreciate your kind words and look forward to assisting you again in the future!

August 31, 2024

It was a great experience. The employees were very helpful and made the purchase very nice. Would definitely do another purchase in the future More

by jm_3187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Mundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Honda Universe responded

Thank you for your great feedback! We're thrilled to hear that our team made your purchase enjoyable and that you had a positive experience. We look forward to assisting you with your next purchase in the future. If you need anything in the meantime, don't hesitate to reach out!

August 23, 2024

Great experience! Very patient, explained everything clearly., very knowledgeable. The environment was very comfortable and welcoming. Sue, Mike & Nick are an awesome More

by JLIGUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Simone
5.0
This rating includes all reviews, with more weight given to recent reviews.
MiCHAEL Giangregorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Synosky
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Aug 23, 2024 -

Honda Universe responded

Thank you for the wonderful review! We're delighted to hear Sue, Mike, and Nick made your experience comfortable and informative. We appreciate your recommendation and look forward to assisting you again!

August 18, 2024

I was helped with purchasing the right vehicle for me and my family at the price I was comfortable with paying. Everyone was helpful and kind. More

by SYREETA.LEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reimer Leuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Synosky
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Aug 19, 2024 -

Honda Universe responded

Thank you for your wonderful feedback! We’re delighted to hear you and your family found the perfect vehicle at a price that suited you. It’s great to know our team was able to assist you throughout the process. Enjoy your new ride, and if you need anything else, we’re here for you!

August 16, 2024

Will was extremely helpful, and super friendly. His manager Nick was also very helpful and nice. More

by JESSICAJIMENEZ02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Irslinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Honda Universe responded

Thank you for your kind words! We're thrilled to hear that both Will and Nick provided you with helpful and friendly service. We’ll be sure to pass along your compliments. If you need anything else, we're here to help!

August 13, 2024

Joseph Hanily was a joy to work with. He was efficient, accurate and effective. One problem; we were not advised that Honda Universe was going to file a form 8300 with the IRS!! We d More

by KITSAPAPAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve (salesman)
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Aug 14, 2024 -

Honda Universe responded

Thank you for your feedback on Joseph Hanily's work; We're pleased to hear he was efficient and effective and sorry to hear about the issue with the Form 8300 filing and the lack of prior notification. It seems there was a communication gap between the sales team’s assurances and the actual process, and we understand your frustration. We apologize for the inconvenience and please let us know if there's anything more we can do to resolve this matter.

August 08, 2024

Nick and Mike(sales manager) treated my family and I like family. Nick was also very detailed in explaining the deal and both 2025 Pilot and 2024 Accord purchased. We look forward to bringing our extended f More

by MR.JORGE21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Biello
Report | Print
Aug 08, 2024 -

Honda Universe responded

Thank you for the wonderful feedback! We're thrilled to hear that Nick and Mike made you and your family feel like part of ours. It’s great to know that Nick’s thorough explanation helped with your 2025 Pilot and 2024 Accord purchases. We can’t wait to welcome your extended family to the dealership soon! Enjoy your new vehicles!

August 07, 2024

I went for an oil change today. Don provided the best customer service ever!! Totally totally recommend to others! More

by Keva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
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Aug 08, 2024 -

Honda Universe responded

Thank you for the great feedback! We're thrilled to hear Don provided excellent service. We appreciate your recommendation and look forward to serving you again!

July 07, 2024

Will, Nick and the team were awesome in helping us find our Passport! Highly recommended More

by Keiron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hanily
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Irslinger
Report | Print
Jul 07, 2024 -

Honda Universe responded

Thank you for your kind words! We're thrilled that Will, Nick, and our team could assist you in finding your Passport. If you have any more questions or need further assistance, feel free to reach out. Safe travels in your new vehicle!

July 06, 2024

They ripped me off for $200 in the service department. After telling me the diagnostic would come off my bill, they didn't remove it. So my $650 repair was $850. Never again. More

by afrancesanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Report | Print
Jul 07, 2024 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We apologize for the less than satisfactory experience you had at our dealership. Please call John McGraw our customer relations manager at 732-370-9700 x4109 so he can further assist you.

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