1,619 Reviews of Honda Stratham - Service Center
Great customer service Was pleased with the details provided to me prior to any work being done. I look forward to my next oil change visit. My car being washed was a perk f Was pleased with the details provided to me prior to any work being done. I look forward to my next oil change visit. My car being washed was a perk for a customer. Tina More
Service Went in for an oil change, which went just fine. Ethel was friendly. However, I was told I needed a wheel alignment. I was told the same and approved Went in for an oil change, which went just fine. Ethel was friendly. However, I was told I needed a wheel alignment. I was told the same and approved an alignment the last time I was in for an oil change. Yesterday, after my appointment at Honda Barn, I went to my local tire shop to have my tires rotated and wheel alignment. The technician there checked the alignment and said "it is negligible" and he "did not nor would not recommend a wheel alignment". This has happened on several occasions in the past with my car, as well as with my last car. My husband has been told that his has car needed wheel alignments in the past and then told by a tire technician that no alignment is needed. What happened yesterday was the latest addition to the growing list of various incidents that continue to add to our mistrust of the service department. We are considering having general maintenance done elsewhere. Even though we have liked the sales department we've decided that after buying 4 cars from Honda Barn we will not purchase a 5th. More
Didn't fix problem. They just didn't agree that I have abnormal wind noise on the drivers side window. They actually made it worse. It used to just make noise at highway They just didn't agree that I have abnormal wind noise on the drivers side window. They actually made it worse. It used to just make noise at highway speeds and now it makes noise at about 40 miles an hour. Great... More
things were explained to me very clearly and kindly. There was a sense of ease from kindful guidance, demonstrated with kindness, that I could depend on those responsible for my car service. ~Dana Lang There was a sense of ease from kindful guidance, demonstrated with kindness, that I could depend on those responsible for my car service. ~Dana Lang More
I continue to be be impressed by Honda Barn. Brought my 2013 accord in for some diagnostic work that had been previously looked at by another mechanic. Garage X spent 2 + days trying to figure ou Brought my 2013 accord in for some diagnostic work that had been previously looked at by another mechanic. Garage X spent 2 + days trying to figure out what my vibration issue was and said it was just my snow tires vibrating. Honda Barn thoroughly went over my vehicle and had informed me I had two warped rims, within 2-3 hours of dropping it off. They gave me true and recommended resolutions to this problem instead of pushing their products and services on me . Mark and Kevin are the two people you want to talk to in service. Patient, understanding, professional, and down to the earth people. I Will never take my Honda anywhere else to be serviced. Ps both times I've brought my vehicle in for service, they have been under their quoted billing cost and time expectancy. Be sure to stop Into Honda barn for any and all of your automotive needs, and be sure to ask for Mark or Kevin! More
Excellent service! I always have an excellent service experience with Honda Barn. Great customer service and quality work. Wait time is on the longer side, but neverthel I always have an excellent service experience with Honda Barn. Great customer service and quality work. Wait time is on the longer side, but nevertheless a good experience. More
maintenance We had regular maintenance done to our pilot. Although there were many additional items recommended and it costs more than I expected it would, the s We had regular maintenance done to our pilot. Although there were many additional items recommended and it costs more than I expected it would, the service was great and they had the car washed and ready to go. More
Great experience at Honda Barn I went in for a scheduled oil change. Was greeted by a very professional and friendly service advisor(Kevin). He was very helpful with answering any q I went in for a scheduled oil change. Was greeted by a very professional and friendly service advisor(Kevin). He was very helpful with answering any questions I had and assuring I was 100% satisfied with the services performed. As a new resident to NH, I will continue to do business with Honda Barn, after the stellar first impression I got. More
Mixed Feelings Yes it was a simple oil change, but it also gave me a chance to tell them of a few items that needed to look at while it is still under warranty and t Yes it was a simple oil change, but it also gave me a chance to tell them of a few items that needed to look at while it is still under warranty and they staff took the time to look into it and let us know what was happening. I was upset quite a bit as for the last 10 years having a Honda that was traded in with over 371,000 miles to first get the truck registered in told them that we would be waiting, the response was that it would take about and hour or so. Had not even told them about the issues that we wanted to have looked at - an hour couldn't believe it as I always went to one of the quick lube and it was about a half hour as long as there wasn't a line most time it was about 15 -25. Up set about this and also felt that even though they offered Sat hours it wasn't full service but limited. I did get over that and it was good to have the service that was good friendly so friendly that it took the hurt feelings of having to wait so long just for an oil change, just wasn't use to that and to top it off they washed the truck for free. So good friendly service with a free car wash. More
Great service Very friendly and professional service dept.painfree experience first time in, and they even washed my vehicle for me. I would definitely recommend to Very friendly and professional service dept.painfree experience first time in, and they even washed my vehicle for me. I would definitely recommend to anyone looking for Honda service. More