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1,622 Reviews of Honda Stratham - Service Center
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July 04, 2017
Efficient and courteous From the moment I drove my car into the service bay I was treated as if they had known me forever the entire staff regardless if they were taking my From the moment I drove my car into the service bay I was treated as if they had known me forever the entire staff regardless if they were taking my information on what I needed done to my car or just walking by while I waited in the waiting room. More
by HENLEY733
Verified CustomerEmployees Worked With
Ethel Brown, Brendan Daly, Kevin Delay
July 03, 2017
Very disappointing I am very disappointed with my recent experience at Honda. Not only was a coupon for an oil change not honored, when I thought to look a little more I am very disappointed with my recent experience at Honda. Not only was a coupon for an oil change not honored, when I thought to look a little more closely at my bill I discovered that I had been charged for a loaner car that I was told would be at no charge. I wonder how many times this has happened since I don't usually dissect and add up each line item on my Honda bill. I called today to complain and I am told that a credit for the car (not the missing oil change coupon) would be put on my account for the next time I bring my car in for service. I certainly hope they honor that promise. More
by firsthonda
Employees Worked With
Ethel Brown
June 30, 2017
Poor Costumer Service When I picked up my vehicle, I was informed not all of the requested work had been completed and the gentleman shrugged his shoulders at me. I pointed When I picked up my vehicle, I was informed not all of the requested work had been completed and the gentleman shrugged his shoulders at me. I pointed out the written work reques and he said it didn't get done. Several other employees just stared and he shrugged his shoulders and said "we didn't do it." I was uncomfortable and left with no options for resolution, just given back my car. I left a voicemail and asked for a manger to call. Two days later I received a call defending their costumer service and explaining the work was in fact done. The manager wasn't responsive to my concern, rather defensive and talked at me. When I stated my opinion to her that my husband probably would not have been treated the same way, she said she doubted that because 85% of their business comes from women. Well then, I guess shrugging shoulders, not completing work, and not offering an appointment to complete the work, is how the Honda Barn treats women. Very disappointed. More
by jlmacneil
Employees Worked With
I do not know their names.
June 30, 2017
Service Booked on line HB called to confirm. Waited in nice waiting area. Fresh coffee and popcorn. Fast service, pleasant staff and courtesy car wash. Ho Booked on line HB called to confirm. Waited in nice waiting area. Fresh coffee and popcorn. Fast service, pleasant staff and courtesy car wash. How can you beat that! More
by haganpam
Employees Worked With
Kevin Delay
June 27, 2017
My Leaking Tire I noticed that my left rear tire was losing air. I called the Honda Barn and they took me in. Brendan looked at the tire and found the problem right I noticed that my left rear tire was losing air. I called the Honda Barn and they took me in. Brendan looked at the tire and found the problem right away. IIt was a piece of metal that had gone through the tire. He patched the tire and at the same time checked all the other tires. I was very satisfied. More
by louiep4
Employees Worked With
Brendan Daly
June 23, 2017
Honda Barn in Stratham, NH is terrific The Honda Barn staff is friendly, professional, and honest. Our 2004 CRV needed an airbag replacement and a few other things. Recognizing that we plan The Honda Barn staff is friendly, professional, and honest. Our 2004 CRV needed an airbag replacement and a few other things. Recognizing that we planned on selling or donating the car at summer's end, the staff didn't press to address all the things that a 13-year-old car needs. Instead, they fixed what was obviously broken and stopped. I'd recommend the dealership to anyone seeking to buy or service a Honda. More
by SMHERTZ
Employees Worked With
Kevin Delay
June 21, 2017
Nice people prompt service and they washed my car as well This was again a wonderful experience. What a difference from other grumpy dealer service departments. I got a good explanation of what they found an This was again a wonderful experience. What a difference from other grumpy dealer service departments. I got a good explanation of what they found and it did not need any repair. They did not try to upsell me any other services that I did not need. I will always come back to Hondabarn. More
by DITTOHELMUT
Employees Worked With
Kevin Delay
June 19, 2017
Inspection Sticker and oil change I had an appointment at 2:00 pm for an oil change and inspection sticker for a 4 month old vehicle that we bought there. They told me it would take 1 I had an appointment at 2:00 pm for an oil change and inspection sticker for a 4 month old vehicle that we bought there. They told me it would take 1.5 hours because it needed to be connected to the computer for the sticker. I have been driving for 40 years and it has never taken more than 20 minutes for an inspection and 10 minutes for an oil change. It took them 2 hours to do the job. We are very happy with the HRV but will not be going back to that dealership for service. More
by KEN.PETERS1995
Employees Worked With
Ethel Brown
June 17, 2017
very good , love the popcorn machine I don't like essay reviews,but, I was satisfied plus, please get rid of this block, it makes me want to delete the entire review. I don't like essay reviews,but, I was satisfied plus, please get rid of this block, it makes me want to delete the entire review. More
by agss244
Employees Worked With
Ethel Brown
June 14, 2017
Service Department Gets The Job Done I brought my nearly two-year old Honda Civic in for 10,000 mile check, and had friendly and prompt service as usual. Somewhat pricy and the 15,000 mi I brought my nearly two-year old Honda Civic in for 10,000 mile check, and had friendly and prompt service as usual. Somewhat pricy and the 15,000 mile check for next time might be a bit out of my price range, but there's lots to be said for having the Honda Dealership from which I purchased my car do the job. In this case, the "re-calibration" of the on-board tire monitoring system wasn't done by the Honda Service Department after rotation of the tires, and my "Check Tire!" message came on as I drove home. I almost turned around to go back to the dealership. Fortunately, I remembered reading something about that in the guidebook, so I found the directions -- quite easily, actually -- and did the re-calibration myself within 60 seconds. Other than that minor problem, I'm always satisfied by Honda Depot in Stratham! More
by jimsplaineportsmouth
Employees Worked With
Ethel Brown, Brendan Daly, Kevin Delay, DAVID APRIL
