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Honda Stratham - Service Center

Stratham, NH

4.8
1,622 Reviews

1,622 Reviews of Honda Stratham - Service Center

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November 12, 2017

Disappointed My car was in to have the battery replaced. Honda did a checkup on the whole car and said all of my brakes and pads should be replaced. They quoted pa More

by bnoyes0061
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never met them
November 11, 2017

Inspection led to Airbag recall I originally came in to see what head wrong with my car and was told I would have to pay a charge. Turned out there was an airbag recall on my make an More

by channynoyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cramer
Nov 11, 2017 -

Honda Stratham responded

Thanks for this very nice review, channynoyes! We're glad we were able to get you back on the road quickly and efficiently, and we're especially glad we got the opportunity to perform the airbag repairs necessary for your Honda. We encourage all Honda owners to get their vehicle checked to make sure their airbags have no open recall campaigns that should be addressed. Thanks for choosing Honda Barn!

November 10, 2017

Help when needed When driving in my car, I heard a strange noise coming from what I thought was the engine. Worried that there might be something seriously wrong with More

by JANICENICKERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cramer
Nov 11, 2017 -

Honda Stratham responded

Thanks for taking the time to write this nice review, Janice! We take pride in keeping our Service Department scheduling flexible, so that we can address emergencies for our customers. Whether it turns out to be a serious problem or just an easy fix, a strange noise coming from your car can be very disconcerting. We want to make sure our customers can enjoy driving their Hondas with the peace of mind that comes from knowing everything is running smoothly. Thanks for choosing Honda Barn. It's our pleasure to serve you!

November 08, 2017

Good experience with service Very good experience, tire issue with new Honda Pilot. They took us in right away and were very friendly and courteous. Took care of issue immediate More

by EKMURF0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Murphy
Nov 08, 2017 -

Honda Stratham responded

Thanks for taking the time to pay us this compliment, EKMURF0! Honda makes the best vehicles on the road, but occasionally a small problem with a new vehicle will occur. We try to take care of these issues immediately, so our customers can get back to enjoying the experience of having a brand new vehicle that's running great. Thanks for choosing Honda Barn. We look forward to helping you care for your Pilot!

November 08, 2017

FIVE STAR SERVICE NOTHING BUT A FIVE STAR PERFORMANCE FROM BRENDAN IN SERVICE! BRENDAN IS ON OF THE REASON I GO TO THE HONDA BARN! I WOULDN'T LET ANYONE ELSE WORK O MY More

by mspike23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Nov 09, 2017 -

Honda Stratham responded

Thanks for this great review! We're glad to hear you enjoy working with Brendan. He's a friendly and genuine guy, and we're lucky to have him on our team. We take your trust in us very seriously, and we'll do our best to continue to earn your loyalty with each visit. Thanks for choosing Honda Barn. It's our pleasure to serve you!

November 08, 2017

positive I appreciated how easy it was to make an appointment, how friendly the staff is, how the work was completed on time, and how easy it was to drop off m More

by CRV owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Cramer
Nov 09, 2017 -

Honda Stratham responded

Thanks for taking the time to write this great review! It takes a lot of hard work behind the scenes to allow our customers to enjoy a consistently efficient and pleasant visit to our Service Department. It's very nice when our hard work is noticed, and rewarded with a nice review like this. Thanks for choosing Honda Barn. It's our pleasure to serve you!

November 03, 2017

oil change & recall When I called to make the appointment the Service person was very polite and helpful. The services done on my van took 2 1/2 hrs. It was a very long More

by amie.murphy
Recommend Dealer
Yes
Employees Worked With
I don't remember any names
Nov 04, 2017 -

Honda Stratham responded

Thanks for taking the time to write this review of your recent visit to our Service Department. We're sorry to hear about the problem you encountered with the service we performed. We do our best to keep mistakes to a minimum, but the occasional misstep is inevitable. Don Paige is our Service Manager. His immediate response to your difficulty makes our commitment to customer satisfaction clear. We are also committed to providing a bright, clean, and comfortable environment for our customers while they are waiting for their cars. We hope our attention to this will be apparent to you on your next visit. Thanks for choosing Honda Barn. It's our pleasure to serve you!

November 02, 2017

Everyone was very helpful and pleasant. Prior to driving by Honda Barn my tire pressure indicator light came on. Nicholas checked pressure and informed me I probably had a leak in left rear More

by cosmobunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas in service bay, Eileen Barry
Nov 03, 2017 -

Honda Stratham responded

Thanks for taking the time to write this very nice review, cosmobunny! We're glad we were able to make it convenient for you to have your tire repaired before your trip. We do our best to remain flexible so we can help our customers when special circumstances arise. We hope you have a safe trip, and a wonderful stay in Florida! We're facing a New Hampshire winter. We might be just a tiny bit jealous.

October 28, 2017

Serviced both of our Hondas quickly and on time! We had oil changes on our Accord and Pilot, both purchased at the Honda Barn. Communication from setting up the appointments to completion is excelle More

by KevG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Paige
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eileen Barry
Oct 28, 2017 -

Honda Stratham responded

Thanks for your great review, KevG! It's always nice when the number of return visits can be reduced by accomplishing as much as possible in a single visit. This requires good communication between our technicians, service advisors, and customers. We're glad we were able to make your visit a positive experience and provide you with excellent value. Thanks for choosing Honda Barn. We look forward to serving you in the future!

October 27, 2017

Friendly, prompt service Scheduled an appointment for multiple services. All were completed in a timely manner. Service staff was pleasant, no wait time, loved the drive in More

by shellyswimwvu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry
Oct 28, 2017 -

Honda Stratham responded

Thanks for writing this very nice review, shellyswimwvu! It's very gratifying when our customers take the time to compliment us on a job well done. We're glad we were able to get you back on the road quickly in your smooth running and clean Honda. Thanks for choosing Honda Barn. It's our pleasure to serve you!

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