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1,619 Reviews of Honda Stratham - Service Center
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January 05, 2021
Salesman Chris was great and so was Zander. My issue is with the service dept. My first appointment was to fix the heater and flush it out. Got there to be told they didn't have a flushing machine that w with the service dept. My first appointment was to fix the heater and flush it out. Got there to be told they didn't have a flushing machine that was working. Made another appointment and they kept my car for a week. Yes, the New Year holiday was in there but if they thought they couldn't get my car in they should have rescheduled. They flushed it 3 times and I now have heat through all the vents. Franko was very kind and helpful, nice young man. More
by PATRISH1961
Verified Customer
October 02, 2020
I bought my previous car from Xan and reached out to him again when it was time for another because of the great experience I had with him last time. This time was just as great. He listened to what I nee again when it was time for another because of the great experience I had with him last time. This time was just as great. He listened to what I needed and what my budget was. He found me the perfect car that fit my needs and budget exactly. No high pressure sales games with him. He was respectful of my time and we came to an agreement fairly quickly on the perfect new car for my family. Rare to find someone like that now. I will continue to keep coming back to Xan time and time again! More
by BKenney
Employees Worked With
Xan Peterson
June 27, 2020
WOW !!! This dealership has sure changed !!! Bought a 2016 low mileage used Fit from the Honda Barn last fall. Included as a dealer installed item was a charge for wheel locks. As an LX model wit Bought a 2016 low mileage used Fit from the Honda Barn last fall. Included as a dealer installed item was a charge for wheel locks. As an LX model with steel wheels, NO locks had been installed yet the charge remained on the invoice. When I consulted with sales, instead of refunding the charge for nonexistent items, I was told I would be granted a free oil change as needed.Two weeks ago, made an appointment, but was told only time was two weeks ahead. At that time, reminded service about the wheel lock compensation covering the oil change. When I arrived today at 1:00 PM, was told that the oil change would not be covered because they, “knew nothing about it !” Couldn’t believe what I was hearing since I’ve been buying cars at the Honda Barn since 1992. I always had an excellent experience at the HB and dealt with Jim Lurvey, Phil Goldworthy, and best of all, Roland as the Service Manager. Roland was the best and did many favors for me. At 78 years of age and about to buy my last car, I can’t believe this dealership has fallen to the level of not honoring a promise and charging for installed items that in fact were never installed. Complete BS and dishonest individuals now control this business. I won’t be back and encourage others to stay away ! More
by SUB4261
January 11, 2020
Poor Experience with the Service Department When I brought in my 2004 Honda Pilot, I was having engine overheating issues. I specifically stated that I would like to make sure that there wasn't When I brought in my 2004 Honda Pilot, I was having engine overheating issues. I specifically stated that I would like to make sure that there wasn't a head gasket issue because it would probably not be worth fixing due to the age of the vehicle. When I received a call back, I was told that all of the systems were checked out and there was a hole in the radiator. I was assured that this happens to this year of the Pilots all the time. I agreed to pay the very high price of $1,200 because... this is Honda, right? They know these vehicles inside and out, right? Apparently not! The vehicle still has the same issue after replacing the radiator. When I brought it back for the same issue, vehicle overheating, I was told that it's probably losing the coolant through the head gasket... the first thing I told them to check when I went there! When I mentioned that I was told that they checked the head gasket last time, I was then blamed for creating the problem myself by using stop leak prior to them working on the vehicle!! I am in sales and I have to say, the credibility lost with the way this was handled shows a systemic lack of knowledge, caring and understanding of how the customer experience works. And if that wasn't bad enough, the call I was supposed to receive from their manager never happened. Buyer beware! More
by Wayne A.
January 03, 2020
Service and lease purchase I am very pleased with the recent purchase of my lease. I decided to go with Honda Barn instead of where my lease originated because of the service de I am very pleased with the recent purchase of my lease. I decided to go with Honda Barn instead of where my lease originated because of the service department. The service department has been extremely thoughtful to my unique needs of a temporary vehicle while mine was being serviced. Each time I visited they presented as kind and sincere in their desire to help and solve my vehicle issue. I use my vehicle for work as well as personal so it was important to not lose my ability to do my job. The service department is the main reason I choose Honda Barn. I then met Bill Bradley while waiting for a simple service. He was friendly non pushy and answered my question thoroughly about my lease. Next I worked with Amish Patel In financing. Again another member that was kind, helpful, non pushy, and very supportive. Over all this has been a stress less and pleasant experience. Thank you, Louanna Fahey More
by LFAHEY5201
August 20, 2019
Instant Fix Genius! I was without Sirius Radio and feeling the pain. Told by Sirius it was a dealer recalibration problem, I brought my year-old car back to Honda Barn I was without Sirius Radio and feeling the pain. Told by Sirius it was a dealer recalibration problem, I brought my year-old car back to Honda Barn service. Donnie Paige was unfamiliar with this problem and was going to calendar my problem for a week away. Very, very busy place. I am 20 miles+ from my dealership.. He saw my despair and asked me to wait a minute while he checked it out. Not ten minutes later, this Delightful Donnie had it fixed. Needless to say, I was really impressed with his kindness and willingness to meet this new "fix" challenge. Very grateful for such a caring, special service leader. More
by csels
Employees Worked With
November 29, 2018
Excellent Service Done Right I can always count on the Honda Barn and Donnie Paige to repair both of our Hondas. Communication is great from start to finish and everything is exp I can always count on the Honda Barn and Donnie Paige to repair both of our Hondas. Communication is great from start to finish and everything is explained in detail. We never think of going to a different dealer when purchasing our Hondas. Thank you! More
by KevG
Employees Worked With
November 27, 2018
Very poor customer service I brought the car in for an oil change. Was told it would take 45 minutes. I sat there for over 2 hours without updates. They also ordered the wrong p I brought the car in for an oil change. Was told it would take 45 minutes. I sat there for over 2 hours without updates. They also ordered the wrong part and now they can’t schedule a 10 minute service visit for another 3 weeks even though they now have the correct part. Very disappointing and I would not recommend More
by BMGALL1
Employees Worked With
Parts manager, Nathan Holmes
November 22, 2018
Quick recall repair I brought my car in after getting a recall notice. They were able to get me an appointment for the repair very quickly. The repair was done the same I brought my car in after getting a recall notice. They were able to get me an appointment for the repair very quickly. The repair was done the same day, very convenient, and everyone I dealt with was very polite and easily answered my questions. More
by s.j.miele
Employees Worked With
Dave in service, Laura Parent
November 22, 2018
Tire rotation & balance tires I brought my 2017 CRV back to check noise since tires rotated/recheck balance or advise on tire wear.They recheck & inspected tires. Front tires were I brought my 2017 CRV back to check noise since tires rotated/recheck balance or advise on tire wear.They recheck & inspected tires. Front tires were chopped causing the noise to change rear to front. Balanced checked=ok. If noise is undesirable, recommend rerotate to rear until worn and replace. Technician & advisor were very understanding & cooperative. More
by JLGTEACH
Employees Worked With
Laura Parent
