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Honda Stratham - Service Center

Stratham, NH

4.8
1,601 Reviews

1,601 Reviews of Honda Stratham - Service Center

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December 08, 2015

My repairs were completed in less time than I expected. Everything I asked to have done was taken care of. She explained it may take 2 hrs to complete, but I was out of there in 1 1/2 hrs. More

by DJANZEGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Dec 09, 2015 -

Honda Stratham responded

Thanks for the positive review. We're very glad you we satisfied with your visit. We try to set reasonable expectations of how much time will be required for each job. We appreciate being able to plan our time. It only makes sense that our customers do as well. We hope you have nothing but trouble free miles until your next service visit! All of us at Honda Barn would also like to wish you a Happy Holiday!

December 08, 2015

Good service The service at the Honda Barn was great! Unfortunately the website used to submit this review is horrible! It requires too many words to submit a simp More

by Password 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Dec 09, 2015 -

Honda Stratham responded

Thank you for taking the time to give us this positive review. It helps us tremendously to have our customers tell someone when we do our job well. I'm sorry to hear you found the review website cumbersome. These comments are being monitored constantly. Your input may help the website operators improve the review experience as well. Everyone at Honda Barn would like to take this opportunity to wish you a Happy Holiday Season and to thank you for letting us earn your business.

December 07, 2015

Expedient service My 2004 Honda Accord required a seatbelt repair which was still covered under warranty. A part was ordered, received quickly, and service provided eff More

by DEBORAHBARRY77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Dec 08, 2015 -

Honda Stratham responded

Thanks for taking the time to share your nice experience, Deb. We like to wash our service cars. We want to keep every Honda on the road looking good. :) What's really important though, is to address any and all safety updates ASAP because we want to keep every Honda family on the road safe. Happy Holidays from your friends at Honda Barn

December 06, 2015

Scheduled first oil change I received fast, friendly, and efficient service! I was told about 1 hour for service and was delighted they were right on time. Thanks. Jane S More

by fltfncy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, can't remember names
Dec 07, 2015 -

Honda Stratham responded

Thanks for taking the time to comment positively on your experience, Jane. Fast, friendly and efficient wouldn't be a bad start to a mission statement. We hope you will continue to visit us for all your Honda service needs. We wish you and your family a very happy holiday season!

December 04, 2015

New Service Procedures Needed! We took our CRV in for a new rear seal that had been ordered. We were called to pick it up without the repair so we drove back in and were told that More

by ROBERTS.STEPHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethel Brown
Dec 14, 2015 -

Honda Stratham responded

Mr. Roberts, I am sorry you did not have a good experience. We only use genuine Honda parts for any and all repairs. Your headlamp was replaced in 2009. I don't think I can fault a technician for poor workmanship. Your suggestion that an auto parts store has better parts is a bit surprising but a matter of opinion. Although I don't understand the situation that you were asked to pick up a seal without the repair, I value your input and the opportunity to remedy the situation. I ask that you contact me directly. Again, I am very sorry you were not happy. Thank you Linda Murphy

December 03, 2015

Tail light repair and oil change Service was great. Price ok. My only concern was that my 2010 Odessey had water in the tail lights and I would expect that a flaw like this would not More

by CYNDIASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Dec 04, 2015 -

Honda Stratham responded

Thanks for taking a moment to comment on your positive experience with Ethel and our entire service team. We understand your concern in regards to the water in the tail light(s). Every once in a while a problem will pop up, but Honda tries to keep those to a minimum, and we try to fix them quickly. I trust we were able to resolve the problem in a way that will keep that from happening again so we can have you and your Odyssey driving with no troubles for years to come. Thanks for coming in. Happy Holidays from the entire Honda Barn staff!

December 03, 2015

Excellent efficient service Went in for my 10000 mile check. Shawn is excellent technician and he spoke with me at the end of the service call and explained how he found my car. More

by filifamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn K
Dec 04, 2015 -

Honda Stratham responded

Thanks for the compliment. It is very nice of you to notice and point out the extra attention Shawn gave to you and your vehicle. He is a very thoughtful and capable young man and we are lucky to have him and all the other hard working techs that go that extra mile for our customers. We are glad to save you a trip next month. When you do need service, we'll be ready! Thank you for your business and...... Happy Holidays!

December 02, 2015

Excellent service The staff is the best! Always friendly and helpful. Over the years I have built up a trust in this facility. Would recommend them to anyone. More

by Bill Trently
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Ethel Brown
Dec 03, 2015 -

Honda Stratham responded

Thanks for the vote of confidence, Bill! The thing that stands out in your review is the phrase "over the years". We realize it takes time and a repeated effort to be welcoming, fair and helpful in order to develop trust. We intend to earn your trust in the years to come, as well. Happy Holidays!

December 01, 2015

Recall service I brought my 2014 Civic in for a recall notice. I was told it would be approximately 1 hour, and it was on time. Thank You.... for washing and vacuumi More

by LJS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Dec 02, 2015 -

Honda Stratham responded

Thanks for taking the time to relate your positive experience! We try to put our best foot forward each time a customer comes into our service department. Even if you are just there for a simple recall it's an opportunity for us to earn your confidence. We hope you'll consider us for all of your regular maintenance needs. We wish you the best of holiday seasons!

December 01, 2015

Good service I was very happy with the service department but I am a little concern with there waiting room. While. I was sitting in the waiting area I could over More

by AEMA82
Recommend Dealer
Yes
Employees Worked With
Al Arcifa, Jeffrey Arnault, Chris Clickner
Dec 02, 2015 -

Honda Stratham responded

Thanks for sharing your satisfaction with our service department and also with your concerns with the waiting area. We regret that you were able to overhear a conversation concerning another customer's car purchase. With renovations in progress , perhaps a door that normally would have been closed was left open. One of the improvements we are making with our expansion/renovation project is that the service waiting area will be more completely separated from the offices in which vehicle purchases are discussed. In the meantime, we will have to be more careful to keep these functions separate in any way we can. Thanks for the reminder!

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