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Honda Stratham - Service Center

Stratham, NH

4.8
1,622 Reviews

1,622 Reviews of Honda Stratham - Service Center

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April 26, 2016

30k service I had the 30 k service on my 2014 CRV as recommended in my owners manual. I was appalled when I was given the service charge of 450.00. I thought it w More

by jamesandkarenryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethel Brown
April 19, 2016

great Service was good done on time and car was ready when I was told it would be. Tech was a big help about the fuses too. helping me to understand what f More

by cpo343010
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethel Brown
Apr 20, 2016 -

Honda Stratham responded

Thanks for the great review! Our top priority is to get the work done correctly, on time and at the price quoted. We all feel great though, when we can go beyond that, and help someone learn something about their vehicle. We're glad to hear you had a great experience in our service department. Thanks for choosing Honda Barn. We appreciate your business.

April 19, 2016

Quick, efficient, and helpful Told me what needed to be fixed and what could wait, but needed to be done in the near future. He didn't try and push me to get things fixed that coul More

by jlesage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Apr 20, 2016 -

Honda Stratham responded

Thanks for the great review! We are committed to keeping our customers informed about their vehicles, and the maintenance or repairs they might want to address. We are respectful of the fact though, that these are their decisions. We give our customers the facts as we see them, then give them the space to make their choices. We thank you for making Honda Barn one of those choices. Until your next visit, our entire staff wishes you happy travels!

April 19, 2016

Consistently great service The service department here is always accommodating. Booking by email is convenient too. I've been going here for years and appreciate the friendl More

by BusyMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Apr 20, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review of your experiences at Honda Barn. We're proud that we've earned your trust, and loyalty, in both our sales and service departments. We'll do our best to help keep both your Accord and CR-V running smoothly. Our entire staff wishes you, and your family, a fantastic spring and summer. Thanks for choosing Honda Barn!

April 18, 2016

Awesome customer care. Took my CRV in for service. One of the parts was back ordered and it looked like I would need to bring my CRV in for another date to finish service. More

by setroost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Apr 19, 2016 -

Honda Stratham responded

Thanks for the great review! When a part is on back order, and difficult to get, it's common to assume is that it can't be found. We are lucky to have uncommon people in our service and parts departments. They call around to different dealerships in the area, leaving no stone unturned. Sometimes it's fruitless, other times it saves a customer a trip back. We're glad it worked out for you. Thank you for choosing Honda Barn, and enjoy the cookies. Rumor has it, we overstocked on those in a big way!

Apr 19, 2016 -

Honda Stratham responded

"Thanks for the great review! When a part is on back order, and difficult to get, it's common to assume it can't be found. We are lucky to have uncommon people in our service and parts departments. They call around to different dealerships in the area, leaving no stone unturned. Sometimes it's fruitless, other times it saves a customer a trip back. We're glad it worked out for you. Thank you for choosing Honda Barn, and enjoy the cookies. Rumor has it, we overstocked on those in a big way!"

April 18, 2016

Excellent service Went just for an oil change and the 5 point check. Also had the battery tested. Everyone there is very courteous and helpful. I was just a little unh More

by WAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Apr 19, 2016 -

Honda Stratham responded

Thanks for the positive review of your recent visit. We're sorry to hear the work took longer than we expected it would. We try not to let that happen. Sometimes unexpected problems on other vehicles in the shop can have a ripple effect on scheduling. We'll do our best to get you on your way quickly, when you visit next. Thanks for choosing Honda Barn! We appreciate your business.

April 15, 2016

Service department I has a great experience at the Honda Barn service center. They knew what my car needed. Everyone was extremely friendly, the waiting area was clean a More

by maryeallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Apr 15, 2016 -

Honda Stratham responded

Thanks for your positive review of your experience in our Service Department! We try to make any visit a customer makes to our dealership a positive one. We understand that doesn't necessarily mean a customer wants to spend all day with us, though. It's important to respect their time, and do our jobs as quickly, and efficiently, as possible. Thanks for choosing Honda Barn. We wish you safe and happy travels!

April 15, 2016

Excellent experience Jeffrey Arnault was great to work with - he kept me updated as to how long the service was going to take and the estimate. He even loaned me his cell More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Apr 16, 2016 -

Honda Stratham responded

Thanks for the great review, Liz! The importance of communicating with customers, so they know what to expect, cannot be overlooked. Jeff, and the rest of the our service team, do an excellent job of this. Sometimes, in the process, they find a phone needs a charge. That's an easy one. Thanks for choosing Honda Barn to service your vehicle. We appreciate your business.

April 15, 2016

Consistently great quality work and service. Every 5,000 miles, I get my oil changed at Honda Barn. Sometimes that's all that needed and other times, they find other needed maintenance or sugges More

by JESSNANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Soucy
Apr 16, 2016 -

Honda Stratham responded

Thanks for the great review! In our service department, we see many vehicles with 250,000 or even 300,000 miles on the odometer. We find that a great percentage of those belong to people who have consistently done the regular maintenance a vehicle requires. Those 5,000 mile oil changes tend to pay dividends. It's easy to give our loyal customers individual attention. Over the years we get to know them, and any special requirements they may have.

Apr 16, 2016 -

Honda Stratham responded

"Thanks for the great review! In our service department, we see many vehicles with 250,000 or even 300,000 miles on the odometer. We find that a great percentage of those belong to people who have consistently done the regular maintenance a vehicle requires. Those 5,000 mile oil changes tend to pay dividends. It's easy to give our loyal customers individual attention. Over the years we get to know them, and any special requirements they may have. Thanks for your loyalty. We appreciate your business!

April 12, 2016

oil change, alignment, fluids replacement Jeff, the Service Manager was courteous and explained why I needed to have the service work I had. I would recommend Honda Barn for service. More

by gtcaz2nh
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Apr 12, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review of your recent service visit. We do our best to make sure our customers understand the service we are performing on their car, and why. Thanks for choosing Honda Barn. We appreciate your business, and hope we will have the opportunity to help you maintain your vehicle for many years to come.

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