Honda Stratham - Service Center

Excellent customer service, reliable dealership Had a fantastic experience at the Honda Barn Service Department. Needed an oil change, I bought my acura elsewhere and called them for servicing and d Had a fantastic experience at the Honda Barn Service Department. Needed an oil change, I bought my acura elsewhere and called them for servicing and didn't have anything opened until the following week. I called Honda Barn which is where my husband always gets his oil change and his car serviced. Honda Barn had an opening the next day! After the oil change, I needed new rear brakes. Jeffrey from the service department was very helpful at explaining the situation and was able to get it all fixed and done the following day. I always went to my acura dealership where I bought my car for servicing, but my husband kept telling me how great Honda Barn is and how flexible and quick they are when it comes to scheduling. Will certainly recommend friends and family to come to Honda Barn for servicing! Thank you for the great service! More

kept to time quoted good review of my car and recommendations for what I need to also get repaired . Dealt with Ethel, she was great and kept me informed. good review of my car and recommendations for what I need to also get repaired . Dealt with Ethel, she was great and kept me informed. More

Very prompt and great customer service I had a great experience at the Honda Barn. They were able to see me quickly (within two days), were flexible with scheduling as I have limited avai I had a great experience at the Honda Barn. They were able to see me quickly (within two days), were flexible with scheduling as I have limited availability, and completed the work within a pretty strict time-frame. The waiting area was clean and all staff I encountered were friendly and welcoming. We will be bringing both of our Hondas there from now on. I thought Ethel was awesome- she was very knowledgable and provided good explanations for everything that was done. She is definitely an asset to your service department. The only thing I had been hoping for was that my car would be vacuumed- that may not be standard there but that little extra would have been nice as I spent almost $1000. More

Very happy with service and service team From the moment I arrived I was greeted with a big smile from Jeff Arnault asking me how I was doing. Especially nice seeing Jeff's familiar face - w From the moment I arrived I was greeted with a big smile from Jeff Arnault asking me how I was doing. Especially nice seeing Jeff's familiar face - what a wonderful way to start my day knowing my car was in good hands and hopefully they could find and fix whatever was making the horrible grinding sound coming from the rear of the car. Not only did I have an oil change and the brake plate moved off the rotor but also received a complimentary car wash. Wow, all done in less time than I expected. With close to 150,000 miles on my Accord I left feeling comfortable, secure and happy. More

Customer Service Ethel Brown, in Customer Service, was a pleasure to work with. She took the time to explain what work had been done and was courteous and helpful. Ethel Brown, in Customer Service, was a pleasure to work with. She took the time to explain what work had been done and was courteous and helpful. Mrs. B. More

Questionable Although we had a good experience with the Sales side of Honda Barn, we were not pleased with our experience with the SERVICE side. While buying a new Although we had a good experience with the Sales side of Honda Barn, we were not pleased with our experience with the SERVICE side. While buying a new car, we asked if there were any recalls for our second car, a 2009 Honda Civic. Turned out there was one associated with the passenger side air bag. While the car was in for the replacement, we were called that they had done a “multipoint inspection” and found several problems: all the fluids were “dirty” and should be replaced, there were two oil leaks that should be repaired and the wheels were out of alignment. We found this to be very suspicious as we had replaced all four tires and had an alignment less than a week earlier. We agreed to have the oil leaks fixed at a cost of over $500 but now wonder how necessary it was to have any of the repairs made. More

had a great experience employees really tried to have my car ready as promises. it was nice to get my cat washed and vacuumed. i will be back fot future services employees really tried to have my car ready as promises. it was nice to get my cat washed and vacuumed. i will be back fot future services More

airbag recall. Had appt for 9:30am Car still outside at 11:20am. Was told I was a fill in. Not appt. Had to be out by noon for work. Everything was explained at time Had appt for 9:30am Car still outside at 11:20am. Was told I was a fill in. Not appt. Had to be out by noon for work. Everything was explained at time of appt. Bacislly called a liar. Nor once but twice. Told car was in service area.No still sitting outside..Linda finally got my car in. Bless her. She's a keeper If not for her I would not even consider going back there. More

Always pleasant and courteous Everything that needed to be done was explained thoroughly. After the service, Jeff took the time to go over the print out of all of the work that was Everything that needed to be done was explained thoroughly. After the service, Jeff took the time to go over the print out of all of the work that was done on my car. I appreciate his professionalism. More

excellent customer service! I needed new tires, but wasn't sure how to fit it into my busy work schedule. They went out of their way to get me a loaner car for the day so I could I needed new tires, but wasn't sure how to fit it into my busy work schedule. They went out of their way to get me a loaner car for the day so I could get the car service I needed and get to work !!! That was a HUGE help! More