Honda Stratham - Service Center

Started off wrong...ended well. Customer service rep (Jeff I think) was slightly rude...but Ethel came thru admirably well. Computer system quit and I was told oil change couldn't be Customer service rep (Jeff I think) was slightly rude...but Ethel came thru admirably well. Computer system quit and I was told oil change couldn't be completed because of computer failure. I asked if paper/pen documentation could be done until computers were fixed, so I wouldn't have to wait, and was told initially that written documentation was obsolete. 10 or so minutes later Ethel stated they could in fact do basic paper documentation, go ahead with the work and catch up on the computer work once it was up and running. Well glory be...by the time the oil change was done the computers were back up and running. In my occupation, our work is too important to be totally dependent on a computer's function to determine if we can meet client's needs or not. Suggestion: have paper documentation in reserve so clients won't have to wait for down computers. Jeff was slightly rude possibly because the computer crash put him in the awkward position of telling clients with appointments they'd have to wait, which would upset any employee. However, it was not my problem that the computer system crashed. I'll be back for future work but would highly recommend a back up system so that clients won't have to deal with stressed out customer service reps and unnecessary waiting. More

New and Improved Service Department Years ago I bought a car at the Honda Barn. Since I purchased the car there, I used the service department too. But over time I got sick of having t Years ago I bought a car at the Honda Barn. Since I purchased the car there, I used the service department too. But over time I got sick of having the service writer try to up-sell me on services I didn't need. I didn't appreciate his pressure tactics or his surly attitude. So after awhile, I simply stopped going there. But I recently returned for some recall work and an oil change. It's a new crew and a completely remodeled service area. They got me in and out quickly and I was quite happy with the service. It's a better Honda Barn than I remember from the past. Well done. More

Good service dept Brendan(and everyone) at the service desk is always so professional and friendly. One of the things that stands out to me is that during pickup they r Brendan(and everyone) at the service desk is always so professional and friendly. One of the things that stands out to me is that during pickup they retrieve your vehicle for your at pickup so that it is warm and running right next to the service door(Jeffrey did that for me at pickup since Brendan was on a call when I came to pickup). Also I generally reserve a loaner vehicle and Brendan(as always) pulls the loaner vehicle right up to the service entrance and walks me over to it and asks me if I have any questions before I am on my way. On this service I did a few different things. One of which was an alignment. I am not personally familiar with car repairs but I know enough to know that alignments on cars can be very touchy and easy to not get completely right. Anyways, I noticed that night that my Accord seemed to be pulling slightly to the right where it was not before. I confirmed that the next morning.(It's not road crown/angle). I mention this because although its not necessarily flattering to say I have to bring my car back to re-do the alignment, but what sets great customer service apart from the rest is how they react when something like this comes up. When I called back next morning to let them know about my concern with the alignment not being correct Brendan was completely professional and was happy to reserve another loaner for the day that worked for me to bring the car back. There were no defensive statements or anything. That is how service should be. Things happen and they are going to make it right. I highly recommend Honda Barn Service.(will update this review after my re-do alignment visit). *Update 1/12/17 It was confirmed that the alignment was in fact done correctly. They showed me the numbers. What was pulling my car to the right was a tire wear issue which I suspect is due to the fact that I let one of my tires run too low(low tire light indicator) for 4 week before my service. They cross rotated the two front tires which helped a lot but probably wont work itself out completely until I run them at proper pressure for a while. Lesson learned....wait for follow up visit to post a review! No mistakes made on their part with the original service! They are great More

Great Customer Service I went to the Honda Barn to have a remote key programmed which took a while but was well worth the wait with the free car wash included. Jeffrey Arna I went to the Honda Barn to have a remote key programmed which took a while but was well worth the wait with the free car wash included. Jeffrey Arnault was very friendly and very courteous to keep me constantly informed on how much longer the wait would be. I would definitely go back. More

Dead Battery I bought a new battery a few weeks ago from Honda and yesterday the battery was dead. As it turned out it was corroded cables leading to the battery I bought a new battery a few weeks ago from Honda and yesterday the battery was dead. As it turned out it was corroded cables leading to the battery. More

Great service and comfortable waiting area They took my car in on time and finished it before the time they had listed on the form. Great service. Everyone I met were very nice and helpful. They took my car in on time and finished it before the time they had listed on the form. Great service. Everyone I met were very nice and helpful. Thanks for everything More

mechanic problem They needed to replace a piece and they ordered it ahead of time for me. They respected the time and date of my scheduled appointment and worked fast They needed to replace a piece and they ordered it ahead of time for me. They respected the time and date of my scheduled appointment and worked fast and efficiently. They checked if more work was needed and everything was ok. I am satisfied with the service. More

oil change, tires rotated and balanced, inspection Great experience. Comfortable waiting area, prompt attention, courtesy from everyone. And the car was finished early! I have recommended the servic Great experience. Comfortable waiting area, prompt attention, courtesy from everyone. And the car was finished early! I have recommended the service department to many of my friends. More