Honda Stratham

Honda CR-V Repair This started off to be a very bad experience, being told that my brake pads needed repairing to the tune of $650 dollars. This, on a leased CR-V with This started off to be a very bad experience, being told that my brake pads needed repairing to the tune of $650 dollars. This, on a leased CR-V with only 30,000 miles on it. I refused to pay this amount and said I would turn the car in first. I very much felt like I was being taken. That is outrageous and caused a great deal of personal stress. In the end, after fighting this, doing some research, and causing me to exhibit some behaviors that I don't like to see in myself, Honda picked up the tab on this repair, calling it "good will". Excuse, me, I pay enough of this car every month, so I don't really consider it "good will". I have not been happy with Honda's maintenance service - it's always one more thing, one more expense in addition to regular 5,000 mile oil changes and tire rotation. The reason I lease a car is so that, if it is a good product, it should not need such repairs within the three year lease period. Something as a widow, I do not wish to deal with. It seems that as a lease car, just as being a landlord, it is the "landlord's" duty to pay for any repairs on the property he or she owns. That being said, the only good part of this experience was the young man who waited on me at the service desk when I took the car back for the service. His name is Brendon, and he was very polite, patient, kind, calming and respectful to a woman who clearly was on the edge. I am deeply grateful to him, and hope that Honda will recognize his efforts. The jury is still out as to whether I will lease another Honda in February when this lease expires, or go back to a Toyota Rav 4 on which I never had to have such repairs with the 3 or 4 that I leased. I recently heard of someone who leases a Camry for $99 a month, no maintence expense. This Honda was the first car I leased on my own, but I am learning what to look for and be aware of, so we'll see. More

Speedy Service My car was serviced and back to me in 4 hours & that included the replacement of 2 airbag inflators. Everyone I dealt with was efficient and plesant. My car was serviced and back to me in 4 hours & that included the replacement of 2 airbag inflators. Everyone I dealt with was efficient and plesant. More

It was fast and just what I had asked them to do Repair done quickly, car washed which was so nice and I was on my way home. Pleasant waiting room. The woman who waited on me was so pleasant and frie Repair done quickly, car washed which was so nice and I was on my way home. Pleasant waiting room. The woman who waited on me was so pleasant and friendly. More

Great dealer!! Chris Albano and the crew at Honda Barn in Stratham, NH made my husband and my leasing (and buying) experience flawless! We got 2 cars instead of just Chris Albano and the crew at Honda Barn in Stratham, NH made my husband and my leasing (and buying) experience flawless! We got 2 cars instead of just one and we could not be happier. I highly recommend going to these guys for your next purchase :) More

I had a great experience with Honda Barn The ser vice department was very helpful and prompt when my needed it's 60k work. The service department was helpful in making a new key for me for a The ser vice department was very helpful and prompt when my needed it's 60k work. The service department was helpful in making a new key for me for a fraction of the price of reordering a new key. More

Warrenty service Very happy with the service provided and the customer service. The service adviser Brendan Daly was very helpful keeping me informed on service needed Very happy with the service provided and the customer service. The service adviser Brendan Daly was very helpful keeping me informed on service needed and when it would be completed. More

I'll keep coming back. Service is professional, thorough, honest. Service is quick, never waited for an appointment. Brendan kept me informed telling me what my car needed Service is professional, thorough, honest. Service is quick, never waited for an appointment. Brendan kept me informed telling me what my car needed and gave me a price before hand. Jeff is like a trusted friend, always accommodating and explains the service I received. I have always had the best service since 2006 when I purchased my Honda...which I love. I also appreciate the checklist done on my car. Great place to do business. Thank you. More

Nice to be back In the past two weeks, my Accord and my wife's CRV have been serviced at the Honda Barn in Stratham After many years of living in different par In the past two weeks, my Accord and my wife's CRV have been serviced at the Honda Barn in Stratham After many years of living in different parts of the country, it has been a refreshing experience to come home to New Hampshire and be treated to great customer service from the initial phone call to our visits to the dealership. Every step of the process was on time and contained no surprises. A tip of the hat to Mark, Jeff, and the mechanics. Thanks for the warm welcome back Bill More