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Honda Stratham

Stratham, NH

4.8
3,082 Reviews
Honda Stratham is an employee-owned dealership that is a part of International Cars, Ltd., a family of six New England area auto dealerships. We are dedicated to helping customers make the right decision when buying or servicing their Honda, evaluating each individual's needs on a case-by-case basis. Our long record of customer satisfaction and trusted prices make us the perfect place to find your next vehicle. Shop online at HondaStratham.com.
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34 Portsmouth Ave

Stratham, NH

03885

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Showing 3,082 reviews

January 04, 2016

inspection, oil change, and tire rotation The team was helpful and even helped out when the service was taking a long time. I was impressed that they paid for the oil change because I had to More

by bmask16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jan 05, 2016 -

Honda Stratham responded

Thank you. It sounds like things took a little longer than we'd hoped. It's nice to hear that our staff was able to take that potentially negative experience and turn it into a positive one by paying attention to what was going on. We look forward to seeing you on your next service visit and wish you a Happy New Year!

January 02, 2016

Recommend Honda Barn I recently visited Honda Barn Stratham for my first oil change/tire rotation and balance on my recently purchased Honda Civic from the same dealership More

by FRENCHARITTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown, Ed Neale
Jan 04, 2016 -

Honda Stratham responded

Thanks for taking the time to share your experiences at Honda Barn! It sounds like you had a nice experience buying from Ed and that Ethel kept that positive impression going strong on your first visit to our service department. That's music to our ears! We hope we can keep you returning to visit happily for years to come. Thanks again, for choosing Honda Barn. Happy New Year!

January 02, 2016

excellent service Kevin was extremely helpful and the service was do e quickly and for the cost he quoted me. Extremely happy with the service at the Honda barn!! I hig More

by ODOM.COLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Delay
Jan 04, 2016 -

Honda Stratham responded

Thanks for the compliment! Letting our customers know what to expect and then doing the job right, on time, every time, is our goal. It's nice to know we did our job correctly and that it's appreciated. Thanks for choosing Honda Barn. Happy New Year!

January 01, 2016

Good service Never have problems and Tim Raymond my salesman always makes sure things are going well with my car, service or any questions or concerns I ever have. More

by holleyt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethel Brown
Jan 01, 2016 -

Honda Stratham responded

Thank you for taking the time to share your experiences with our service department and with our sales department as well. Tim is a sales rep that feels a responsibility to help his customers for as long as they own their vehicles. That's probably one of the reasons he's been so successful at Honda Barn for fifteen years. Our service department makes Tim's life a little easier by consistently doing their job well. We appreciate your loyalty and everyone at Honda Barn wishes you a Happy New Year.

January 01, 2016

Fast, friendly, reliable service I've taken my Honda Civic to the Honda Barn in Stratham for general, routine service for the last couple of years, and have not been disappointed. Th More

by anniebjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jan 01, 2016 -

Honda Stratham responded

Thanks for the compliments, Annie! Everyone seems to have plenty to worry about these days. It's nice to hear that our service department has earned their status as a "worry-free" zone for you. We thank you for your business and hope we can continue to earn your loyalty for years to come. Happy New Year!

Jan 01, 2016 -

Honda Stratham responded

Thanks for the compliments, Annie! Everyone seems to have plenty to worry about these days. It's nice to hear that our service department has earned their status as a "worry-free" zone for you. We thank you for your business and we hope we can continue to earn your loyalty for years to come. Happy New Year!

January 01, 2016

Emergency Had forgotten to register and have my car inspected. They brought me in on a two hour notice and inspected my vehicle, did an oil change and rotated t More

by albertb189
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Jan 03, 2016 -

Honda Stratham responded

Thanks for that nice review! Every now and then, someone forgets something and we can help keep a situation from becoming stressful. It's our pleasure to be able to help keep our customer's cars running smoothly and trouble free. From all of us, Happy New Year!

December 31, 2015

Warranty Service on Honda CRV I purchased my 2013 CRV 1 year ago from Honda Barn. Brought it back for warranty service and had an excellent experience from the service desk, servi More

by sclarkbow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Manager, Chris Clickner, Mark Soucy
Dec 31, 2015 -

Honda Stratham responded

Thanks for taking the time to write us such a nice review. We're glad that everyone involved in helping you get your warranty work done, helped make it a good experience. In a perfect world there would be no need for warranty work, but when it is necessary we try to make it efficient and easy. Thanks for your business, and Happy New Year!

December 31, 2015

Great experience at Honda Barn in Stratham Worked with Kevin from Service dept. I had great experience at Honda Barn in Stratham. Not only they replaced the airbag (part of recall) but did the More

by Yash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Delay, Kevin Delay
Dec 31, 2015 -

Honda Stratham responded

Thanks for the nice review. Whenever we see a car in for a safety recall, we try to make sure we check it over and make sure everything is in tip top shape. If we can save someone an extra trip in, we feel we did that little extra bit that will keep them smiling. Thanks again, and Happy New Year!

December 29, 2015

Rude customer service I called on Monday the 28th and scheduled an appointment to have 2 keys made. the car was going to the body shop the following am. I explained to th More

by khanley0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Only the lady at the counter
Dec 29, 2015 -

Honda Stratham responded

Dear Ms.khanley0, I have reread your complaint three times and frankly am at a loss as to what your expectations were that we so miserably failed you. Please feel free to contact me if you wish to clarify. I think it is important for you to consider how different this interaction would be had we neglected to inform you that you car was both unsafe and illegal to operate and you were involved in an accident, and were prevented from getting out of the vehicle. No one wishes to be lectured and I don't feel that was Ethel's intent. I can only apologize that you felt that way. As for paying for two keys to be programed, the pricing you were charged is actually below market rate and as you did give us credit for...performed promptly. I am sorry you won't be back and wish you well with your future driving. However, I applaud Ethel for her concern over your safety, as that is her responsibility when you leave our service department. Cordially, Linda Murphy General Manager

December 28, 2015

Always a good experience They try to keep costs as low as possible and they don't try to sell me services I don't want or need (unlike other places I have experienced before). More

by GRAMMIE128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown, Kevin Delay, Mark Soucy
Dec 28, 2015 -

Honda Stratham responded

Thanks for writing a nice review of our service department. It all comes down to treating our customers the way we'd like to be treated if we were on the other side of the counter. You'll find the same attitude in our sales and parts departments, as well. We thank you for your business in 2015 and wish you the best in 2016!

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