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Honda Stratham

Stratham, NH

4.9
3,166 Reviews
Honda Stratham is an employee-owned dealership that is a part of International Cars, Ltd., a family of six New England area auto dealerships. We are dedicated to helping customers make the right decision when buying or servicing their Honda, evaluating each individual's needs on a case-by-case basis. Our long record of customer satisfaction and trusted prices make us the perfect place to find your next vehicle. Shop online at HondaStratham.com.
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34 Portsmouth Ave

Stratham, NH

03885

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Showing 3,166 reviews

July 11, 2016

When your vechile sits for 3 months due to the recall Last thing one needs is to be given a list of problems. At owners expense.. Also being asked to drive my truck to Honda for repairs, after I had to si More

by ANAPET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure.
Aug 26, 2016 -

Honda Stratham responded

Anapet, I am sorry you were not pleased with your service here. I am unable to confirm that AAA was ever invovled in a convertation. That just isn't on our radar. American Honda dictates the guidelines for all procedures for the safety recall. I hope you can at least appreciate that nothing in life comes with a lifetime warranty...except your Honda airbag. And they were willing and able to provide you with substitute transportation while we waited for replacement parts. As to the condition of your vehicle. It is our professional responsibility to notify you of any mechanic needs on your vehicle. If we did not and something happened after you left...we would indeed be having a different conversation. I trust this addresses your concern. Linda Murphy

Aug 26, 2016 -

Honda Stratham responded

If you could, please explain the "pricing" rating you gave us when your substitute transportation and repairs were free. thanks

July 11, 2016

First time buyer of a Honda I bought a Certified vehicle and was very happy with the staff and my purchase. Would definitely recommend Dave April to a friend and would recommend More

by adam.vercauteren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave April
Jul 12, 2016 -

Honda Stratham responded

Thanks for the vote of confidence! We're sure you'll enjoy your Certified Pre-Owned Honda, and that it will serve you well. The Honda Certification Program is the best in the industry. Thanks for choosing Honda Barn. We're glad we were able to make your first experience with Honda a positive one. We hope we can look forward to you being a Honda and Honda Barn customer for many years to come.

July 11, 2016

Really fixed, Really pleasant experiece. From the very start, calling for an appointment, my whole experience with Honda Barn was positive, efficient and a welcome change from service at othe More

by millweaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jul 12, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review of your recent visit to our Service Department! As your review points out, there is more to good service than merely fixing the vehicle correctly. That is the most important thing, to be sure. It is also important to schedule a visit quickly and conveniently, to be pleasant, welcoming and effective at communicating with our customers. We are fortunate. Jeff, and all our service advisors, excel at all these aspects of their jobs. Thanks for choosing Honda Barn. We appreciate your business, and look forward to serving you again in the future.

July 07, 2016

Review of alignment work The Honda service team did a great job servicing and washing my car. I was very pleased. This is why I've been a customer for 20 years. More

by C2M1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jul 07, 2016 -

Honda Stratham responded

Thanks for taking the time to write a positive review of your recent visit to our service department. Regular alignment checks are a very good idea. Keeping your vehicle properly aligned can significantly improve tire wear while at the same time giving you a better, safer ride. It's great to hear you appreciated the complimentary car wash. It's our pleasure to offer this to our service customers. Thanks for choosing Honda Barn. We appreciate your business!

July 07, 2016

Communicate with sales I asked for a car fax to see what services my vehicle needed and it was a big hassle. Also Ethel said she left me a message on my cell but there was n More

by stevejankins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethel Brown
Aug 26, 2016 -

Honda Stratham responded

Dear Steve, I suspect that there is some confusion. Carfax does not provide information regarding the service needs or requirements of any vehicle. It simply provides information of some of the history of the vehicle. If I can be of any service to you, please do not hesitate to contact me directly. I value your business and hope this offers you some insight as to why getting a Carfax was not immediate. Linda Murphy

July 07, 2016

Very accommodating ,friendly and helpful I thought the Complimentary car wash was very nice of them and they recommended some things that need to be fixed eventually before getting worse . More

by tmh6160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jul 08, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review of your visit to our service department! We do our best to let our customers know what's going on with their vehicles mechanically, so they can be prepared for services or repairs that may be on the horizon. It's our pleasure to offer a complimentary car wash with a service visit. A clean car is so nice to get into and drive. Thanks for choosing Honda Barn. We appreciate your business!

July 06, 2016

Helpful and Friendly I am a first time car owner. John went out of his way to ensure I had a great experience and no unanswered questions or concerns. More

by enicholaou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Singleton, Sheila Haas
Jul 06, 2016 -

Honda Stratham responded

Congratulations on your first car, and thanks for the great review! John does a great job of making sure all of his customer's questions are answered, that they know what to expect in each step of the car buying process, and are familiar with their new vehicles before they drive away. Thanks for choosing Honda Barn! We hope you have a great summer and enjoy your new Honda!

July 05, 2016

Fast and Courteous I took my car in for an intermittent issue I've had with the stereo. They took everything apart and checked all the connections. They could not find More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jul 06, 2016 -

Honda Stratham responded

Thanks for taking the time to write a positive review of your visit to our Service Department! We take our customer's concerns seriously, and do our best to get them resolved. Thanks for choosing Honda Barn. We look forward to serving you in the future!

July 05, 2016

Couldnt Be Happier Ethel in the service dept at Honda Barn in Stratham is the reason why I go to get my car worked on and services recommended Last week I called to More

by littlemsfitz
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jul 06, 2016 -

Honda Stratham responded

Thanks for the great review, Patricia! It's great to hear how much Ethel has impressed you. She does a great job. We are fortunate to have a great staff of Service Advisors. Though they deal with many customers on a daily basis, they give each one the personal attention she or he deserves. Our customers should feel important. They're the only reason our dealership exists. Thanks for choosing Honda Barn. It's our pleasure to serve you!

July 04, 2016

Good, friendly service I have been able to get an appt within a day or two of calling. Had to wait for my car to be serviced and the waiting area is great esp since it has a More

by Hondadriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Brendan Daly
Jul 05, 2016 -

Honda Stratham responded

Thanks for the great review! We're happy you were pleased with the time it took to get your car Honda in for service, and with our upgraded waiting area. Having a separate room that children can play in has been a big hit with the kids (and adults). The addition of the quiet room, where people can read or catch up on work, has also been a welcome addition. Thanks for choosing Honda Barn. We hope we can continue to serve your Honda needs for many years to come!

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