Honda South

Haley is very informative and helpful. She found the right part for me. Give that girl a raise! She found the right part for me. Give that girl a raise! More

So this is going to be long but I want to be as thorough as possible because this place is terrible and they are a bunch of liars and I will be leaving a review on every site I can find as well as writing t as possible because this place is terrible and they are a bunch of liars and I will be leaving a review on every site I can find as well as writing to corporate. So I took my car in a few weeks ago. I told the lady that there was a squeaking sound was coming from the DRIVER SIDE. I also told her I was pretty sure it was a tire problem. So I stay there ALL DAY from 10 to 3. About 12, the lady comes out and tells me that have found the problem. It will take a couple hours to fix. Common problem with the car and so on. I go on their word. They are the experts. Now, I am waiting patiently. I'm a walk-in so I know they are first come first serve. But then I see them drive my car and park it, so I assume it is time to go. After going to inquire if I can leave yet the original lady who helped me takes another THIRTY MIN to come back, saying she had to wait for her manager to get off lunch and so on. Her manager is the one that test drove my car. So okay cool. She tells me the car is good. No more squeaking from the driver's side but the manager did hear a vibration at 40 mph. Okay, fine, that can wait but is the original problem fixed. I am assured it is and everything should be good. I FINALLY get to leave and no sooner than I pull off the lot, I hear squeaking from the driver's side, audible outside the vehicle, which it was not before. It's darn near 4 o'clock. I'm ready to go, but of course I drive back to the lot. I am pissed. At this point I find out: ALL THE WORK THEY DID WAS ON THE PASSENGER SIDE. So I have 2 questions at this point: How in the world did you do work on the wrong side of the car? How did your manager test drive the car and get to 40 miles without hearing the squeak when I barely got to 30? And THERE IS NO SOUND AT 40mph, only the SQUEAKING that I originally came in for, which is louder than ever. So the manager puts the car on a jack. Identifies the problem in about 5 minutes (I am trying to figure out what the mechanics did from 10-3). Anyway, he tells me to come back in the morning. At this point, I am asking for retribution because I just spent ALOT of money on a problem that probably could have waited because there was NEVER any sound from the passenger side. The manger checked the notes and SAW that the original complaint was the Driver's side. I don't care what kind of machine diagnostics you ran. A mechanic should have checked the side the SOUND WAS COMING FROM. Like actually look at the tire and check. So, the car is taken back up to the lot two more times because they have to order a part. Of course, at this point, I am asking for retribution because I am going to have to spend money on a problem that STILL EXISTS because these people are not doing what needs to be done. They tell me it's a boot. It's a caliber. Then FINALLY, they get to the right diagnostic. AND THEN expect me to pay more money to fix the problem after I was promised they would make up for their original mistake. And around holiday season, to say the least, you all just robbed me of money I barely have to spend in the first place. And turns out the ACTUAL problem is something that cannot wait and would be dangerous to drive long term whereas the problem you all did fix could have waited. But the manager's boss came out and explained they were not making good on their promise, and I refused to give them any more money. So I WENT to a reasonable mechanic with YOUR diagnostic and got the problem fixed in 4 hours. And guess what, NO MORE SQUEAKING. AND one mechanic did the job, as compared to the who knows how many know it alls who actually know nothing but how to take advantage of people at this place! I WILL NEVER go back to this place. I WILL NEVER recommend this place. My car is my only form of transportation. I work long and hard hours for every penny I have, and for you all to just take and lie and just plain cheat a person is disappointing. This place cares nothing about the everyday person, and I recommend avoiding them. And did I mention they tried to reprint the paperwork to make it look like I did not say the original sound was from the Driver's side? More

Very unprofessional. Do not return or follow up with phone calls. When talking to staff, they talk over you when you try to explains or speak about the problem you encoun Do not return or follow up with phone calls. When talking to staff, they talk over you when you try to explains or speak about the problem you encountered. I will not return to this dealership or refer anyone else. I have referred several people recently will advise them to go else where. Very poor customer service. It's a shame that you have to travel north or out of your community to get quality good service! More

Had an issue with one of the associates. The general manager ED JACKSON called me and was very apologetic about what happen. I appreciate that he took the time out to listen to me and actual The general manager ED JACKSON called me and was very apologetic about what happen. I appreciate that he took the time out to listen to me and actually help me. He even took it a step further and reimburse me. Thank you for everything. More

I tried time and time again to give this dealership the benefit of the doubt but my God, I have not dealt with so much unprofessionalism and flat out lack of customer respect for the customer. This started benefit of the doubt but my God, I have not dealt with so much unprofessionalism and flat out lack of customer respect for the customer. This started when I purchased a brand new car in April. Every interaction I have had with this dealership since then has negatively altered my perception of Honda (I am a 3 time owner) I reached out after I noticed my trim in the back of my car was bent. I wondered to myself how would such an awkward spot be bent on a brand-new car. I thought back and remembered I had it dropped off for tints AT THE DEALERSHIP! The tint department is literally the only team that would be in that space. I go to the dealership and ask them simply to fix what they broke and in my humble opinion "broke and hoped I would not notice." The manager Ken Smith said "It's been a few months we don't know if you broke it." I asked him did he look at where it was broken at. He hadn't even looked at it yet but already wanted to lean into an accusatory position which to me was highly offensive because the spot where it's damaged is not a spot anyone would ever need to touch and I only noticed it because I was staring at the back of my car simply by chance. Not only would it take the person who did the damage to notice, but there is also no reason I would go to that spot to damage my car, then come to Honda for help to fix it. The person who damaged it clearly would have known they damaged it but I can only assume and I pray I am wrong that they hoped I would not notice. This is so disheartening at a dealership as trust is something customers must be able to do with the person handling their car. Finally, Ken actually looked at the car and somewhat agreed, yea that spot is tricky but we can fix it for $100. I refused to pay because again I know who damaged the car! I told Ken I would reach out to corporate and he responded with "People get on the soap box about Honda all the time." The problem with that statement is, it's not my intention to be on a "soap box" I want to be treated fairly as a customer. I want my dealer to assume I am telling the truth and not treat me like the profile for a customer wanting to get over. I also want to trust that when my dealership makes a mistake, THEY WANT TO MAKE IT RIGHT or better yet THEY TELL ME AND FIX IT IMMEDIATELY! After a bit of back and forth, Ken says we will go ahead and take care of it. An appointment was scheduled and the broken clip was fixed. The problem NOW, the person left black handprints all over the roof in the spot where he worked. Olaniyi who I guess facilitated the service, had the garage down before I could even express what was going on. It was close to 6 and I understand everyone wants to go home but if a job is not complete, what is the process for making sure the core responsibility of "service" to the customer is properly handled. I don't understand how at the very least the service department person would not wash their hands before working on a car with a light gray interior. I have photos of this damage if anyone cares. It's truly a representation of how this particular dealership Cares LESS and is CARELESS. I have a brand new car 2022 with stains on the roof and maybe that is not a big deal to some but to me, I am proud of my new car, the clean interior, no bent trimming, and it does matter to me when my vehicle is MISHANDLED. If I can ask anything of you it wouldn't even be to fix the damage, it would be to CARE MORE. Each and every interaction with a customer please TREAT us as if we are VALUED. Honda's sell themselves, again I've had 3. It would be such a delight if the people who represent the brand I love showed a bit of reciprocity. More

I never went to this dealer ship what else do you want me to say I’m sure they have fresh coffee and the people are friendly to say I’m sure they have fresh coffee and the people are friendly More

They lure you in with one price, then tell you that they have this redistribution fee that adds $2-3K extra to the price in addition to tax tag and title. Expect to pay $3-5K more than the price they list. have this redistribution fee that adds $2-3K extra to the price in addition to tax tag and title. Expect to pay $3-5K more than the price they list. More

Avoid this dealership at all cost. The worst place to purchase a car. Very little if any down payment goes towards the price of the car. They have some ridiculous fee labeled “paid to The worst place to purchase a car. Very little if any down payment goes towards the price of the car. They have some ridiculous fee labeled “paid to others”. Do not shop here. They are taking advantage of people during this difficult time. More