Honda On Grand - Service Center

The representative did not explain all the things “wrong” with my car. I looked at the sheet he put on the counter near me and noticed the word “fail” next to several systems that were checked on the car. T with my car. I looked at the sheet he put on the counter near me and noticed the word “fail” next to several systems that were checked on the car. Then, I had to ask him 1 trillion questions about what was being presented on the paper. He was horrible. More

They got my car done in great time as we only have one car. Very efficient. car. Very efficient. More

I went in to get an oil change and to get the tires check. They didn’t do anything to tired just question it if it was under warranty and didn’t even explain to what was the issue. At the end they just check. They didn’t do anything to tired just question it if it was under warranty and didn’t even explain to what was the issue. At the end they just gave me keys and nothing more. Poor experience More

Interactions with staff were pleasant. Kevin was open and honest about service charges. Total wait time for service on 11/10/23 was 3hrs. Seemed excessive. Kevin was open and honest about service charges. Total wait time for service on 11/10/23 was 3hrs. Seemed excessive. More

We were walk-ins and had an issue that needed prompt attention. Honda fixed the problem while we waited. The service tech gave us options and we chose the one that worked for us. No pressure so it was p attention. Honda fixed the problem while we waited. The service tech gave us options and we chose the one that worked for us. No pressure so it was pleasant to work with Brolin. More

It was a quick service . . in and out under an hour. waiting room was clean. . in and out under an hour. waiting room was clean. More

Mr. Taub was helpful. What bothered me, however, was the length of time the service took. If I had known at the beginning that I would have to spend 3.5 hours in the waiting room, I would have gone home and length of time the service took. If I had known at the beginning that I would have to spend 3.5 hours in the waiting room, I would have gone home and then come back. More

Clean, and the people were friendly. I had an unexpected major repair and so my frustrations are more with the cost than the facility or the people. I had an unexpected major repair and so my frustrations are more with the cost than the facility or the people. More

Went in for an oil change, did the job required, did their normal routine checks. Said the battery was not holding a reserve charge, battery only 4 months old, told me it needed replacing. I took it bac their normal routine checks. Said the battery was not holding a reserve charge, battery only 4 months old, told me it needed replacing. I took it back to where I purchased it they put a full range of test as I watched and it was determined that the battery was at 100% charge and all other perimeters were meet. I hope that this location’s machine was off and will be recalibrated, and that they didn’t try and sell me something I didn’t need. More

I called with the problem. They got me in right away and the service took less time. Then they told me. Very helpful and pleasant! They got me in right away and the service took less time. Then they told me. Very helpful and pleasant! More