Honda On Grand - Service Center

The people were courteous and helpful, and they did a good job I am definitely coming back again for other work to be done. good job I am definitely coming back again for other work to be done. More

They did diagnostic test and explained me everything clearly and give a quote. Waiting time was too long otherwise it was all good clearly and give a quote. Waiting time was too long otherwise it was all good More

Great staff. Easy to make an appointment. Fixed my tire pressure without me asking. Fast service. Easy to make an appointment. Fixed my tire pressure without me asking. Fast service. More

Honda on Grand did a great job to figure out and fix the problem with my sliding door on my Odyssey after 2 failed attempts at another Honda dealer. Definitely will be going here again! problem with my sliding door on my Odyssey after 2 failed attempts at another Honda dealer. Definitely will be going here again! More

I came in to have a general inspection performed and the staff was very helpful in reassuring me that my vehicle had a clean bill of health, and diagnosed the one problem I had. That also made a second key staff was very helpful in reassuring me that my vehicle had a clean bill of health, and diagnosed the one problem I had. That also made a second key for me and helped me order a replacement owners manual. Very happy with the whole experience. Thank you! More

Much better than McGrath Honda for service. After they had to redo the recall that was wired wrong After they had to redo the recall that was wired wrong More

I had the car in for a regular service. The service was performed quickly and I was on my way. Good Job! The service was performed quickly and I was on my way. Good Job! More

Communication was not great. I dropped off the car on Friday and was told to come back in a few hours. I did not receive a call all day on Friday. I called Saturday morning and w I dropped off the car on Friday and was told to come back in a few hours. I did not receive a call all day on Friday. I called Saturday morning and was told that the car wouldn’t even be looked at until Monday. What if I needed the car? Nothing was communicated. Come Monday I was told the windshield washer fluid reservoir is cracked and is leaking. I took it to another car technician and they said nothing is leaking. There aren’t any cracks and nothing is wrong with the car. Honda simply wanted $1000 to repair nothing. I have pictures showing zero damage. When I originally brought the car in to the Service Center in June, I reported the technical issues, however this was not documented so I had to pay double for Honda to diagnose the car. Additionally, since it was not documented, it shows me that the technical issues were never checked the first time. I am never coming back again. The only positive experience I had was my interaction with David B. More

Coffee is good, shuttle driver was full of good stories and the service staff are friendly and knowledgeable. and the service staff are friendly and knowledgeable. More

Couldn’t get a hold of anyone to make an appointment. My wife called at 8:30am and didn’t talk to anyone until 2pm. Was put on hold several times and was told James would call us back, he never did. Fin My wife called at 8:30am and didn’t talk to anyone until 2pm. Was put on hold several times and was told James would call us back, he never did. Finally took the van in at 3pm and told them we needed the van that night. Honda said no problem. Service shop closed at 6pm and they never called us. I had to get a sales manager to get our van for us. Repair was done but they never finished the paperwork and never called us. Very disappointing More