Honda On Grand - Service Center

Service staff is very professional and caring. Great customer service. Valet arrive is such a plus!!!!! Great customer service. Valet arrive is such a plus!!!!! More

Ivan was great getting our first year maintenance visit appointment handled, and he contacted us just less than an hour later that the vehicle was ready. appointment handled, and he contacted us just less than an hour later that the vehicle was ready. More

Always exceptional service with minimal waiting time. Work is done well without ever needing to come back. I have worked with David many times and he is always the best! Work is done well without ever needing to come back. I have worked with David many times and he is always the best! More

Ivan in the Service department was very professional and a great help to me during my car services. a great help to me during my car services. More

David is very Knowledgeable. Explains pretty much in details what needs to be done. I will go back to this dealer again Explains pretty much in details what needs to be done. I will go back to this dealer again More

Andres is Knowledgeable, friendly, Attentive overall a great service rep. I would return for service again. great service rep. I would return for service again. More

Great customer service and good customer support all around the shop good communication skills with the customer around the shop good communication skills with the customer More

Brolin is seriously amazing and he always provides excellent customer service. He’s truly the best and I appreciate him so much! He made me feel so taken care of. He’s a gem and I hope he’s treated as excellent customer service. He’s truly the best and I appreciate him so much! He made me feel so taken care of. He’s a gem and I hope he’s treated as such More

Not easy to work with. I made an appointment. When I got there to drop my car off I was asked who my service tech was. No one told me. I didn’t know I needed the name. Whe I made an appointment. When I got there to drop my car off I was asked who my service tech was. No one told me. I didn’t know I needed the name. When I got back to pick my car up, the tech I worked with told me I had to see David because he was my tech and he was nice enough to check me in because David was on lunch when I got there. I did get there 25 minutes early but I told them I was leaving my car so I didn’t think it would be a problem. I gave my coupons when I dropped my car off and the tech said they were fine. I didn’t get the discount so I asked David and he was reluctant and finally agreed to give me 20 off. I had a 10.00 off oil change and 15.00 off the transmission flush. I guess you can’t use 2 but the first tech didn’t tell me. I could have just had the transmission flushed and taken my car to my local mechanic for the oil change where it’s cheaper. David said 20 dollars off take it or leave it. He seemed aggravated when I told him I had an coupon. Additionally, the power was out at the dealership when I picked my car up. If I was informed I could have brought cash or a check. Instead I had to leave a copy of my credit card which I absolutely do not feel comfortable doing. I also did not receive my free car wash coupon which I guess doesn’t matter because I have no intention of returning for the car wash. I gave the dealership a 2 because they did perform the work. More

Top of the line service department, they go above and beyond to make sure the service you requested is done right recently had my car in for an oil and filter change when they did 10 point inspection the beyond to make sure the service you requested is done right recently had my car in for an oil and filter change when they did 10 point inspection they found a bad seal on the air conditioning unit and fixed it at no cost, that's what I call looking out for the customer. More