Honda On Grand

Jake Newberry was very patient going through all the features and answering our various questions. features and answering our various questions. More

Excellent work as always! Effectively and great at explaining what they are doing. I always bring my car here! Effectively and great at explaining what they are doing. I always bring my car here! More

These guys are awesome! New renovations, fast WiFi, the best coffee and they have a nice little parts boutique! Wow. I’ll always bring my car here for service New renovations, fast WiFi, the best coffee and they have a nice little parts boutique! Wow. I’ll always bring my car here for service More

Love the professionalism and honesty. My car was serviced, and coupons honored . I love this location My car was serviced, and coupons honored . I love this location More

Friendly and convenient service writer. In for an oil change which was done in a timely fashion. Waiting room has excellent free coffee, but the hot chocolate was out of order. In for an oil change which was done in a timely fashion. Waiting room has excellent free coffee, but the hot chocolate was out of order. More

First time purchasing a Honda vehicle. My salesman, Sam Day, was excellent and answered my questions throughly! Wished all car sales people were as professional and knowledgeable as Sam My salesman, Sam Day, was excellent and answered my questions throughly! Wished all car sales people were as professional and knowledgeable as Sam Day. Professional, courteous and patient! More

Excellent friendly knowledgeable Managers & staff. Sales person Luis is excellent. Not only know the odyssey complete information but help us how to set our new car. He spend some extra time for us. Sales person Luis is excellent. Not only know the odyssey complete information but help us how to set our new car. He spend some extra time for us. We highly recommend to work with Luis. More

Very prompt and attentive service. Will always bring my car for any service to Honda on Grand! Will always bring my car for any service to Honda on Grand! More

I am not satisfied with the last service at this Honda location. An oil change, tire rotation, and recall were supposed to take 4 hours. The actual service time was approximately an hour and a half, time location. An oil change, tire rotation, and recall were supposed to take 4 hours. The actual service time was approximately an hour and a half, time was measured according to the camera installed in the car. The mirrors installed from the recall are not suitable for driving. Everyone at the dealership knew that the new mirrors are not good and yet they were installed, which posed a great risk to road traffic. The fluids in the car were not checked during the oil change, the coolant was below the minimum on a cold engine at 6am the next day. The service was scheduled for Tuesday as it was supposed to take an extended period of time for recall replacements and oil chance. Once I arrived on Monday to pickup the lender car, it was decided by the dealership that they will be able to do everything that day instead. The visit was scheduled 10 days in advance and it turned out that the mechanic was not working on Tuesday and they forgot to tell me about it. The dealership did not fulfill their due diligence of service. Not only was each interaction at the dealership not satisfactory, I had to come back twice for additional fixes. This was a very dissatisfactory visit, I am very disappointed in the customer service I have received through this time. More

I thought Kevin C did a a good job and answered all my questions. I had a good experience. questions. I had a good experience. More