Honda On Grand

Awesome experience Sales Rep excellent...Compare to Awesome experience Sales Rep excellent... Compare to other dealers i was impressed by Honda On Grand the way they tackled.. Very appreciated Than Awesome experience Sales Rep excellent... Compare to other dealers i was impressed by Honda On Grand the way they tackled.. Very appreciated Thank you Syed More

I met with Michael McConville (175876) in the service department, on Tuesday, Sept. 15. I needed and oil change and tire rotation. Michael was very courteous, pleasant and knowledgable. He explain department, on Tuesday, Sept. 15. I needed and oil change and tire rotation. Michael was very courteous, pleasant and knowledgable. He explained everything clearly and slowly so I could understand, plus he had a great sense of humor. I've never had so much fun spending money!! Thank you Michael, Paul V. Tilton More

Always a great experience with quality service. After having leased seven Honda’s from this dealership over the years, there is no place else I would take my vehicles to for service. having leased seven Honda’s from this dealership over the years, there is no place else I would take my vehicles to for service. More

Such a great first time buyer experience at Honda on Grand! From Adrian S. our salesman to Mariusz the Financial Manager! I have nothing but positive things to say about this dealership - the process wa Grand! From Adrian S. our salesman to Mariusz the Financial Manager! I have nothing but positive things to say about this dealership - the process was painless, quick and most importantly no one was pushy and we didn’t feel pressured. Adrian was very informative and answered all of our questions with outstanding knowledge. Not to mention the great deal we got on our new Accord too! I will definitely be referring all of my friends/family here! More

Today's visit was like all of the rest. I received professional and personal service which benefited my automobile and myself. Dave is a beast. professional and personal service which benefited my automobile and myself. Dave is a beast. More

Experience was great, everyone from salse manager to sam the salseman were very helpful. They helped speed the processes and honored there word! I Definitely recommend Honda on Grand! the salseman were very helpful. They helped speed the processes and honored there word! I Definitely recommend Honda on Grand! More

Great experience with Fidel & Honda on Grand! Went in not knowing what to expect after my experience with several other Honda dealerships, and their unethical pricing tactics on pre-owned to get p Went in not knowing what to expect after my experience with several other Honda dealerships, and their unethical pricing tactics on pre-owned to get people in the door. Our salesman Fidel did a great job and got me a great deal on a certified Odyssey! My wife and I are very happy with my experience both with Fidel and this dealership overall. Looking forward to leasing a car for my son from them in the near future. I don't remember the guy in finance but he was also very polite and a pleasure to work with. More

Pathetic Purchase with caution. From my experience today, a manager lowered his mask as he verbally accosted me and my wife at the sales counter (inside). If Purchase with caution. From my experience today, a manager lowered his mask as he verbally accosted me and my wife at the sales counter (inside). If that’s how management is behaving in front of customers, how can you be sure they’re wearing masks and complying with COVID protocols when they’re by themselves inside the dealership? Or inside the enclosed vehicles you’re purchasing? I would not feel safe returning here during COVID. I recommend taking your business somewhere without this blatant disregard for customer safety. Now, here’s the full story of my experience: What happened: My wife and I recently purchased a used car. At the dealer, we inspected it and, and it was in perfect condition. The sales guy (Edgar) did a really nice job – and I’d highly recommend him (10 stars for his knowledge & effort). After we completed the paperwork and purchase, we were given a quick overview of the interior features and we drove off. When we got home, we discovered duct tape on the back of the car... covering scuffs and a shattered light. Shame on us for not walking around the back one final time before we drove off. Apparently, the vehicle was damaged between the time we test drove it and the time we left. Somehow, we were allowed to leave the dealership with a damaged car without being told. The immediate aftermath: I emailed the dealership and they promised to fix the damage (of course – they had no choice). BUT, they did not apologize or explain what happened to the vehicle (and they STILL have not). I spent ~$25K on this car, and I’m entitled to know what happened to it. I asked for management to call me with an explanation. I also left a negative review, in the meantime, which I’m entitled to do when my vehicle is damaged and given to me damaged to drive off the lot. Mistakes happen; I don’t blame the person who damaged the car. It’s the lack of directness & honesty after the mistake that frustrates me. I blame management for not dealing with this honestly and/or creating a culture where employees don’t operate by the principle of always being honest with the customer - even when it’s hard. Management reach out: Over the next 2 weeks, I did receive a voicemail from management – letting me know they would repair the car – but no apology or explanation of what happened; What type of accident was it in? I work a busy job and have been dealing with a series of major family events; I did not call them back immediately and planned to just deal with this in person when I returned to the dealer to have the vehicle repaired. The repair visit: I’m in shock at how my wife & I were treated today. I went to the sales desk; there were two managers. I told the first manager who I was – and that I was trying to get my car repaired. He was polite and told me they were ready to do the repair. I was happy to hear that, but then all of the sudden, the other manager jumped in – and, no exaggeration – lost his mind. He quickly stood up, to make himself more physically imposing, leaned toward us and lowered his mask so that it hung from his chin. And then he went on the attack: He screamed at me for not coming to the dealership sooner to get the car fixed (…what?!) and he screamed at me for not returning his call from earlier in the week (…again, what?!...I’m standing in front of you right now to get this fixed). He screamed at me – totally unhinged – and asked me to apologize for my bad review (…seriously?). All the while, with his mask down. I tried to get in a few words to get an explanation for what happened to damage my car, but I could barely get in a word as he continued his unhinged rant. I’m speechless. I took my car to the dealership today to get repaired, before I drive to WV to spread my father’s ashes, and I got screamed at (maskless) by a dealership who damaged my car and has STILL not apologized for it or explained to me what caused the damage. They did complete the repair today, but did not even have the courtesy to remove the duct tape residue from the glass. Pathetic. More

My sales person Danny did a superb job if I could I would rate him six stars everything was seamless from start to finish on my lease it was a wonderful buying experience thank you Danny rate him six stars everything was seamless from start to finish on my lease it was a wonderful buying experience thank you Danny More

Peter is an excellent salesman! Peter was very helpful and very friendly from the time I walked in until the time I left. I had a wonderful experience and can’t wait to come back again. 👍 ⭐️ ⭐️ ⭐️ ⭐️⭐️ and very friendly from the time I walked in until the time I left. I had a wonderful experience and can’t wait to come back again. 👍 ⭐️ ⭐️ ⭐️ ⭐️⭐️ More