Honda On Grand

Courteous, knowledgeable, non-pressure salesmen, Luis and Kyle. Edgar made the transaction go smooth. A pleasant experience . Kyle. Edgar made the transaction go smooth. A pleasant experience . More

Great car buying experience. Sam Day walked me through every step, answered all my questions, and taught me lots about my new car. It is scary to reserve a car without a set deli Sam Day walked me through every step, answered all my questions, and taught me lots about my new car. It is scary to reserve a car without a set delivery date, but the team at Honda on Grand made it successful and worth the wait. In addition, the finance guy was great, helped me get a great rate, and kindly accepted that I did not want to buy additional add ons. I highly recommend this dealership and Sam Day. More

I waited 3 hours for an oil change that I had an appointment for. No one updated me on anything that was going on with my car. I don’t understand why I made an appointment if I was going to wait 3 H appointment for. No one updated me on anything that was going on with my car. I don’t understand why I made an appointment if I was going to wait 3 HOURS FOR AN OIL CHANGE???? More

Desk guy,s are Rude they try to get out me they ares behavior worse. behavior worse. More

I had a good experience at the Honda dealership. But I wish they did have a car wash. But I wish they did have a car wash. More

Marcel was amazing. Great to work with. Very knowledgeable and you could tell that he cared. Great to work with. Very knowledgeable and you could tell that he cared. More

James B. Was awesome and informed me of my options recommendations and status updates during the service. The work was actually done about 25% faster than est Was awesome and informed me of my options recommendations and status updates during the service. The work was actually done about 25% faster than estimated. Great service I will keep coming back. Thank you Honda team More

I made an appointment via the website, which asked if I would be using the shuttle, waiting at the service station, or if I had a ride. I indicated that I would be waiting. When I arrived I was told that I would be using the shuttle, waiting at the service station, or if I had a ride. I indicated that I would be waiting. When I arrived I was told that I needed multiple services and it would take 2 hours. I did not have 2 hours to wait, so I asked if a simple oil change would be quicker and I would come back for the other services when i had more time or a ride. They said yes, it should be an hour-hour and a half. Which was still too long, but I hoped it would only be about an hour. Well, just the oil change took 2 hours and 10 mins. I recently purchased this car form Honda on Grand and would prefer to have all maintenance done at their service station while under warranty, but this makes it very difficult to rationalize a $90 oil change that sucks up over two hours of one's time. Additionally, I used to go to the Honda service station in Chicago and they always washed the car, whether it was an oil change or engine rebuild, and that was a nice perk. More

Was told up front they were running behind schedule. Understood and thanks for being up front. Keep up the good work. Understood and thanks for being up front. Keep up the good work. More

Good communications, good service. I would go back to them for all my Honda automotive needs. I would go back to them for all my Honda automotive needs. More