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Honda Of Middleburg Heights - Service Center

Middleburg Heights, OH

4.8
144 Reviews
Call Service Center (440) 243-5577

144 Reviews of Honda Of Middleburg Heights - Service Center

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August 16, 2024

Service tech was very helpful and listened to my concerns. Only thing is I noticed today was that I requested PSI on tires be set at 31 and when I reviewed the multi inspection report today it sa More

by JoyceZorko
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Richmond Service Advisor
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August 14, 2024

Treated very nice Professional my service rep David is always great and they were quick More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep david
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Aug 14, 2024 -

Honda Of Middleburg Heights responded

Thank you for reviewing Honda of Middleburg Heights! It was so kind of you to share your experience, Doug.

August 09, 2024

I took my 2020 Honda Passport for schedule maintenance. Everything was done right and on time. This car was purchased at this dealership and it is always serviced there. More

by Enrique Cotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Honda Of Middleburg Heights responded

Enrique, we're delighted to hear that your maintenance visit went smoothly at Honda of Middleburg Heights. Thanks for trusting us with your 2020 Honda Passport!

August 08, 2024

Solved my fob/car programming problems. Bradley was friendly and helpful,. Went above and beyond to keep me informed and explain issues. More

by Caspringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Perrea
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Aug 09, 2024 -

Honda Of Middleburg Heights responded

We're delighted to hear that Bradley provided exceptional service and resolved your programming issues at Honda of Middleburg Heights. Thanks for sharing your experience!

July 30, 2024

Everyone is always nice and polite and explain everything and go over everything really well. More

by sherrileetroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Honda Of Middleburg Heights responded

Sherri, thanks so much for the 5-star review of Honda of Middleburg Heights!

July 18, 2024

They took care of a very important need on the spot. I did not have to wait until 7/22 as originally scheduled. More

by daviddarlagray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Honda Of Middleburg Heights responded

David, we're glad to hear that our team at Honda of Middleburg Heights could promptly address your needs. Thanks for sharing!

June 14, 2024

very courteous and very organized. My appointment was at 10 - they took my car to the service area immediately. I was offered coffee or tea and pastries. My car was finished at 11. v More

by utot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Honda Of Middleburg Heights responded

Thank you for sharing your experience! We're glad to hear that our team at Honda of Middleburg Heights provided timely and courteous service. We appreciate your support and look forward to serving you again!

June 09, 2024

My husband Waited an hour and a half for his oil change because someone messed up which car was next and then you sent me a picture and report on someone else’s car claiming it was my car. What if he fiasc More

by charlottejanekoch
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Haag
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Honda Of Middleburg Heights responded

Charlotte, I apologize for the mix-up and long wait your husband experienced. This is not the level of service we aim to provide, and I'd like to make things right. Please reach out so we can address this directly. Thank you, Brad Haag - Service Manager

Jun 10, 2024 -

charlottejanekoch responded

Truly the wait was one thing but the fact that you sent me a report on the car you took ahead of mine was the icing on the cake...it was then when you called my husband and argued that it was our car and our car had not even been worked on. When you make an appointment you expect that there might be a slight delay....no task can be completed on time every lsingle day with every car, but you don't expect and hour delay and then someone telling you the car they just worked on is your car when it clearly wasn't! must have been a tangled mix up ! I understand we are all human and we do make mistakes! At that point someone might have said "sorry you have to extend the wait? are you able to do that or should we reschedule? would a loaner help you could go get lunch? I'm not sure you can make that up my husband's lost time hanging around the repair center! He actually wanted to look at used or new civics and that is no longer possible at the repair center

Jun 10, 2024 -

charlottejanekoch responded

Please read the above response, Thank you for at least acknowledging the mistake

June 08, 2024

Very friendly staff. Comfortable waiting area. Good information provided. Nice new service center. Adequate waiting time More

by Getncoffee6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Haag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Honda Of Middleburg Heights responded

Thank you for the positive feedback! We're glad to hear that our friendly staff and comfortable waiting area made your visit pleasant at Honda of Middleburg Heights. We appreciate your support!

May 11, 2024

Was greeted at my car when I pulled in. This was a new service building and I was not sure where to go. Reviewed the work order and sat down to wait for my car to be done. All went well. More

by DAFM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathalia
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Jun 10, 2024 -

Honda Of Middleburg Heights responded

We're glad to know that you had a smooth experience at our new service building here at Honda of Middleburg Heights. We appreciate your feedback on the survey, we'll look into it and make necessary improvements. Thanks for taking time out to review us!

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