Honda Of Middleburg Heights - Service Center

Service department is horrible and doesn't care about their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into a second day so they could order parts, became a third day when they allegedly got the wrong parts, became a fourth day when the parts didn't arrive. During this whole process, they never called to tell us about the delay, we had to call and ask if the vehicle was done. Several times our calls were transferred to voice mail without a live person to answer the simple question if the car was complete or not. Last time this happened we rated their service lousy when Honda called. Immediatly, they called our house and harrassed us about complaining to Honda. This time we tried to talk to a manager, but both the service manager and general manager decided to take the day off. I hope I'm home when Honda calls this time... More

Brought my 2007 Honda Odyssey to Sunnyside Honda for service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was ne service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was nearing the overhead garage door in the back, the latter started going down rapidly. My Service Adviser, Ralph Harding, screamed: "Go forward!!! Go forward!!!" The valet parking attendant switched the gear & took the vehicle forward barely avoiding the overhead garage door by a foot. Then, he took my vehicle to the Service Area. About 10 minutes later, my Service Adviser, Ralph Harding, came to me with a prior damage sheet with several tick marks on it. "Ok," he said, "here we have some minor scratches & here - a very minor dent on the Front Bumper." "How minor," asked I. "Oh, very minor," the Service Adviser responded. About 2 (two) hours later, the vehicle was ready. I paid them for service & walked out of the Service Garage. My vehicle was parked next to it. I looked at the Front Bumper & discovered a HUGE dent on the right-hand side thereof. I got back to the Service Adviser & pointed out the damage caused to my vehicle during service. The Service Adviser denied everything. Said the damage was there when I brought the vehicle to them. Immediately, I called both GEICO & the police. A Middleburg Heights police officer arrived & examined the vehicle. Since Sunnyside Honda did not have any security cameras inside & the ones outside, according to him, were all fake there was no way of proving what happened & whose fault it was. An Assistant Service Manager came to me with a very old prior damage sheet from the year 2012 & showed me a tick mark on it saying there was a dent on my front bumper about a year ago, which was a lie. GEICO took detailed pictures of my vehicle 2 (two) weeks prior to this incident & their picture PROVE that there was NO dent on my Front Bumper whatsoever. Besides, the new tick mark was made BY A DIFFERENT HAND & with a DIFFERENT PEN. They DOCTORED it. I took my vehicle to a GEICO adjuster the following day & the damage was repaired. I ended up paying my $500.00 deductible. Now the GEICO Recovery Department is going after these DISHONEST people, in an attempt of recover compensation for the damage they caused. FROM NOW ON, I WILL STAY AWAY FROM SUNNYSIDE HONDA!!! More

If there's a problem with anything at this dealership, you're probably talking to a "new guy". See Steve. He talks sense, can make a decision and will certainly treat a customer fairly. xxxxxxto Sunnysid you're probably talking to a "new guy". See Steve. He talks sense, can make a decision and will certainly treat a customer fairly. xxxxxxto Sunnyside for this guy! More

Had 30K service performed on car, tires were rotated, left rear tire loose. Called service manage, owner, and general manager - left calls and emails - no reply - customer for over 2 years. NO CUSTOMER left rear tire loose. Called service manage, owner, and general manager - left calls and emails - no reply - customer for over 2 years. NO CUSTOMER SERVICE More

bought the car with 16K miles 7 months ago, at 19K the rear rotors and brakes already need completely replaced but the front are perfect, want me to pay $390+tax just for rear repairs!?!? rear rotors and brakes already need completely replaced but the front are perfect, want me to pay $390+tax just for rear repairs!?!? More

Ok, I had my 2006 Honda Civic was throwing a CEL code P2185, P2183, P0111. I searched on line and found it was a common problem. Honda even issued a TSB for it, I take it to the dealer and tell them what P2185, P2183, P0111. I searched on line and found it was a common problem. Honda even issued a TSB for it, I take it to the dealer and tell them what is wrong and what I wanted replaced the ECT 2 on bottom of the radiator, I even pulled the plug and looked at it before taking it in and knew a pin corroded and broke causing the problem. Before they performed the work they told me they would have to charged me 109 to dignosis it when I told them what was wrong. He eventually said he would work with me on it if it turned out to be what I said. Turned out the problem was exactly as I described. When I went to pay there was still the 109 charge and I said you said you would work with me. He said that I built the discount into the price I charged you. I doubt it very shaddy in my opinion. He said I was luckiy they didnt have to replace whole harness back to the fire wall and charge 1500 for it. When I got home I look at the plug and it wasn't corroded but they chopped it off anyway. They told me the $347 fix was a temp fix and that it wasn't guarnteed. I will not be taking my 2 Honda's for service there ever again. Beware of this service department. Almost $350 to replace a $37 sensor in my opinion is a rip off. More