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Honda Of Middleburg Heights - Service Center
Middleburg Heights, OH
144 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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144 Reviews of Honda Of Middleburg Heights - Service Center
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February 01, 2018
Very Helpful, great service.. I have got my vehicle service'd here and Thanks to john Adams I did not need to wait and service was great. I recommend this place for sure. I have got my vehicle service'd here and Thanks to john Adams I did not need to wait and service was great. I recommend this place for sure. More
by Rohit kumar
Employees Worked With
John Adams
January 29, 2018
Honda CRV service I have had my 2013 Honda CRV into this dealership for multiple services. They are always friendly and professional. I recommend this dealership especi I have had my 2013 Honda CRV into this dealership for multiple services. They are always friendly and professional. I recommend this dealership especially for those who are working professionals like myself. They will typically get your vehicle back to you very promptly, or offer a new rental vehicle. They also have a very comfortable waiting area including free coffee, bottled water, and popcorn. I highly recommend this dealership. More
by Superman227
Employees Worked With
Brian Groza Jović, John Adams
January 05, 2018
Great service I have bought 3 vehicles from Sunnyside and always bring them here for service. The folks are friendly, professional and helpful without being pushy. I have bought 3 vehicles from Sunnyside and always bring them here for service. The folks are friendly, professional and helpful without being pushy. When bringing my car in for service it is always ready in the timeframe given to me. The waiting area is clean and well stocked with a choice of free beverages. More
by Carly
Employees Worked With
Brian Groza
January 04, 2018
Never Disappointed I am on my third Honda and have never been disappointed at this dealership. Whether I am choosing a car or there for maintenance I have always felt co I am on my third Honda and have never been disappointed at this dealership. Whether I am choosing a car or there for maintenance I have always felt confident and pleased with all aspects. More
by Ginny2016
Employees Worked With
I think it was John but honestly I have also worked in service with Laura and Brian., John Adams
November 21, 2017
quick, good quality service experience I was able to bring my car in quickly, my car was fixed quickly, and they allowed me to bring my dog. The staff was so nice and helpful! It was truly I was able to bring my car in quickly, my car was fixed quickly, and they allowed me to bring my dog. The staff was so nice and helpful! It was truly a painless and easy visit! More
by Neetha K Zwick DDS
November 10, 2017
went in for routine service everything was explained to me and the work was done in a timely manner! the service department was very friendly and helpful. great job everyone! everything was explained to me and the work was done in a timely manner! the service department was very friendly and helpful. great job everyone! More
by donna r.
Employees Worked With
Brian Groza Jović
October 27, 2017
friendly/ helpful Were helpful in getting me in early, provided transportation to work and back and friendly. Exceeded my expectation. I love my Honda Civic. I have rec Were helpful in getting me in early, provided transportation to work and back and friendly. Exceeded my expectation. I love my Honda Civic. I have recommended Honda Sunnyside to my family and friends and will continue to do so. More
by debbie
Employees Worked With
Dennis picked me up. excellent service, Brian Groza Jović, John Adams
October 22, 2017
Very friendly customer service! Clean waiting area,and good refreshments. Very friendly customer service. The definition explain what is the problem for me to understand what the no Clean waiting area,and good refreshments. Very friendly customer service. The definition explain what is the problem for me to understand what the noise come from and what need to be fixed at reasonable price. More
by Viorel Oancea
Employees Worked With
Laura Flick
August 30, 2013
Service department is horrible and doesn't care about their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into a second day so they could order parts, became a third day when they allegedly got the wrong parts, became a fourth day when the parts didn't arrive. During this whole process, they never called to tell us about the delay, we had to call and ask if the vehicle was done. Several times our calls were transferred to voice mail without a live person to answer the simple question if the car was complete or not. Last time this happened we rated their service lousy when Honda called. Immediatly, they called our house and harrassed us about complaining to Honda. This time we tried to talk to a manager, but both the service manager and general manager decided to take the day off. I hope I'm home when Honda calls this time... More
by gsmcdonald
Employees Worked With
service department
March 12, 2013
Brought my 2007 Honda Odyssey to Sunnyside Honda for service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was ne service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage. A valet parking attendant got inside & started backing up. As he was nearing the overhead garage door in the back, the latter started going down rapidly. My Service Adviser, Ralph Harding, screamed: "Go forward!!! Go forward!!!" The valet parking attendant switched the gear & took the vehicle forward barely avoiding the overhead garage door by a foot. Then, he took my vehicle to the Service Area. About 10 minutes later, my Service Adviser, Ralph Harding, came to me with a prior damage sheet with several tick marks on it. "Ok," he said, "here we have some minor scratches & here - a very minor dent on the Front Bumper." "How minor," asked I. "Oh, very minor," the Service Adviser responded. About 2 (two) hours later, the vehicle was ready. I paid them for service & walked out of the Service Garage. My vehicle was parked next to it. I looked at the Front Bumper & discovered a HUGE dent on the right-hand side thereof. I got back to the Service Adviser & pointed out the damage caused to my vehicle during service. The Service Adviser denied everything. Said the damage was there when I brought the vehicle to them. Immediately, I called both GEICO & the police. A Middleburg Heights police officer arrived & examined the vehicle. Since Sunnyside Honda did not have any security cameras inside & the ones outside, according to him, were all fake there was no way of proving what happened & whose fault it was. An Assistant Service Manager came to me with a very old prior damage sheet from the year 2012 & showed me a tick mark on it saying there was a dent on my front bumper about a year ago, which was a lie. GEICO took detailed pictures of my vehicle 2 (two) weeks prior to this incident & their picture PROVE that there was NO dent on my Front Bumper whatsoever. Besides, the new tick mark was made BY A DIFFERENT HAND & with a DIFFERENT PEN. They DOCTORED it. I took my vehicle to a GEICO adjuster the following day & the damage was repaired. I ended up paying my $500.00 deductible. Now the GEICO Recovery Department is going after these DISHONEST people, in an attempt of recover compensation for the damage they caused. FROM NOW ON, I WILL STAY AWAY FROM SUNNYSIDE HONDA!!! More
by Nrsimha42
Employees Worked With
Ralph Harding
