Honda Of Middleburg Heights

She is the best Sales Person in the Auto Industry Marla from Sunnyside has sold me a total of 7 Hondas, I own a business and have bought many company cars from Marla. Besides the 7 company cars she Marla from Sunnyside has sold me a total of 7 Hondas, I own a business and have bought many company cars from Marla. Besides the 7 company cars she helped each of my daughters purchase their very First Car after college graduation, took them through financing and all. Today she sold me my very first Honda for personal use. Honda SRV. She is great in helping me get the job done and follow-up. She handles all the paper work extremely expediently. I don' know what we would do without Marla More

A Tale of Two Salesman My experience with Tim King at SunnySide Honda started very well. He responded to my online inquiry promptly, and continued to do so to each of my em My experience with Tim King at SunnySide Honda started very well. He responded to my online inquiry promptly, and continued to do so to each of my email inquiries. I was very pleased when he made an offer on a 2015 CR-V that was significantly below MRSP and defined as “exceptional” on True Car. I had every expectation of buying my CR-V from Tim and Sunnyside Honda. However, my experience with Tim at the dealership was very different. First, when we began to talk numbers, he told me that the figure quoted to me in his email was the best he could do. I reminded him that the email also indicated that he would reduce the offer an additional $150 if I came in that weekend. Tim feigned ignorance of having made that representation until I presented him a copy of it (he took it from me and never returned it). The subsequent written term sheet that he presented did not include the $150 reduction. But what really frosted me though was the “negotiation” regarding my trade in. Having done my research from several on-line sources, I knew that even if my trade was classified as “rough,” it had a value in excess of $2,000. At worst, I had already received a guaranteed certificate from AutoTrader of $1700 (sight unseen, without inspection). And yet Tim told me the best he could do was $750 because the car had 120,000 miles, and the air conditioner needed repair. I presented Tim with NADA, Blue and Black book evaluations, as well as listings showing vehicles with higher mileage were being listed for sale between $5-$10K. Tim then tried to explain that because he had given me such a good offer on the car he was trying to sell, he had to give me a lower number on my trade. To compound the situation, Tim then pulled up a True Car report to try to show me how fantastic his offer on the CR-V had been. His number was exceptional and I acknowledged it. But then he lied and told me that the True Car numbers don’t include the destination charge so it was like I was getting another $880 from him. It wasn’t true true and I knew it. I showed him that the destination charge was on the report that I had brought. Tim responded that it was obvious I had done my homework. He then increased the offer on my trade to $1,000. I asked for my keys and left. Later that day, another dealer matched Tim’s price and doubled the value on the trade. More

Fantastic customer service Went to Sunnyside Honda yesterday. Had a great experience. My sales person, Alicia Andjelkovic was fantastic. Shelle, the finance person was awesome a Went to Sunnyside Honda yesterday. Had a great experience. My sales person, Alicia Andjelkovic was fantastic. Shelle, the finance person was awesome as well. I love my new car! More

Great Experience! Friendly, Honest, Knowlegeable.... Vida B. Our sales experience with Vida Brown was excellent!! He was honest, professional, and fair. He was just a nice guy and never felt like a typical sales Our sales experience with Vida Brown was excellent!! He was honest, professional, and fair. He was just a nice guy and never felt like a typical salesman. The whole staff was really nice and never felt pushy! Love my new Civic! More

Great Customer Service We were shopping for a new Honda Civic EX or EXL. Marla Franklin was very helpful in providing prices for both models as well as providing customizin We were shopping for a new Honda Civic EX or EXL. Marla Franklin was very helpful in providing prices for both models as well as providing customizing options. We highly recommend this dealership and Marla. More

Best customer service! My fiancé and I leased our second Accord with Sunnyside Honda. Both times our sales person was Marla Franklin. She's the reason we came back a second My fiancé and I leased our second Accord with Sunnyside Honda. Both times our sales person was Marla Franklin. She's the reason we came back a second time (since we moved an extra 45 minutes away). Her knowledge, quickness, friendliness are just some of the qualities that make Sunnyside Honda so great. More

Awesome Salesman !!!! Tony is my favorite car salesman. I am old enough to have made many automobile purchases and he was the most sincere and non-pushy of any i have ever Tony is my favorite car salesman. I am old enough to have made many automobile purchases and he was the most sincere and non-pushy of any i have ever worked with. He addressed my issue of comfort and support for my back injuries and went out of his way to be certain i was comfortable without being solely concerned for the numbers of cars he could sell in one day. I admire his honesty, curteousy and respect. More

Marla Franklin I purchased a vehicle from this dealership, and Marla Franklin made it a pleasurable experience. Her knowlege and friendliness made this car buying p I purchased a vehicle from this dealership, and Marla Franklin made it a pleasurable experience. Her knowlege and friendliness made this car buying process a pleasure. I would return again and ask for Marla again in a heartbeat. She was wonderful. More

Great place to do business This was a very easy experience. I purchased a Honda CRV from Marla Franklin in the Internet Dept. I would highly recommend this dealership. Extrem This was a very easy experience. I purchased a Honda CRV from Marla Franklin in the Internet Dept. I would highly recommend this dealership. Extremely satisfied. More

Marla Franklin *thumbs up* Worked with me to find the best deal. Really cared about finding something within budget that also was safe and a good value. 10 out of 10. Worked with me to find the best deal. Really cared about finding something within budget that also was safe and a good value. 10 out of 10. More