Honda Of Bay County

Lies, lies, and more lies. The story of my horrific experience with this dealership is so long and detailed you wouldn't want to hang around to read. So, I am going to sum up my "haggle free, hassle fr experience with this dealership is so long and detailed you wouldn't want to hang around to read. So, I am going to sum up my "haggle free, hassle free" experience. I received a price quote through USAA Car Buying program for $0 over invoice. The dealership did not have what I wanted in stock and said they would look around. They dragged their feet, I looked around and found what I wanted at another dealer. Jason told me he would try and find a swap. After several days of no answers, I went to the dealership and asked what progress we had made. Jason said he found the car I wanted in Carolina and I'd have to pay a locating service fee and pay the time it took for someone to go get the vehicle. Told me that the additional parts on the car were being giving to me at invoice, but would never show me the invoice or proof that it was being given to me at cost. The following are listed lies and deceptions I was told 1) Lie: "We had to get the car from a dealer I occasionally trade with in Carolina," Truth: It was the car I had located and told him about- in Georgia. 2) deception: When I went back to the finance guy to pay for the car etc. there was an unexplainable additional $500 tacked on to the price I had agreed upon. When I pointed it out, Lorenzo (finance guy) told me it was the price of the items i added on plus some tax for installation charges. Then he told me he had accidentally keyed in an additional charge for key replacement. I told him my addl warranty charges were listed out further down on the price sheet. Then he said it was the delivery fee, and I told him that that was included in my original quote. Truth: They had tried to slip in an additional $500 to the price and see if I caught it. 3) Lie: When explaining warranty options Lorenzo stated the warranty was limited "3 years 36000 miles". I asked, "isn't the powertrain also under warranty for 5 years?", and he said "no it is not." Truth: Reading the warranty paperwork in the Pilot-- the powertrain is covered for 5 years. There were several other issues, but these are the big ones I wanted to point out- which are enough for me to never recommend this dealership to anyone- even my worst enemy. More

I can truly say that, since this was my first experience buying a Honda, I wish I had bought a Honda before! From the dealership's management to the salesman who totally SOLD me on my car, I have never fel buying a Honda, I wish I had bought a Honda before! From the dealership's management to the salesman who totally SOLD me on my car, I have never felt more at ease making a car purchase. THAT says a lot. Matt, my salesman, was professional, pleasant and knowledgeable. He was a breath of fresh air when it comes to your typical "car salesman". I understand the dealership, HONDA OF PANAMA CITY, is building a new and better location. I can't wait to see the new site. More

Traveled 150 miles to look at car that I made a preliminary offer for over the phone. which they wanted a $500 nonrefundable deposit for before I even saw the car, which I refused to pay. The car w preliminary offer for over the phone. which they wanted a $500 nonrefundable deposit for before I even saw the car, which I refused to pay. The car was supposed to be a 'mint' condition Certified Pre-Owned car, but what we saw when we arrived was the exact opposite. Seals were dry-rotted and coming off in numerous places; every surface of the paint was destroyed (some were touched up very poorly); the dealer hadn't even cleaned the interior; pieces of the interior were broken and significantly scratched and gashed; and there were cigarette burns to top it off. We looked at another CPO of the same model before before leaving and it was the same story, but not to the same extent. However, that vehicle hadn't been cleaned either. There were crusty stains on the center console that I easily was able to rake off with my finger. After expressing my discontent to the sales manager with the quality of product he was selling, the guy maybe looked away from his computer once and was quite arrogant in his tone of voice. I informed them that despite the original offer, to get my business, the car would have to get some serious work done, or they could come down off the original agreed on price, they basically weren't willing to do either... The salesman I dealt with was nice and considerate, but that's the only thing remotely nice I can say about this dealership. I will NEVER set foot on a Honda dealer again after this. For Honda to have a dealership like this and let them conduct this time of business practice is not worthy of my hard-earned dollars. More

Long story short, ruined the paint job on my new 2011 CC 1 day after purchse when they detailed it, said they would fix it, tried and didn't, refused to let me take it somewhere else and said it wouldn't be 1 day after purchse when they detailed it, said they would fix it, tried and didn't, refused to let me take it somewhere else and said it wouldn't be covered under warranty, kept the car for a week to fix it and didn't, then they lied to VW corporate claiming they never did the work, refused to fix it, I paid out of pocket to fix the detail job then traded the car, during the trade to value the car the new dealer called Honda of PC for a estimate of what the car is worth, Honda of PC told the dealer I received a significant discount on the car because I bought the car with paint issues...lie! Lies Misleadings and Half Truths that is Honda of Panama. More

I have bought three vehicles from this dealership; an Accord, Odyssey and Pilot. All three have been great experiences and I would not hesitate to buy another vehicle from them. The salesperson was kno Accord, Odyssey and Pilot. All three have been great experiences and I would not hesitate to buy another vehicle from them. The salesperson was knowledgeable and curteous. Jason gave me fair prices and I was happy. I love their oil changes for life program, so that is never a worry or expense. More

Long story short. Took in my 2001 VW Passatt GLX wagon to repair a small oil leak. Over 700 dollars later the leak was much worse. Returned the car and was quoted over 2000 dollars for further repair. When I repair a small oil leak. Over 700 dollars later the leak was much worse. Returned the car and was quoted over 2000 dollars for further repair. When I declined this offer the quote was verbally changed to 1500 dollars. Honest and ethical, I think not. More

I went to this dealership because I expected integrity. When I did have a problem the dealership listened to my concerns and reacted to my concerns in that I was able to consummate the deal and feel satisf When I did have a problem the dealership listened to my concerns and reacted to my concerns in that I was able to consummate the deal and feel satisfied with the results. Sales associates were very helpful. More

I bought a VW Jetta Sportwagon from a dealership in Tallahassee, Fl Capitol Euro Cars. But I live in Panama city, Florida. I accidentially put some gas in my diesel car and ran it for 9 miles. I ha Tallahassee, Fl Capitol Euro Cars. But I live in Panama city, Florida. I accidentially put some gas in my diesel car and ran it for 9 miles. I had it towed to the dealer in PC, Honda VW of Panama City. They immediately cranked it up and drove it in the shop. They told me it would cost $9,200.00 to fix. I was in shock. I had it picked up and towed to Tallahassee,Fl. to Capitol Euro Cars, Inc. They told me it would cost $500 to fix. They drained the fuel out of the tank and lines, cleaned injectors, replaced fuel filter, changed the oil, rotated the tires and washed and vacuumed the car. They explained all work done and took me for a spin in it after it was fixed. The bill was $427.00. It runs better than it did before. Oh, and they redid the upgrade software codes to make sure they were done right at the dealer in PC. To say it delicately, I'm P.O'd at the dealer in PC who must have thought I was an idiot just because I accidentally put gas in my diesel car. To say I'll never recommend them is an understatement. Do yourself a favor if you live in the PC area, do your homework before dealing with any dealership. There are good one's out there but not all. I can tell you from first hand experience I'll always go that extra 125 miles to have my car worked on and buy my next car if I need one. This VW Jetta diesel is one great car. It gets 30+ miles in town and 40+ on the road. It is fast for a 4 cyl and a joy to drive. It should last a long, long time. More

Purchased a new Honda Fit (Basic, Automatic) in late July during a huge Honda "Clearance" campaign offering 2.9% financing and $300 over invoice final cost. I paid full sticker price minus the nearly worthle during a huge Honda "Clearance" campaign offering 2.9% financing and $300 over invoice final cost. I paid full sticker price minus the nearly worthless trade-in (I was given $1,500 more than Blue Book value.) I had done my homework and knew what I wanted and expected to spend. But, I also know that I was not capable of figuring out the shenanigan's which are so well know. I just kept hoping to see those final figures come near what I was told I'd have to spend. Spent way more than I was led to believe I would and was repeatedly told that it was a great deal. Basically ended up paying just over invoice for a car with too much aftermarket stuff and not the color I wanted. So, I won't say, "Don't go!", but I will warn others that this dealship plays all the usual games. If you're not on top of the buying process or don't like to deal with the financial double talk then be careful. Do NOT believe what you are told. Get it in writing, everything! Be sure to multiply that "monthy cost" by the number of months you'll pay! Make sure it's close to what you thought you'd be paying for the car! Here are a few examples from my experience at this dealership: 1. I was on my way to another dealer to get the color car I wanted, but was told that it was no longer available, which was a complete fabrication. 2. I was told what my loan rate would be (the reason I stopped at this dealership.) But, the bank said that rate was changed the day BEFORE I signed my paperwork! 3. Aftermarket costs were added to my contract without explanation. When asked, they weren't even sure what it was for! Check every figure on your contract and make sure you keep all written notes during the process, including theirs. 4. My monthy payment changed from one manager to the next with the explanation being: "He must have been wrong!" 5. And lastly, I sat for hours waiting! I hope someone was having lunch, because I sure wasn't! They asked me not to give them any bad ratings unless I spoke with them first. So, I went back to tell them how I felt. Good car, so-so deal, and lousy experience. They spent another hour covering all their tracks by blaming everyone else (the other car dealer, the bank, etc.) including me for signing the paperwork anyway. Quoting manager Chris: "I'm sitting here looking at your signature!" Yes, I signed, but no I wasn't happy with the process, got it? Just letting you know. And also from that manager: "You just don't believe anything I say!" Yep, that's what happens when you're caught in a lie. Don't trust 'em to be totally honest. They are going to say whatever it takes to sell you their car in spite of their claims to care about you're satisfaction. I'm good to go with my new car. Not thrilled with the deal, but okay. Even so, I would not give this dealership a good rating in spite of their continual claim that nearly all of their customers are 100% satisfied. I just don't like being treated the fool, even if I am one! You want a GOOD rating, treat people the way you'd like to be treated, with honesty and integrity. More