Honda Of Bay County

The worst experience!!! On New Year's Day I went to the dealership looking at the Chevrolet Traverse they had for sale. My 1st sales person, Matt Tomasello was HORRIBLE. He was Rude, very unprofessional, a dealership looking at the Chevrolet Traverse they had for sale. My 1st sales person, Matt Tomasello was HORRIBLE. He was Rude, very unprofessional, and not willing to try and help in anyway possible. The vehicle was listed for $13,999, after only quoting me 1/2 of what my trade in was worth, and refusing to come down on the sale price my finance amount would have been over $20,000. We walked out. On 1/8/22, I called the dealership and asked them for buyer's order without a trade or money down. I was emailed the wrong order. I called again, and finally got the correct order form Kyle (Used car sales manager) On 1/10/22, after the bank let me know I was approved and I could go pick up the check, I called Honda and spoke with a sales person (I don't remember his name.) He said just come in and they'd have it ready for me. I then emailed Kyle to advised him I was approved and would be coming by when I got off work to complete the paperwork and pick up the vehicle. When I arrived at Honda about 5:30pm, Kyle acted like he didn't know anything about me buying that vehicle or even trying to purchase it. I told him that I had emailed him, and asked him how long everything would take. He said I would be there for at least an hour for paperwork and then it still had to be detailed. I inquired about putting gas in it, and he said they only do full tanks of gas with NEW cars, but if it's in E, they'd out a little bit in it. I was then asked about my sales person, after advising him I did not want to deal with Matt, I worked with Mark. He is 1 of 2 people at that place that I have anything positive to say about. He was amazing, and done everything he could to try and turn a horrible situation into a more positive one. And it worked for a second. UNTIL....Mark the sales manager decided he was going to go tell Matt what I said, while I was sitting there and loud enough I could hear them talking about me, after Matt made it a point to turn around and walk towards where I was, so he could refresh his memory I guess on who I was. IT WAS VERY UNPROFESSIONAL. When Mark came back I asked him about the hard plastic on the bottom of one of the middle bucket seats being put back on because they were in the back. Kyle said no, he wasn't putting any more money in the vehicle. UMM.....It doesn't cost money, they clip on. I just don't know how to do it. He didn't care, he wasn't doing anything. 30-45 minutes later I went to the finance department for the final paperwork and to pay for the vehicle. He was nice and quick, nothing negative about him. When I was finished with him, I had to go sit and wait for my vehicle to finish being detailed. I sat at the dealership for 2 hours waiting for everything. When in reality, all I should've had to do was sign paperwork, give the check, get the keys and leave. Then when I get in the vehicle the tire light was on, when I asked about it I was told to come back the next day when service is open and they would handle it. I don't even know what part is worse. They are the most unprofessional and rudest people ever. I did EVERYTHING they should have done, aside from printing paperwork. I pretty much sold my self the car, and then I was treated horribly. Technically, I should get the commission off that sale, but since that won't happen because they refuse to accept their mistakes & fix anything, at least it'll go to Mark, who is not rude and unprofessional. More

I always go their for my service needs. They are taking good care of me. good care of me. More

This was a painless and very quick experience! Alex was great with getting me in and out! great with getting me in and out! More

Alex has been very helpful every time I visit! I appreciate his service because he goes above and beyond what you’d expect! appreciate his service because he goes above and beyond what you’d expect! More

Matt Tomasello is the best salesperson in the world!He Matt Tomasello is the best salesperson in the world! He led me through the sale process extremely well with no issues & full transparency. Chris in Matt Tomasello is the best salesperson in the world! He led me through the sale process extremely well with no issues & full transparency. Chris in Finance also did an amazing job getting me through “the box”. Absolutely love my 2022 Honda Civic Hatchback & encourage everyone reading this to purchase Hondacare on their new vehicle purchase! Honda of Bay County is your one stop for all automotive needs! Can’t wait to see everyone come purchase their new Honda & come through for service! More

My service advisor, Alex was very helpful when it came to my visit to the service center. My car was completed right on time as promised. to my visit to the service center. My car was completed right on time as promised. More

I really appreciated my experience with Honda of Bay County. I previously had a bad experience at another dealership who did not address my concern. Honda of Bay County took the necessary time to diagno County. I previously had a bad experience at another dealership who did not address my concern. Honda of Bay County took the necessary time to diagnose and fix the issue. More

Alex Alvarado, Service Advisor, is highly competent, knowledgeable, courteous, and a valuable asset to the dealership. The service area was clean and welcoming. The communication system of text messag knowledgeable, courteous, and a valuable asset to the dealership. The service area was clean and welcoming. The communication system of text messaging both from Alex and the technician is crisp, clear concise and expedient. I will definitely make this dealership my go to in the future. Next vehicle purchase will be from there also. More

Scheduled an oil change at this dealership, got there about ten minutes early for my appointment and my car was taken back right away. Alex was extremely nice and explained everything during my entire vi about ten minutes early for my appointment and my car was taken back right away. Alex was extremely nice and explained everything during my entire visit. I really appreciate them taking the time to check my car out as well for any other issues. No other oil change I've had comes with tire tread reports and brake pad levels! Most of all, I really love that they quoted me a time and stuck to it. There was no sitting and wondering when they'd finish, they were actually a few minutes early. I recommend them! More

Great service!!! Very fast and friendly!!! Will continue to use as long as I can. to use as long as I can. More