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Honda Of Bay County

Springfield, FL

4.8
758 Reviews

3601 E 15th St

Springfield, FL

32404

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Showing 758 reviews

December 19, 2023

Christopher helped me purchase my Honda passport. He was very easy to work with . I did not feel pressured . He explained everything to me . He was very pleasant and easy going . More

by cjantiques12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen in finance
Dec 20, 2023 -

Honda Of Bay County responded

Congratulations on your new Honda Passport! We are thrilled that Christopher provided you with an easy sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 18, 2023

It was wonderful professional service. The service manager (Mr Jones) kept me informed and made it painless. More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jones in service department
Dec 20, 2023 -

Honda Of Bay County responded

It's fantastic to hear that you had a great experience and that Mr. Jones provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

From the first moment I set the appointment, everyone was Prompt, kind, helpful, and respectful . More

by Mzannen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Dec 20, 2023 -

Honda Of Bay County responded

We are thrilled to hear that you had a prompt and respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

I brought my vehicle in for a service quoted at $79. 95 with a %10 online booking discount. I was astonished to find that my final charges were $97.33. I am a servicemember with a brain injury I am not More

by Joshua Keefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon
Jan 09, 2024 -

Honda Of Bay County responded

Thank you for bringing this to my attention. I apologize for the excessive charges and poor customer service you experienced because of it. I would like an opportunity to address your concerns and to earn your business, please contact me at jmaurer@hondaofbaycounty.com. I look forward to speaking with you. Jeanine Maurer Service Manager jmaurer@hondaofbaycounty.com

Jan 10, 2024 -

Honda Of Bay County responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 15, 2023

Awesome dealership and service department is on point. Andrew in service is amazing and very attentive More

by chrishelms3181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Toth
Dec 16, 2023 -

Honda Of Bay County responded

It's fantastic to hear that you had a great experience and that Andrew provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

I had routine maintenance done at a reasonable price. It took a little bit longer than expected because they had to check on a warranty item. More

by Saltillo 70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vann Salter
Dec 19, 2023 -

Honda Of Bay County responded

It's great to hear that you had routine maintenance done at a reasonable price! Sometimes, unexpected delays can occur, especially when the team needs to check on warranty items. Despite the extra time taken, we hope the team was able to address the warranty item efficiently and effectively. Thank you for your business!

December 13, 2023

I always receive great service at this dealership. Sam was especially helpful and friendly today! More

by Marshtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Jones
Dec 15, 2023 -

Honda Of Bay County responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

I love this dealership. They communicate with you about every single thing they're doing and I appreciate that. I've dealt in the past with service departments that don't More

by Derek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Dec 15, 2023 -

Honda Of Bay County responded

That sounds like a refreshing experience! Effective communication from a dealership's service department can make a significant difference. It's great to hear that Honda of Bay County kept you informed every step of the way. Good communication helps build trust and ensures you're always in the loop about your vehicle's service.

December 12, 2023

Great service, prompt, friendly and professional. Will go back! Highly recommend. Thank you for the courtesy ride! More

by Rtelder423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Dec 14, 2023 -

Honda Of Bay County responded

We are thrilled to have provided a top-notch experience! Prompt, friendly, and professional service, along with the courtesy ride, can make a visit to a service center much more convenient. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

My battery went dead. They replaced it with new one fairly quickly. Polite and sympathetic staff. More

by Sarahdan1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Dec 14, 2023 -

Honda Of Bay County responded

It's great to hear that Honda of Bay County swiftly replaced your dead battery with a new one! Having a polite and sympathetic staff can make dealing with car troubles a bit easier. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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