Honda Of Annapolis

First of all, do not be fooled by the 4.5 rating you see on first page of this website. People understand there is a reason why this dealership is not listed as a certified dealer on this website. We rece on first page of this website. People understand there is a reason why this dealership is not listed as a certified dealer on this website. We recently purchased a used Honda Odyssey from this dealership although a lot of red flags start appearing doing the purchase my family and I need a family size vehicle as soon as possible. Our salesman Charles, was extremely helpful and made all the right promises about the great customer service they would provide if there were any problems. Well our main concern was because we were from Pennsylvania that the car would have to pass the state inspection. We had to drive from carlisle, PA 3 times to get a basic tune up which led to our service engine light coming on immediately after they supposedly flushed the transmission and changed the oil and other miscellanous fluids. We needed transmission plugs that would fix the problem. We weren't expecting new car results from a used car, but like we explicitly explained to them the car had to pass the state inspection. Well of course after running back and fourth from PA to MD for services we did the state inspection. At which point we failed for a front motor mount hydraulic leak, which cost at least around 600 dollars for a part alone. Well of course we tell the service assistant who had been assisting us about the situation. He starts quoting how the warranty did not cover this problem and he wasn't sure what was on the warranty he was looking at two days ago. Well when I avidly asked him how he missed this from last three times we were down there for servicing his reply was it was there it just it must have happened when we had it the month we were running back in forth for the servicing they should have done initially. Well when I asked him who could assist me with this situation he points the finger at sales and says I'm just a service assistant. Anticitpating this answere I called Charles, our sales assistant he agreed that something was not right and he would investigate and get back with me on the situation. Well two days later and I have to call him again, at this point he not due in to 12 and I get the real face of Honda of Annapolis, Senior Sales and Management Andrew Pilajezs, who says let me investigate and I will call you back in 30 minutes or less, (now ironically whenever you have these problems the nice guy who initially made the sale is always unavailable). Well when management calls me back his first words is I found out the situation but it's probably something your not going to want to hear. His answer in a nutshell was it's not covered in the warranty and the car passed the MD inspection. Then he adds that they already put over 2000 dollars repairing vehicle so there is no way they would ignore something like that, (yet, they ignored the transmission problem and the check engine light) and somehow this happened in the short time we had the car. Plus he did not and would never make any promises that they would service the car if there was any problem passing the inspection. At which point I reminded him that he was not my salesmen and if he or any of them would have made the same statement he made with the same attitude, he would still be in possession of the van we are now stuck in. He further said we should have bought a new car if we wanted it to last several years. I reminded him this has been 1 month and a half which most of the time has been spent running back and forth to your dealership. This person keep in mind is the Senior Sales Manager!!!!! The true mentality of this dealership, the person who teaches the other sales personnel and customer service people how treat customers. People this is just one of many of the same stories all through this review site (If your wondering how they maintain a 4.5 rating read the Gump 8888 review). Customers, although the person you initially deal with in sales will be nice and respectful understand that the sales management is decietful and ruthless, good customer service or honesty is falsely displayed. The hook is to reel you in with a nice respectful salesperson, who you will only deal with upon purchase of the vehicle, after the deal is made you will see the real face of the dealership. Do not take just take my word for it read the rest of these reviews they are all the same. The ones who put in good reviews either believed they were given a good deal or maybe fortunate enough to squeeze through the lies and dishonesty. If you still feel the need to deal with this dealership, go to another honda dealership in the area after you talk to them and compare notes on what they have said and written, against the other dealership, I'm betting the result will not allow you to return to Annapolis of Honda. Please for yoursake do not make the mistake I and others have made. Just avoid this place all together, Good Credit, Bad Credit or No Credit. If you can buy a car from this dealership you can buy it from anyplace else. Once again read the other reviews everyone has the exact same issues, unfortunately I found this website after the fact. I'm military affiliated soldiers and officers walk away from this place!!!! The USAA support exists only because they feel we are good targets for these type of dealerships. This management uses dishonesty and ruthlessness as means of sales. They will tell you and do anything to get the sale and later claim they would never have said or do such a thing. Please save yourself the headache and heartburn just walk away, drive the extra miles to go to more reputable dealership. People who have had the same problem continue to put out your stories on every website possible. Sales drives this type of treatment, If the owners are supporting these type of managers, lack of sales will ensure they investigate these type of managers and hopfully address the customer service and sales issues happening at this dealership. I can not believe that the CEO's and other Owners of Honda Corp would approve of this many cases representing their name. Look at this situation exactly like we do congress and our government officials we put them in office either by votes or sales, it can only be changed through the reverse of the same method no votes or sales. More

Between the service technician and service adviser, the repair recommendation typed on the invoice included replacing two catalytic converter heat shields at $568 EACH. The service adviser stated (though repair recommendation typed on the invoice included replacing two catalytic converter heat shields at $568 EACH. The service adviser stated (though it was not noted on the $119.50 diagnostic invoice), we could save a lot of money by simply having the old shields clamped....for $490. Suffice to say these quotes sounded outrageous (despite the adviser waxing on about the difficulty of the job), and since we couldn't get in touch with the service manager (although we called three times and left a voicemail...seems staff doesn't relay customer concerns and the service manager didn't check his machine), we went to another garage. The technician at this new garage told us only ONE heat shield required a clamp....TOTAL CHARGE $45!!!! Oh, and in the event Honda of Annapolis rebuts this review....the ONLY thing the service manager admitted is the pricing was a "mistake" (another service representative said clamping should be no more than $200 and a third rep simply toed the line of the first adviser). The service manager did not nod to the fact that any of the repair recommendations were unwarranted. As was told to the service manager, we now doubt ALL other purported repairs/maintenance Honda of Annapolis has ever done to our two vehicles over the last four years. This was certainly one that had huge red flags waving. I wonder, because of our own mechanical ignorance and trust placed in them, how many times we've actually overpaid in the past. More

I chose this rating based on Stefka's considerate nature, I chose this rating based on Stefka's considerate nature, her relaxed personality, and the sense that she was absolutely not attempting to push ANY p I chose this rating based on Stefka's considerate nature, her relaxed personality, and the sense that she was absolutely not attempting to push ANY particular car or extra for me to purchase. The fact that she got me in and out of the dealership with a new car in under two hours, and on time for an early afternoon appointment on a Saturday is also something worthy of mention. More

Poor service. Did not take enough out for taxes and tags and when i called back andre cussed me out telling me it was my fault. Had to pay $500 out of pocket for fees that shouldve been apart of financing.T and when i called back andre cussed me out telling me it was my fault. Had to pay $500 out of pocket for fees that shouldve been apart of financing.They "detailed" the car I purchased leaving wax residue everywhere. The salesmen and finance department were nice but the management is horrible. Please don't make the mistake i did by not reading all the reviews. Save yourself a trip an go elsewhere More

Went to look at a used cars. Quoted one price on phone and same price when I test drove. All of a sudden price increased by 3000 dollars since I was told car not inspected and it would need that much in r and same price when I test drove. All of a sudden price increased by 3000 dollars since I was told car not inspected and it would need that much in repairs. If the car was in that bad of shape I should not have been allowed to drive. I would suggest everyone avoid dealing with the shoddy and unprofessional dealer. More

Stopped by to look at new CRV's but decided it was not right for me. Stefka helped me to find a used CRV that did meet my needs. Very helpful. Quick and easy process. right for me. Stefka helped me to find a used CRV that did meet my needs. Very helpful. Quick and easy process. More

Stefka was so wonderful to work with. She was patient with me while I decided on the necessities my new car needed. She is pleasant and was not pushy at all. Stefka's customer service was amazing! She with me while I decided on the necessities my new car needed. She is pleasant and was not pushy at all. Stefka's customer service was amazing! She made my experience of purchasing a new car great. Thanks Stefka. This dealership also worked with me to beat the price another dealership offered me. I was sold! More

So glad I did not deal with this dealer. Checked it out and friends were right. Dishonest, unprofessional, discourteous, unfriendly and it is surprising this place stays in business. Do not patronize. and friends were right. Dishonest, unprofessional, discourteous, unfriendly and it is surprising this place stays in business. Do not patronize. More

Sevice was fast and professional. Went out of their way to make sure we had the vehicle we wanted, and were quick about adding aftermarket roof rack. Dan was great at keeping the process moving forward. to make sure we had the vehicle we wanted, and were quick about adding aftermarket roof rack. Dan was great at keeping the process moving forward. He listened to our needs and worked to meet that instead of trying to push us into something we didn't need or want. Enjoyable car buying experience. More

Andy was incredibly helpful and knowledgeable. He went above and beyond to make sure we got the perfect car and I would definitely return to him for future car purchases. above and beyond to make sure we got the perfect car and I would definitely return to him for future car purchases. More