Honda Of Annapolis

Bought a honda civic and Dan and Matt made it so easy. It was a quick negotiation and the paperwork only took about an hour. When i came out of finance my car was ready to go and dan spent about 15 minutes w was a quick negotiation and the paperwork only took about an hour. When i came out of finance my car was ready to go and dan spent about 15 minutes with me going over the features. All and all it was a very easy process and I would definitely recommend this dealership. More

As far as service/price goes it was second to none. Joe was very helpful and very knowledgeable about the Honda product line. The dealership did not have the color of the Accord that I wanted so Andre and was very helpful and very knowledgeable about the Honda product line. The dealership did not have the color of the Accord that I wanted so Andre and Matt, the two managers worked together to get me the car I wanted on the same day! Now this is customer service. I would recommend this dealership to anyone wanting to purchase a new or quality pre-owned automobile. More

I bought a 2013 Honda Accord Sport. This was the first *new* new car I had bought in over 25 years. Andy was easy to work with, and has a sense of humor. He was never pushy, nor did he (at least blatant *new* new car I had bought in over 25 years. Andy was easy to work with, and has a sense of humor. He was never pushy, nor did he (at least blatantly) try to *sell* me. Everyone in the place was very friendly and patient. More

This is the 3rd car I have purchased from Honda of Annapolis. Again it was a great experience and I will send all my family and friends there to buy their cars. My salesman was great, the managers And Annapolis. Again it was a great experience and I will send all my family and friends there to buy their cars. My salesman was great, the managers Andre and Matt were very friendly and did everything they could to make the sale as painless as possible...and they delivered. The Finance Manager Fernando was very pleasant and friendly and was not pushy at all when it came to warranties. They got me the car I wanted in the color I also wanted. It was one of the most pleasurable car buying experiences I have ever had. I was in and out quickly and never felt pressured to buy although I knew I was leaving with the car I bought. I recommend Honda of Annapolis to everyone. More

Excellent car buying experience! Vicky, the sales person, was warm, friendly, patient and thoroughly professional taking the time to answer my questions and address any concerns. Fernando, in the financing d was warm, friendly, patient and thoroughly professional taking the time to answer my questions and address any concerns. Fernando, in the financing department, could not have been more pleasant or professional. And Matt, the manager, was as courteous and helpful in putting this sale together as one could hope. They were more than willing to work with me to see that I was happy with the price, got the financing I was comfortable with, and, when a white CR-V was not on their lot, Matt located one and had it driven to Honda of Annapolis. Vicky then showed me how to work all the bells and whistles! It was by far the most satisfying auto purchase I've experienced. I highly recommend this dealer and this team ! More

Today for the first time after buying my Honda I came back to get an oil change and have the service department look at a electrical issue I have been having since I bought my car with the passenger side back to get an oil change and have the service department look at a electrical issue I have been having since I bought my car with the passenger side window, after an hour and a half of waiting (which I didn't mind) I was approached by a mechanic and told that the problem with my window was because I put tint on my window! First thing I want to say is after telling him that this problem has been happeneding since I bought my car and it came without tint he went on to argue with me by telling me that it is the tints fault and it is happening on both of my windows. Then I told him only one side is giving me a problem and my driver side is fine he continued to tell me I was wrong in front of everyone in the service center. Then i told him they shouldn't have sold the car if they knew it had this issue and he told md that it would not have passed inspection and it is something i did! I had this problem since i bought the car, from day one but its my fault... Then his final advice to my husband because he would not talk straight to me for reasons i dont know that we need to keep the inside of my door well lubricated. No one is going to take apart their door panel every few weeks to lubricate their door and this is the most absurd thing i have ever heard. And upon getting in my car i realized that my door panel never even came off for them to see if everything was fine because the water bottle in the door was still in the same place as before we dropped it off.This was the worst case of customer service I have ever seen, all he had to say was I am sorry but we do not know what is wrong with your car and I would have understood but to be argued with in front of the staff of Honda of Annapolis and other customers was rude and disrespectful. I am also very upset because I purchased an extended warranty from Honda for an extra 2000 dollars and still the service center did not pay my worrys any mind and disregarded me as someone who knew nothing. More

My husband and I received outstanding service at Honda Of Annapolis. From the minute we came in to the minute we left the dealership with our new car we felt valued. This has been the best car buying exper Annapolis. From the minute we came in to the minute we left the dealership with our new car we felt valued. This has been the best car buying experience ever. We will be returning in the future. Kevin Parker was very knowledgeable and treated us with respect. Thank you Honda of Annapolis. More

Immediately as I entered the show room, I was politely greeted. I then began my experience at Honda of Annapolis, which was a great one. Vicki Henderson was extremely professional, kind, and made me fee greeted. I then began my experience at Honda of Annapolis, which was a great one. Vicki Henderson was extremely professional, kind, and made me feel as if I was the only one in the store. I love my new car and look forward to dealing with Honda of Annapolis again in the future. Thank you. Geoff Christhilf More

Salesperson was very rude and did not want to negotiate whatsoever. He made me feel as though he was doing me a favor by talking to me and it did not appear as though this dealership wanted to sell a vehic whatsoever. He made me feel as though he was doing me a favor by talking to me and it did not appear as though this dealership wanted to sell a vehicle. He would not return my messages. I had read several poor reviews of this dealership but only after I had considered this dealership to buy a vehicle from. With the economy the way it is, I don't know how this dealership stays in business. More

The WORST car buying experience ever!!!! Do not buy a used car from this dealership - their finance manager lies and they sell used lemons!!! Do not rely on the score on here for used sales if you speci used car from this dealership - their finance manager lies and they sell used lemons!!! Do not rely on the score on here for used sales if you specifically look at all of the used car reviews you will realized they sell used lemons! Run far away do not believe anything the sales people or the finance manager at the dealership tell you. They will lie to you to make a quick buck! Our story: We drove over an hour to go to this dealership to test drive a car. Upon test driving the car we decided that we liked the vehicle, negotiated a price and decided to purchase the vehicle. I already had preapproved financing which I planned to use. I explained to the finance manager and our sales rep that I did not want to have my credit ran or to do dealer financing. They insisted that I fill out a credit application so that they could verify my identity. I blatantly stated that my credit better not have an inquiry on it or I would be pissed as I had every intention of using the already secured blank check with Capital One. Needless to say they did run my credit and tricked me into dealer financing through Capital One. The inquiry caused a score drop which was exactly what I was trying to avoid. During the whole process they were consistently rude, rushing me telling me that things were taking too long. They tricked me into purchasing gap insurance by telling me they were altering the percentage rate on the financing to "make it free". After leaving the dealership, I realized that at no point did I ever sign the blank check. I called Capital One and they informed me that I didn't use the preapproved financing. The next morning there was an inquiry on my credit report that the dealership had ran the day before. Upon review of the signed papers and speaking with Capital One, I realized that the dealership had spot financed me when I already had approved financing. So now not only had I been lied too, but I had to worry that the financing would not get approved by Capital One and then I would have to figure something else out or put down more of a downpayment. Luckily, Capital One was very helpful and informative during the waiting process because I had no intentions of believing a word out anyone's mouth at Honda of Annapolis after all this. To top things off we took the vehicle to a BMW dealership the day after we purchased it to have it checked out because it started making a clicking noise. Come to find out that it needed turbos replaced because they were broken.....over $5000 repair. BMW stated that there was no way that Honda of Annapolis was not aware of the issue with the car. Upon calling Honda of Annapolis to discuss the financing and vehicle issues I was told that they couldn't do anything. Then two days after getting the car back from the turbo repair, the car shut off on us in the middle of the road stating that it had overheated. Come to find out that the water pump had broken on the car. Well I call Honda of Annapolis again to talk to them about the waterpump and ask about their 30 day/1000 mile powertrain warranty - which is really a load of crap! They tell me that I have to drive it or tow it 100+ miles to their service dept to use the warranty coverage. During our review while buying the car my husband specifically spoke to the mechanic about some moisture issues around the thermostat and they blatantly lied and said it was nothing....obviously it was something. They were well aware of the issues with this car when they sold it! So do you think that I am dumb enough to pay for a tow bill all the way to Annapolis to let a bunch of untrustworthy people work on my car and screw me over again. Not gonna happen....I would rather pay the $1200 to get the car fixed at a reputable dealer than give another penny to Honda of Annapolis. Nothing like getting hosed by a used car dealership. This is absolutely the worst purchase experience of my life. Funny thing is that I got a call six days after buying the vehicle from a sales rep at Honda of Annapolis asking if I was still interested in coming to see the vehicle which I had already purchased. Had she not realized that I had already purchased the car and she was calling me to try to sell a car to me that was (a) no longer in their possession and (b) a car that I already owned. More