Honda Of Annapolis

#TOTALLYSATISFIED I absolutely love my 2006 Honda Accord.. Car was very clean and gets great gas mileage. My sales person Jason Jones was very helpful and a delight to I absolutely love my 2006 Honda Accord.. Car was very clean and gets great gas mileage. My sales person Jason Jones was very helpful and a delight to work with.. Would highly recommend Honda of Annapolis to a friend or family member.. When in the market for a new vehicle, I will be back.... ;;--}} More

I purchased a Honda Pilot. No regrets! I purchased a 2014 Honda Pilot almost 2 weeks ago. First of all, I do not like car shopping, it’s too much pressure and the sales representative do n I purchased a 2014 Honda Pilot almost 2 weeks ago. First of all, I do not like car shopping, it’s too much pressure and the sales representative do not care to much about what you really want as long as s/he make the sale. Well, to my amazement, my experience went very well at Honda of Annapolis. Kevin Parker was my sales representatives and I would highly recommend him to anyone who can appreciate a professional and knowledgeable sales representatives. My husband took me to Honda of Annapolis just to browse around. Now, I have to tell you that my husband has bought several cars from this dealership and has always had very good experiences. He has recommended Honda of Annapolis to our family members and friends and they too have purchased a vehicle from this dealership. I always told my husband that I would not by a Honda. Not because I think they are awful vehicles, not at all, I just preferred another brand. A week before I actually purchased my vehicle, I talked to Kevin Parker about the Honda Pilot. Kevin showed me the various Honda Pilot models and the features of each model. I did not feel overwhelm or pressured into making a purchase. Kevin addressed my concerns and answered all of my questions that I had about the vehicle. Because he did such a great job with explaining the models and their features, I was able to narrow down which one I wanted. However, I wanted to go and do some homework for myself. I needed to ensure that everything that he told me about the Honda Pilots was in fact true, and I found that it was true. I gave Kevin my word that if I decide to make a purchase, I will come back to see him; and I did just that. If you are in the market for a new vehicle, I recommend that you first try Honda of Annapolis, ask for Kevin Parker, really, you will not be disappointed. I told my husband for years that I would not buy a Honda; well I had to eat my words. I bought a Honda. (smile) “Thank You” Kevin, it was a real pleasure and a joy working with you! Ms. P. Jones More

I received a recall notice for our Civic concerning the passenger side air bag. I made an appt to get it replaced. I received numerous emails reminding me about my upcoming appt. After making the 90 min passenger side air bag. I made an appt to get it replaced. I received numerous emails reminding me about my upcoming appt. After making the 90 minute drive to the Annapolis Honda at my assigned service time, I was told they had never ordered the part! More

I have never left a car dealership feeling good about my purchase until now. I have owned four cars in my life. Two Toyota's and two Honda's. I alternate brands with each purchase. I researched cars purchase until now. I have owned four cars in my life. Two Toyota's and two Honda's. I alternate brands with each purchase. I researched cars for a year and found the Honda CR-V to be the right choice for me. I researched which dealer to go with based on reviews like this. Based on the dealer reviews I thought Annapolis would be the wrong place for me to purchase my car. Boy was I wrong. My Toyota was vandalized and I knew it was time to get a new car. Honda Of Annapolis was my first call once I returned home from the robbery. I was shaken and ready to buy. Matt the manger helped me with everything I needed and offered the best price on the phone. He knew I was serious about making a purchase and was not going to let some other dealer win me over. He had the car I wanted delivered from another location so that I could havethe right model in the preferred color choice. Jimmy was my sales rep and he offered me top dollar for my trade in and there was very little back and forth on the price. Since there was no room to drop the cost of the car we were able to work in some add on's. I can't say enough about Jimmy he went above and beyond to make me a satisfied customer. He offered a great deal, transferred my plates, cleaned polished and sharpie them up for me, helped my set up my blue-tooth and showed my how all the features work from top to bottom. Jimmy also made arrangments with my ex husband to sign over the ownership of our jointly owned trade in. I have NEVER had such great service. Thank you Jimmy. I did get the extended warranty which I have always seen as a rip off but the deal I got I truly believe was in my best interest. I hope I can still say that eight years from now! In years past I have always wondered if I had left a better deal on the table once the sale of my car was complete. Not this time More

We visited Honda of Annapolis to purchase a 2014 Odyssey. We met with Vicky, who was friendly, professional, and knowledgeable about the van. We were asked once before leaving if we would like to make a de We met with Vicky, who was friendly, professional, and knowledgeable about the van. We were asked once before leaving if we would like to make a deal, but I liked the way we weren't pushed. We went home and reviewed some of the pricing we had looked up for the van and for our trade in (2010 SUV). We scanned that info back to the dealership with a desired 'Out the door' (OTD) price. They counter-offered at $1,000 more. We volunteered to meet in the middle, and went back to the dealership the next day to have the Used Car Manager test-drive our trade in. As somewhat expected, he came back with news of a lower trade in value and an increased out the door price. While grudgingly agreeing to that, we were then hit with "but it has to be done with our financing." So we took the keys to our SUV and left. To their credit, they did offer our original OTD on a van that they had on the lot. We were just specific about the color combo we desired. Even though I didn't like the little bit of back and forth on the trade in value, I don't think that had anything to do with Vicky, who we really liked, nor the floor sales manager whose name currently escapes me. He seemed friendly and knowledgeable. We would look at Honda of Annapolis again for a new vehicle, but we did end up getting our desired van in the color we wanted from another vehicle....at $500 less than our desired OTD price....with a few added extras that had been put on the van in the lot. Sweet! So we're pretty happy about that. I guess our advice would be fine a vehicle you like on the Annapolis lot, and you may be in a good position to make a great deal. If you do, ask for Vicky! More

Customer service was terrible. The salespeople ran my husband's credit report without our knowledge, without his SSN, and without his consent!! When we called and asked them to inform the credit bureaus husband's credit report without our knowledge, without his SSN, and without his consent!! When we called and asked them to inform the credit bureaus they made a mistake and to remove the hard look from my husband's credit report they gave me attitude and wrote a note (not on letterhead) saying it was a mistake but our fault because we gave them information (things from his drivers license which was required for the test drive!!). I will always buy a honda but never from this place again!! More

I had 2 bad experiences with Honda of Annapolis. It is unfortunate as I live right down the street from their dealership. When I arrived at the dealership the first time it was 8:15PM (dealership closed a unfortunate as I live right down the street from their dealership. When I arrived at the dealership the first time it was 8:15PM (dealership closed at 9pm, I called before arriving) after parking my car I see a gentleman look at his watch and sigh. Typically salesmen come over and welcome you to the lot.. not here. After a few minutes of wandering the lot he came over and asked if he could help find something for me. I said yes and provided him the info from their website. He took me to the car and the car looked great. I'll be honest their price was a little less then some of their competitors in the area. However, after the condescending remarks like "If you can really afford this, come back Friday and you can take a test drive" followed by "I mean if this is really in your budget... we can take care of that smell" (the car wreaked of cigarettes). I tried not to take it personal but after a few more snide remarks I decided I didn't care if this car was 10k less then the others.. I would not do business with him. A few days later I saw the car was still on the website. They state that these are no-haggle prices. I've been car shopping for months.. so I know the "no-haggle" is typically a gimmick. I sent an email in inquiring about the same vehicle. I received a response from someone named Vicky. I will say she was definitely more friendly then Andrew who kept looking at his watch. However, after I asked if they would take $1500 less for the car, the email back I received made me lose all faith in this dealership. "The showroom is packed right now and I just happened to be at my computer when your email came through. Look on our website and let me know if there is anything that peaks your interest closer to your target price". It just seems very coincidental that I was emailing back and forth receiving responses within minutes but the showroom was packed with buyers. A week later I received another email asking if my target price (the $1500 below the listing) was before or after taxes. I had already purchased a vehicle by that time, however even if I had not there was no way I was supporting Honda of Annapolis. More

My car was purchased 3 weeks ago and has broken down 3 times. Now they are refusing to honor the warranty! I haven't even made my first payment and the repair is an $800 repair that is listed as being cov times. Now they are refusing to honor the warranty! I haven't even made my first payment and the repair is an $800 repair that is listed as being covered in the Buyers Guide warranty that they gave me with the car. They were super nice when I was buying it, but they do not stand behind what they sell AT ALL! Total Rip Off! The sales manager Andre was beyond rude to me and hung up on me when I was explaining that they had the repair listed as being covered. RUN AWAY FROM THIS DEALERSHIP!!!! More

I came in comparing the accord to the camry and I liked the camry's pick up a bit better. I did like that the camry offered blind spot monitoring BUT when I saw the crash test video on youtube of the camry the camry's pick up a bit better. I did like that the camry offered blind spot monitoring BUT when I saw the crash test video on youtube of the camry, my mind was instantly turned to the accord. Why would i put my children in a car that isnt safe? Kevin did a great job on his presentation with the accord. NOT ONCE did he talk down on toyota which I found the toyota guys doing pretty often! Not only that, I did find out that the accord had better horse power than the camry and also would last longer than the camry due to the injection of the accord. One thing kevin taught me was to LET YOUR SALESMAN DO ALL THE RESEARCH FOR YOU!! If not, he's not doing his job! More

Worked with Kevin on the New Accord and ill tell ya, for him only being there for two months he was great. We shopped there before about 10 years ago and the experience wasn't so easy nor fun. When we came him only being there for two months he was great. We shopped there before about 10 years ago and the experience wasn't so easy nor fun. When we came back me and my wife felt invited and more than anything felt as if he was being 100% honest. I recommend dealing with this young man. I believe he is the best thing to happen to Honda of Annapolis since Tate Left! Take my word for it. More