Honda Of Annapolis

Do not waste your time! I drove 2.5 hours to purchase a car from this dealer. The salesman, Mark, was very personable and friendly. However, when it came to pricing the vehic I drove 2.5 hours to purchase a car from this dealer. The salesman, Mark, was very personable and friendly. However, when it came to pricing the vehicle, the manager attempted to charge me $7000 over the MSRP. They stated the price was high because the car is "in demand". The lowest offer from them was still $2000 over MSRP. Luckily, I had thoroughly researched the vehicle I wanted to purchase and knew I could get it for much less at another dealer, which is what I did. Don't try to scam someone after they just drove 2.5 hours to your dealership. I will NEVER go to this dealership again. More

scammers Turned a simple recall into total craps.warning lights on after first repair. Damaged glove box on second try. Would not own up to their unprofessiona Turned a simple recall into total craps.warning lights on after first repair. Damaged glove box on second try. Would not own up to their unprofessional hack job.Don't bother going here. More

The Worst Customer Service I have ever experienced! I had a scheduled appointment at 9:00am today to replace an air-bag actuator. I was informed the expected wait time would be 2 hours. After waiting I had a scheduled appointment at 9:00am today to replace an air-bag actuator. I was informed the expected wait time would be 2 hours. After waiting until after 11:00am I decided to check on the status of the repair. I spoke to the representative and was informed that they were running behind and that it would be another 2 hours. I came back 2 hours later at 1:00pm and was now handed off to another representative who informed me there were at least 2 other cars ahead of me and that it would now take another 2 hours. If I had been informed that this would be an all day event, I would have made arrangements accordingly. This place is dysfunctional and unorganized. When I asked to speak to the manager I was informed he wasn't available. I was treated rudely and asked to leave the premise. I have owned three Hondas and have never been treated with such disregard and disrespect as I was today. Is this dealership under new management?? Stay Away! More

Absolutely no Integrity My family has purchased five Hondas in the last 10 years, four of which have been from Honda of Annapolis. Because of good experiences in the past, I My family has purchased five Hondas in the last 10 years, four of which have been from Honda of Annapolis. Because of good experiences in the past, I never would have anticipated the two weeks of torture that Honda of Annapolis just put me through. The blatant lack of integrity displayed by the service staff and management; along with the complete lack of concern from the General Manager, Andrejs Pilajevs, left me utterly disgusted with Honda. We were disrespected on multiple occasions, made to look like liars, and treated as if incompetent. I brought my Honda Odyssey in for repair on a sliding door that would not open. The repairs were done in a respectable amount of time. When we went to pick it up, there were many large scratches and a dent on the driver’s-side, rear panel. We left the vehicle there so that the cause of the damage could be looked into. When I called the next day to speak with the service manager, I was told the damage was there when the van arrived, and my wife must be to blame since she drove the van in for service. (My wife has an excellent driving record.) I went to speak with the service manager in person. He told me that no initial report on the condition of the vehicle was done when it arrived. I spoke with the service representative that originally checked us in, who said that he filed the report in question and the damage was not there when the van arrived. During this visit, my father-in-law walked out to the car with the service manager where he saw that over 200 miles had been added to the odometer since the time we brought it to the dealership. Not only did he lie to me about the report, but his employees felt entitled to drive my vehicle for 200 miles. The service manager’s response was that he could not explain the mileage so he would have the damage repaired free of charge. An entire week went by without any word, until we received a call from a service representative telling us that they could not find our car key. They also said that they had tried reaching us multiple times, which was untrue. When I arrived with the spare key, the service clerk said, “I know for sure that I gave the key to your father-in-law, and he took it.” The next day, I received a phone call telling me they found the key in the car, and that I must have left it there when I brought the car back. Back from where? Neither the car nor the key had been in my possession since we first brought it in for the original service. Even caught in his lie, the service manager maintained that we had left the key in the car. Finally a week later, our car is ready for pick up. Unfortunately, their idea of repair was to leave the dent and do a poor paint job over the scratches. When we brought these events to the attention of the general manager, the responses we received were, “I’m too busy for you,” and “You’re not getting a thing out of me.” We would have gladly just accepted an apology, but not once did anyone at this dealership offer an apology or accept fault. The general manager acted as if our patronage to his dealership was of absolutely no consequence—a perfectly logical way to treat customers in a sales and service-based industry. His approach worked, as we have no desire to ever purchase a vehicle from Honda of Annapolis again. I can only hope that the owner Con Errico is blissfully unaware of how his dealership is being managed and customers are being treated. I am not surprised that I could not find a single good review for their service department. The Better Business Bureau gave them a “D-” grade. Honestly, this seems too high after what we have been through. More

No Concern for Customer Safety I brought my vehicle here to be serviced as I did not know of a good mechanic in the area, I thought a Honda dealer would be best for my Civic. Unfort I brought my vehicle here to be serviced as I did not know of a good mechanic in the area, I thought a Honda dealer would be best for my Civic. Unfortunately, I can not recommend any one use this service department. My main concerns were the SRS and Maintenance Required lights being on, as well as, the whining sound around 50 MPH and brakes. After consulting Mike Owens, he made several recommendations (17 in total) and informed me my belts and a valve adjustment were the most "important" repairs ($882.00). He also recommended a coolant flush, despite the fact that I had one recently and tires for minor cupping in the rear ($683.75). All of my concerns were this important in comparison: 3.) Brakes, 5.) Maint. Req. 11.) SRS and 15.) Whining. The rest of the recommendations were for preventative maintenance and I take care of those at a nearby shop. I asked for the belts, valve adjust, brakes, maintenance (catalytic converter head shields) and SRS (faulty driver seat belt). I originally asked for the alternator, but quickly declined as I did not want to spend too much. A couple of hours later, I received an email from Mike saying the "alternator bolt was seized and had to be removed" and thus replaced. He then offered to do it, but would waive the labor fees and I would only have to cover the cost of the part ($386.79). I requested the part name and number, did a quick search and found the part on sale for $244.74 on Honda's own parts' website. The price he quoted me was full MSRP, so I insisted he do it for the sale price and he made it possible. In the email of recommendations, Mike noted which parts were not available and would have to be done another day (5). However, after picking up my car, I noticed the SRS light was still on, it was running very rough and my radio was locked out. My biggest concern here, Mike Owens neglected to inform me that the faulty driver seat belt would not be replaced that day. I had to drive in the pouring rain with a sputtering car and faulty seat belt. If I had been informed the seat belt would not be fixed, I would have left the car there for my safety. As I work six to seven days a week, a relative called Honda of Annapolis, explained the situation and they asked him to bring the car back. It broke down on the way. The engine and power shut off on the highway, he had to be towed back to the service department. David Tennant made sure to take care of the situation as best he could. He offered a free rental, would change the oil and do the coolant flush while also repairing the break-down and catalytic issues. I finally got my car back a few days later. It's only been about a week and the brand new $607.00 belts have been squealing. They squeal when I start, they squeal when I reverse, when I accelerate, when I turn -just about any maneuver under 50 MPH. I think screeching may actually be the better word here. Not only that, but for some odd reason, they disconnected my horn. Not inside the engine, but at the steering wheel. No clue why they would feel it necessary to do that. And, if it just was a mistake or something forgotten, they obviously need to have a checklist that says: "Does the radio work? Is the horn still connected?" All in all, I am truly amazed at the total lack of concern for customer safety this Honda service department displays. Do yourself a favor and take your car somewhere else. It is not worth the $2k headache. More

Problems with my NEW CAR I bought a brand new Honda Oddsey from Honda of Annapolis, sales part was fine. I got a car they got my money. The first night the door wouldn't close I bought a brand new Honda Oddsey from Honda of Annapolis, sales part was fine. I got a car they got my money. The first night the door wouldn't close I thought it user error a week later it got worse so I took it back to the dealership and he told to me to make a service appointment. Not once during the entire time did anyone apologize or acknowledge that a 2 week old car shouldn't need service. I had to take it twice to get the problem fixed. The service her is a joke. More

very unprofessional management! purchased a car from this dealership, took them 2 months to give us the title. They have a very unprofessional, dishonest, rude and crooked managers! purchased a car from this dealership, took them 2 months to give us the title. They have a very unprofessional, dishonest, rude and crooked managers! as soon as they get your money, they're done with you! BE AWARE! More

service nightmare Took my good car there for recall service on airbag, and it came out without horn, cruise control and radio controls. They would not fix it unless I Took my good car there for recall service on airbag, and it came out without horn, cruise control and radio controls. They would not fix it unless I pay extra Ridiculous!. More

They do not dealIn good faith... Very rude Negotiated with Matt on a used Ridgeline. Agreed to buy the car only to be to I could not buy it that nite because it had a chip in the windshield. To Negotiated with Matt on a used Ridgeline. Agreed to buy the car only to be to I could not buy it that nite because it had a chip in the windshield. Told them I would come back on Monday or Tuesday but due to a funeral in the family had some restrictions on times both days. Was told if it was ready and I was not able to come when they called they would sell it to someone else. Tried to leave a deposit and was told they could not do that. In trying to figure out a way to make this work, I was very rudely asked to leave.. Tried to call the owner the next day and he would not take my call. His assistant said he or she would call me back... Never happened. That was 6 weeks ago. I would never buy a car from these guys but I do check every day to see it the Ridgeline is still there. It is and has been reduced now 5 times. Matt is easily the least professional person I've ever encountered. More

Terrible Customer Service - Receptionist is NASTY I took my Pilot in for a tailgate problem. The vehicle is under warranty. The lock would not unlock to open the back. You have to yank on it a doze I took my Pilot in for a tailgate problem. The vehicle is under warranty. The lock would not unlock to open the back. You have to yank on it a dozen times to finally disengage. Once it finally comes unlocked, it takes a few times for it to do it again. When it was acting up, I took it in. They claimed it wasn't locked, but I had checked it when I took it there. So then they said, see it opens. Yeah, after the initial disengagement, it will open! I told them that! So I left irritated because they (in my opinion) LIED about the locking issue. The receptionist tried to get involved, and I told her I didn't want to get into it, that I had already dealt with the manager. So then I left, and the lock did it again right after I left. I went back again, go the manager, and made him come out and try to open the tailgate. So then he was forced to concede there was an issue. Had to take the car in the next morning and they replaced the lock. The receptionist overhead me talking to another customer that I was unhappy and felt they were incompetent. "Leslie" the receptionist flipped out on me and said they weren't incompetent, I got my vehicle fixed, and I was done, and pushed my paper toward me. I looked at her like she had three heads. She said I would know i was done if I hadn't been busy talking to the customer behind me. Now let me tell you why I was talking to the customer behind me - three times I was explaining to Leslie that my car was under warranty (there was a charge on my sheet), she rudely picked up the phone and answered it, cutting me off. Her NASTY and UNPROFESSIONAL acts of telling me 'they fixed it, you're done' and talking to me like a piece of crap is unacceptable. I will NEVER go back to Honda of Annapolis. I would have given this rating a 1/4 star if possible. If you go there, you are warned. More