Honda North - Service Center

I brought my 2006 Honda Pilot in for service due to I brought my 2006 Honda Pilot in for service due to engine noise, after I spoke with Honda Cars of America who assured me that the engine was s I brought my 2006 Honda Pilot in for service due to engine noise, after I spoke with Honda Cars of America who assured me that the engine was still under warranty. However, the service department, along with their Service Manager claimed otherwise and gave me a quote of $5065.00 plus tax to replace short block. I told them I had a case # through Honda Cars of America and that they said it was under warranty. They would not accept that. I then called back Honda Cars of America and told them what Honda North claimed and they offered to call up Honda North and have them make repairs for free. I declined their offer and took my vehicle to Honda Cars of Boston instead. I received AWESOME service from Eugene of Honda Cars of Boston!! I would never step foot in Honda North again. Since telling people about my experience, I have heard a number of terrible things that have happened there. Although, it is nice to know I am not alone in my feelings, I feel that something should be done to correct this terrible service department. I would not recommend Honda North to anyone!! Maybe Honda North should take some Customer Service training classes from Eugene Anderson of Honda Cars of Boston!! More

Me & my wife DREAD buying cars. The pricing games, bait & switch advertisements & the wasted weekends spent shopping around have all been huge negative factors over the years. We bought our other car @ Lexus switch advertisements & the wasted weekends spent shopping around have all been huge negative factors over the years. We bought our other car @ Lexus of Watertown to break this trend & it worked. Looking back to yesterdays Honda North experience, I'm realizing that it was pretty much the same. Honda North gives you their best price right from the start & the negotiation turns into a conversation. Shopping around proves this price to be slightly lower than the price after lengthy negotiations @ other dealers. They throw in free inspection stickers & oil changes which is all nice but I appreciated them trying to build a relationship rather than them pushing a one time deal very DESIRABLE. Respect & understanding are qualities easily found here which cannot be said about a place like Boch. I ended up talking to 4 or 5 sales guys who were all good guys & then the finance guy Paul was great. He laid out several payment options & then found me a lower rate than I was hoping for from a credit union. I will tell friend & family to use Honda North in the future without question. More

Let the buyer beware!!!!!! I have to say my last service at Honda North was not the worst dealer experience but a very close second. I will tell you that I have been a Honda North customer for many years a at Honda North was not the worst dealer experience but a very close second. I will tell you that I have been a Honda North customer for many years and purchased 7 different cars since 1985. Something has changed at Honda North and not for the better. My car was damaged by a service tech trying to load tires in my trunk. They completely blow me off saying" we don't damage cars." Now, I tried to talk with them and basically was called a lier. I have had a number of very good experiences at Honda North in the past, the last one three years ago when I made my last purchase. I can tell you that the service department has taken a dramatic down turn. The staff is unfriendly, unprofessional and full of attitude. I have been in business for many years and things like this always come from the top down. By that I will bet a months salary it is systemic. I am going to buy a car in the next six months. I will need to find another dealership. I never write these things so believe me when I say (STAY AWAY FROM HONDA NORTH.) You will save yourself a lot of trouble. PS. I brought my complaint to American Honda yet another first for me and was treated like a criminal. They said it was between me and the dealer. I am currently looking at Toyota. I hear they are still treating people with respect. What happened to Honda customer service? More