Honda North - Service Center

I bring my Honda to the dealer because we purchased the extended warranty. So far it has not paid off to do so. On this visit I was having an I service and I had been hearing a knocking while turning at extended warranty. So far it has not paid off to do so. On this visit I was having an I service and I had been hearing a knocking while turning at slow speeds. I was told that the car needed a lubricant and since I was out of regular warranty that would have covered it and the extended warranty did not cover it that I would need to pay $115 for the lubricant. I was frustrated. Tim called back later in the day to say he asked his manager to cover the lubricant. I really appreciated Tim doing this. In my head I had been thinking that taking my honda to the dealer was not worth it. The services to cost a lot more and it is out of my way. I had been frustrated thinking that I was already paying over $300 for service and then asked to pay $115 for a lubricant application. I am glad Tim went above and beyond. More

I was immediately received by the service personnel. They provided a reasonable expectation of my wait time and offered me a beverage. I waited comfortably until the service was completed. It was accomplishe provided a reasonable expectation of my wait time and offered me a beverage. I waited comfortably until the service was completed. It was accomplished within the time frame I had been expecting. My car was washed and vacuumed when I returned to it. I've always been quite pleased by the service at this dealership and its employees. More

Went in for an inspection sticker & was out in 20 mins or less. Low tire pressure light went on & they quickly rectified that as well! mins or less. Low tire pressure light went on & they quickly rectified that as well! More

I was very impressed with Tim O'Keefe. I came in for my $400 service, and the bill went up to $1300 due to the need for new brakes and other things. I was upset, but Tim worked through the bill with me my $400 service, and the bill went up to $1300 due to the need for new brakes and other things. I was upset, but Tim worked through the bill with me explaining each item and also gave me a few breaks (for instance, who ever heard of a $400 service that wouldn't include the windshield wipers I needed!?). While I still didn't like the bill, he was very thorough and helpful. I also saw him working with another man in an unusual circumstance, and he was patient and helpful. All in all, I was most impressed with Tim. More

Fast service. Well done. Friendly reception. Great waiting area. Painless! My first oil change for this, my new car, and I was free. Much appreciated. waiting area. Painless! My first oil change for this, my new car, and I was free. Much appreciated. More

Always enjoy working with the sales and service dept at Honda North. Every experience with this dealership has been positive. I have purchased 5 cars from them over the years. Honda North. Every experience with this dealership has been positive. I have purchased 5 cars from them over the years. More

Excellent job with a warranty repair. Responsive and honest. They addressed the situation quickly and efficiently. I would go back again under similar circumstances. Nice work. honest. They addressed the situation quickly and efficiently. I would go back again under similar circumstances. Nice work. More

I always feel like I'm getting the royal treatment there. Someone always opens my door, greets me with a smile, and ushers me into the service center. We review the work to be done and it's usually do there. Someone always opens my door, greets me with a smile, and ushers me into the service center. We review the work to be done and it's usually done in a very efficient time frame. The staff are always very curtious and upbeat - pleasure to work with. Especially Vic, whom I've dealt with many times in the past and we've become like friends. Outstanding customer service from everyone. Most of my friends/relatives would never bring their vehicle to a dealership because they have a preconceived notion that the cost would be prohibitive, but I've found the prices are usually pretty reasonable, the work is done well, and it's a pleasant environment to wait around in. Because of the excellence in workmanship and customer service, I will continue to always bring my car there and will most likely buy another Honda there (I'm on my second or third from them...). :D More

This service center is always friendly and quick. The minute you walk in they are doing everything they can to make it a pleasant experience despite needing to be at a service center. The sitting room is minute you walk in they are doing everything they can to make it a pleasant experience despite needing to be at a service center. The sitting room is comfy and cozy and the free drink coupon makes the experience go by quickly. More

Tim was very helpful, patient, and knowledgeable. He gave me some good advice on how I can take better care of my car, especially in regard to periodic checks. gave me some good advice on how I can take better care of my car, especially in regard to periodic checks. More