Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
822 Reviews of Honda North - Service Center
Sort by
December 13, 2013
I received an advisory notice from Honda about a peeling and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and the service was scheduled for two weeks. Since Honda North does not have a body shop (I don't think many dealers do but I could be wrong) the car was taken to Auto Body Clinic. I have used this body shop before and feel they do excellent work and was confident my car would be well taken care of. Dennis called me several times to let me know how the work was progressing and I had my car back a day earlier than planned. He called to let me know I could come pick up my car. He was also the person who gave me the bad news that Honda would not pay to replace the plastic protective film that had to be removed to deal with the paint in that area. Not happy about that and I chose not to replace it. Never owned a car with it before so I feel that it will be fine; if not it was my decision. Bought the car new at Honda North and have had the service work done at this facility and have always been pleased with all work done. Thanks for taking care of my car and to the great people you have working there. More
by ehhurd
Employees Worked With
Vic and Dennis Don't remember last names
December 11, 2013
All I can say is that EVERY time I deal with Tim in service, he is extremely fair and prompt. I bought a 2011 preowned Honda Certified vehicle last Dec and he has helped me thus far with at least three service, he is extremely fair and prompt. I bought a 2011 preowned Honda Certified vehicle last Dec and he has helped me thus far with at least three or four issues, two or three, being right off the bat. I have NEVER experienced such great customer service at a dealership as I do when I have an issue with my vehicle and I deal with Tim at Honda North. This is not the first Honda dealership I have used for purchasing and servicing, but I can assure you if the customer service in the service dept continues as it has, it will be my last and I will recommend to all. Two out of four of my kids drive a Honda and I hope to encourage them all to use Honda North with any future purchases. There is nothing worse than buying a vehicle, having issues and the company not wanting to properly and fairly care for them. I give a five to Honda North because of my experience with Tim thus far. More
by dunks24oz
Employees Worked With
Tim in Service
December 10, 2013
The customer service was great!Everything was explained in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! More
by jenmac289
Employees Worked With
Vick Gelespie
December 10, 2013
2012 Honda Pilot Bluetooth was intermittent. Mechanic Dave tried to resolve using my cell phone. He was unable to duplicate the problem. rather than closing out the trouble as "can't duplicate" he had Dave tried to resolve using my cell phone. He was unable to duplicate the problem. rather than closing out the trouble as "can't duplicate" he had me brought into the shop to question me as to toe problem. I also tried to duplicate the problem but was unable. Dave continued to search his computer for possible issues and updates but found none. I believe this issue will resurface (based on 30 years as a telecommunications tech) but was very happy at the diligent effort made by Dave. More
by gymkel
Employees Worked With
Vic & Dave
December 08, 2013
As always, the staff at Honda North service were very professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additiona professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additional work done (brake pads) I was given an estimate of 1 - 1 1/2 extra hours (which was fine). However when I asked again at nearly 2 hours I was told it would be at least another hour - which really was not acceptable... Tim, to his credit, responded quickly and well, arranging a loaner (I by then had to meet certain other engagements) and also providing a discount on the bill (that I had not requested). So I will come back again, but this is unfortunately not the first time I had had this experience of being told one time only to hear it would be a lot longer (it had happened with other service reps, so am not sure this is their problem but rather getting clearer estimates from the mechanics). Thanks! Dan More
by dgreenbaum6
Employees Worked With
Tim O'Keefe
December 08, 2013
I would recommend your dealership based on excellent customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the wor customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the work needed on my car. She was well versed in the details of the repair work, and able to answer all my questions. More
by jlfellows
Employees Worked With
Vic Gillespie
December 06, 2013
From the making my appointment to checking in with my service advisor everything was easy.. My car was ready at the time I was told and I was in and out in no time. Thank you for the great service Vic, service advisor everything was easy.. My car was ready at the time I was told and I was in and out in no time. Thank you for the great service Vic, YOU ARE AWESOME! More
by cohack
Employees Worked With
Vic
December 06, 2013
This was a very friendly and informative visit. I just got a 25000 oil change on my 2010 Honda CRV. It was a short visit, just enough time for cup of coffe. got a 25000 oil change on my 2010 Honda CRV. It was a short visit, just enough time for cup of coffe. More
by FCatino
Employees Worked With
Do not remember
December 05, 2013
My service experience was very good. Vic Gillespie kept My service experience was very good. Vic Gillespie kept me informed and my car was repaired in punctual manner. Very happy with my service experien My service experience was very good. Vic Gillespie kept me informed and my car was repaired in punctual manner. Very happy with my service experience! More
by cvburd
Employees Worked With
Vic Gillespie
December 04, 2013
Honda North is just a great place to buy and service your car, and the people who work there are always ready to help you in any way they can to make your vist a great experience. Phil Folse car, and the people who work there are always ready to help you in any way they can to make your vist a great experience. Phil Folse More
by Philfolse
Employees Worked With
Vic and Mike
