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Honda North - Service Center

Danvers, MA

4.7
860 Reviews

860 Reviews of Honda North - Service Center

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February 16, 2014

My wife was concerned when the cigarette power plug stopped working on her new crv. The tech was very helpful. When it was fixed he called and said that it was a loose connection that probably happened More

by rayi99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O Keefe
Feb 17, 2014 -

Honda North responded

Hi Rayi99, Thank you for your nice comments and positive review regarding your recent service appointment at Honda North. Customer service is always number one goal at our dealership. We're excited to hear that you were happy with our service. Please don’t hesitate to contact us again if there is anything else that you need with you vehicle. Thanks again for your comments and feedback. We look forward to seeing you again soon. Honda North Danvers, MA

February 13, 2014

I only gave 2 stars for price b/c replacing 2 headlight bulbs cost over $60!!! It seems like there is a huge markup on parts and labor More

by Paradisealoha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Feb 13, 2014 -

Honda North responded

Dear Paradisealoha, Thank you for taking time share feedback on Dealerrater.com. We are thrilled to hear you enjoyed the service you received when working with Kyle at your recent Honda North appointment! As an employee owned company we understand how important price is and make every effort to provide the best value for our customers and their cars. One way we do this is by servicing our vehicles with certified manufacturer parts specific to that vehicle. This allows Honda North to ensure our customers will get the longevity they desire. We thank you for your business and look forward to seeing you at your next service appointment. Honda North Danvers, MA

February 11, 2014

My car wasn't washed, we weren't given free drink coupons like we have been given all times in the past, there were long wait times, and our extra issues were barely addressed and explained how to fi More

by valerieboyns
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure
February 11, 2014

I was greeted by a service person when arriving for my 5000 mile service. He took the vehicle in and the service time was short. When done and the car washed he brought the paperwork to me and quickly w More

by jhieber378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell
Feb 11, 2014 -

Honda North responded

HI jhieber378, Thank you for taking the time to share your recent service experience at Honda North here on dealerrater.com. We are thrilled you found service to be both easy and friendly. We look forward to seeing you at your next service appointment and will tell Denis Howell how pleased you were with the service you received. Thank you again. Honda North Danvers, MA

February 11, 2014

Service was great. Had blue tooth installed, However, I'm not too happy. The sound is not very good, lots of static. I need to play with it a bit more but will probably be back to have it looked at. More

by TMM0220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 11, 2014 -

Honda North responded

Hi TMM0220, Thank you for your nice comments and positive review regarding your recent service visit to Honda North; We'll be sure to give Dave the compliment! We would love to invite you back into Honda North to take a look at the blue tooth once more. Please don’t hesitate to call Steve Bouchie, Honda North's Service Manager at 978-539-5039. Thanks again for your comments and feedback. We look forward to seeing you soon. Honda North Danvers, MA

February 09, 2014

It was amazing - I barely had a chance to sit down and check my email on my phone when my oil change was complete. And to boot it turned out to be free because I've been a loyal customer! I'm beyond happy More

by TinaCurrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chann
Feb 10, 2014 -

Honda North responded

Hi Tina, Thank you for your nice comments and positive review regarding your recent service visit to Honda North. At our dealership, customer service is always number one goal. We're excited to hear that you were happy with our service. Please don’t hesitate to contact us again if there is anything else that you need with you vehicle. Thanks again for your comments and feedback. We look forward to seeing you again soon. Honda North Danvers, MA

February 05, 2014

Overall, wonderful service experience. I did not give the best possible as I asked for my clock to be set after servicing, and it was not in the last 2 visits ( 1 in January and 1 in February). I do not More

by jjauron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know his name. Susan Madden brought me the bill
Feb 05, 2014 -

Honda North responded

Hi jjauron, Thank you for taking the time to share your review of Honda North on DealerRater. We appreciate your kind words and your feedback regarding your recent visit to our service department. We would love to speak with you further regarding the small details of your service appointment, specifically setting the clock for you. When you have a moment, please give Steve Bouchie (Honda North's Service Manager) a call so that we can ensure this is addressed during your next scheduled service. Thank you again, for choosing Honda North! Honda North Danvers, MA

February 02, 2014

Even though I didn't have an appointment & needed major service, I was taken in quickly and the work was completed within the time frame stated. Tim was friendly and courteous and provided all of the More

by Rfalzara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Feb 03, 2014 -

Honda North responded

Dear Rfaizara, Thank you for your positive comments about your recent service appointment at Honda North on DealerRater. We’re glad to hear that Tim was friendly and helpful, and that our service team was able to get you back on the road so quickly. At our store, customer service is always our number one priority. If there is anything else that you need with your vehicle, please don’t hesitate to call Tim or Steve Bouchie, Honda North's Service Manager at 978-539-5039. Thanks again for your nice words and feedback. We sincerely appreciate it. We'll see you again soon at your next service appointment. Honda North Danvers, MA

February 01, 2014

As always, from the time I drive up to the time I leave everyone is courteous, professional and I never feel anyone has a condescending attitude. Thank you for your consistent good quality service. More

by Gurdon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 03, 2014 -

Honda North responded

Hi Gurdon, Thank you for your kind words and positive review on DealerRater about your recent service appointment at Honda North. We’re happy to hear Kyle was friendly and courteous, and that our service team was able to perform our work with the same consistency that you've experienced in the past. At Honda North, customer service is always our number one priority. Please don’t hesitate to call us anytime if there is anything else that you need with your car. Thanks again for your positive feedback - and your business too! We look forward to seeing you again soon. Honda North Danvers, MA

February 01, 2014

Your service department is excellent, as soon as I came in I was taken care of right away. Miss Madden asked if I would like a drink while I waited and I got a coffee. The man who took care of my oil chan More

by plumjam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
susan madden
Feb 03, 2014 -

Honda North responded

Dear Plumjam, Thank you for your positive comments and review on DealerRater about your recent service visit to Honda North. We’re glad to hear that Susan was friendly and helpful. Customer service is always our number one priority at Honda North. Please don’t hesitate to call on us again if there is anything else that you need with your car. Thanks again for your kind words. We appreciate your comments and feedback. We'll see you again soon at your next service appointment. Honda North Danvers, MA

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