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822 Reviews of Honda North - Service Center
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January 13, 2014
Went for an oil change / also alignment and got two new tires. Went on a Sunday and Dennis was outstanding. I would highly recommend Honda / Dennis to my friends. Overall excellent ratings. Thank you tires. Went on a Sunday and Dennis was outstanding. I would highly recommend Honda / Dennis to my friends. Overall excellent ratings. Thank you. More
by rgrube
Employees Worked With
Dennis
January 11, 2014
I was given a warm greeting by Susan upon my arrival. She made me feel right at home and took immediate care of my Accord, while I waited in a beautiful and comfortable lounge. Paperwork was all completed wh made me feel right at home and took immediate care of my Accord, while I waited in a beautiful and comfortable lounge. Paperwork was all completed when she returned in a short time with my car ready to go! She even complimented my selections for customizing my Accord, and made me proud to be an owner. This was simply a perfect visit! More
by xdemmons
Employees Worked With
Susan Madden
January 09, 2014
I wish I had come to Honda North before buying my Kia had nothing but a HORRIBLE experience with Commonwealth Will always come to Honda North for any purchases from now on. Carol Glad I bought my Jeep from nothing but a HORRIBLE experience with Commonwealth Will always come to Honda North for any purchases from now on. Carol Glad I bought my Jeep from you people More
by Adara
Employees Worked With
Dennis
January 09, 2014
Where else can you go and get an oil change in 40 minutes? And the place was busy! Friendly service. People seem happy to work there. minutes? And the place was busy! Friendly service. People seem happy to work there. More
by krbamb
Employees Worked With
Tall, friendly blonde woman greeted me and took my car for an oil change. I'm sorry I forgot her name.
January 07, 2014
Very good. I bought my car here after getting a very honest check up on my prior car. I think being employee owned makes a big difference. Lots of pride in their work! honest check up on my prior car. I think being employee owned makes a big difference. Lots of pride in their work! More
by gooligan1
Employees Worked With
I didn't read his name tag. Smiling, cheerful, American of Asian ancestry, and delightful.
January 05, 2014
I brought my Accord in for a scheduled oil change. It is the second of two cars that I bought new and service here so far over the last 10 years. Consistently great overall experience. Consistently honest. the second of two cars that I bought new and service here so far over the last 10 years. Consistently great overall experience. Consistently honest. Consistently polite. Consistently respectful. Consistently friendly. I actually enjoy going there. Lucky continues the trend. More
by jc2lately
Employees Worked With
Lucky Chan
January 02, 2014
It is a wonderful experience to have my service provider contact greet in in my car, give me an accurate estimate of the time to perform the initial oil change and fluid top off, provide me a coupon for a c contact greet in in my car, give me an accurate estimate of the time to perform the initial oil change and fluid top off, provide me a coupon for a complimentary beverage, direct me to the waiting area, then upon completion of the job go over in detail what tasks were performed and provide me a coupon for a complimentary car wash when the weather turned warm enough. The rug vacuuming was much appreciated. More
by gazebo3e4
Employees Worked With
casey
December 31, 2013
Hi, I arrived at the Honda North Express Service Hi, I arrived at the Honda North Express Service Center on Saturday 12/28 at 11:55 pm. Three individual service employees were walking by and did n Hi, I arrived at the Honda North Express Service Center on Saturday 12/28 at 11:55 pm. Three individual service employees were walking by and did not greet me until ~20 minutes later while I was in the car in the Express Service Lane. The employees saw me but chose not to acknowledge me. I'm not sure if its because Honda North is close for lunch at this time or not but letting me know would have helped. When another SUV drove to the side of where my vehicle was only then did an employee (assumed to be Denis Howell since his name is listed as the ADVISOR on the receipt) step out to greet me and ask what type of services I was requesting. His estimate for my MA State Inspection Sticker and Oil Change was "an hour and 15 minutes to an hour and 30 minutes" due to what he described as the service dept being held up with other cars. The services were not complete until 2:10 pm. At least EIGHT other individuals some for car repairs, many for oil changes and at least 2 other individuals for a combination of the MA state inspection sticker and oil change arrived after I did and service for them was complete before me. I understand that some of them had appointments but I do not believe all did. Either way, I wouldn't have mind if the Service department was running late, but choosing not to let me know that Service was running late I feel is a problem. Sales and service was great when I originally purchased the car but over the past year, I've noticed that its been taking service longer each time for my oil change (with and without an appointment) and employees are less friendly. Upon letting me know that the vehicle was was ready "Dennis" did not apologize or acknowledge the fact that his estimated time was late and I felt that the way he talked to me was as if I was a bother to him. Based on the last few experiences at Honda North I may not recommend this dealership and service department to others. I had greatly appreciated the employees when I initially purchased the car but have noticed that the older the car is the less pleased employees seem to see me. I hope that this review will allow Honda North and its employees to improve on their service. Thanks. More
by LisaD3262
Employees Worked With
Denis Howell
December 31, 2013
My Battery died on my 2008 Honda Accord... The service manager took the time to research the battery from the previous owner and found that the warranty was still good...Saving me the cost of the battery. manager took the time to research the battery from the previous owner and found that the warranty was still good...Saving me the cost of the battery. Service was quick and complete, everyone was very friendly and professional. I even saw our sales rep Evy who took the time to come over and speak to us even though it had been a year since we saw her last. All in all it was a very pleasant experience. More
by dixpark
Employees Worked With
Dennis Howell
December 31, 2013
The service was very fast, and friendly. My wife and I didn't even get a chance to finish our breakfast sandwiches. The service lady, explained what they did. She also explained that I should get an inter didn't even get a chance to finish our breakfast sandwiches. The service lady, explained what they did. She also explained that I should get an interval check. So next oil change, I will get a 15k check. I am very happy with the way I am treated at Honda North. More
by PaulBedard
Employees Worked With
Sorry, I don't remember the lady's name
