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822 Reviews of Honda North - Service Center
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January 24, 2014
I was WAY overdue for an oil change and expected being admonished by the technician, but he was very friendly and understood my situation. Service was very prompt, and waiting area very comfortable. admonished by the technician, but he was very friendly and understood my situation. Service was very prompt, and waiting area very comfortable. More
by Bhabina
Employees Worked With
Denis
January 23, 2014
I came in for an oil change so I used the Express Service. It was excellent. I was in and out under 30 minutes. The gentleman welcoming me to your Service Center was friendly and polite. I also a Service. It was excellent. I was in and out under 30 minutes. The gentleman welcoming me to your Service Center was friendly and polite. I also asked for new wiper blades. My requests were completed as requested and like I said, the service was fantastic and timely. More
by lbeau218
Employees Worked With
Lucky Chan
January 21, 2014
I had called earlier in the day, was told that I needed no appointment, when a good time of day would be, was met ay door upon arrival, and the service was performed quickly. I know that today's business no appointment, when a good time of day would be, was met ay door upon arrival, and the service was performed quickly. I know that today's business trend is to be user friendly, but Honda North seems to exceed that expectation and I like it. We found this to be true when we were looking for a car, and when and after we bought the car. More
by whobbie
Employees Worked With
Susan Madden
January 20, 2014
Tim was friendly and very helpful and researched whether the vehicle was under factory warranty. So glad it was! Service was quick and efficient and car was beautifully washed when I got back in. Thanks the vehicle was under factory warranty. So glad it was! Service was quick and efficient and car was beautifully washed when I got back in. Thanks, Honda North! More
by anncook5
Employees Worked With
I think his name was Tim.....VERY helpful!
January 17, 2014
First, Jeanette, my customer care guide was great. No complaints there! She was cheerful, knowlegeable and responsive. Kudos to Jeanette. However, your detailing department is sorely lacking in the complaints there! She was cheerful, knowlegeable and responsive. Kudos to Jeanette. However, your detailing department is sorely lacking in the quality of their work and I found the service department's asstitant manager to be equally inept in following up with my dissatisfaction. The inside of my car was very clean but they did not buff the Armoural cleaner at all!!!! Every surface is still slick and sticky which brings me to my second point. During the 14K detailing service I was lead to beleive that they would "hand wash" the car. I assumed, my mistake, that they would buff it and make it look "new" as well. When we got home we noticed that there were greasy handp prints ALL OVER THE CAR!!! There were still dirt streaks on the hood! This is a $89 service and it was poorly done. Very unhappy with the work. I could have had someone come out to my house for $20 more and they would have buffed out the scratches and waxed the exterior in addition to the full interior clean. I called and was connected to you assistant service dept manager who suggested, at rush hour, that I bring it back in - which would have required me to drive an hour there and another hour back for what? A car wash? He was rude, impatient and certainly not willing to refund anything on the bill and said the best they could do is wash my car next time I come in. Don't you do that as a courtesy anytime someone comes in for a service??? So what exactly am I getting for this here? I think they should offer to redo the entire 14K service for my inconvenience or credit 1/2 of it back to me as the exterior was clearly not done! For god's sake, I need to take my car to a car wash tody! A day after having it detailed! Let's see if this gets any response whatsoever now that I have taken the time to let you know. Sincerly, Lori Lizotte More
by greyface
Employees Worked With
Lori Lizotte
January 17, 2014
Met at the service gate while in my car. Person was very courteous. I came in for a sticker. I used Honda North because they go over the whole car and let me know if any additional work was needed. Servi courteous. I came in for a sticker. I used Honda North because they go over the whole car and let me know if any additional work was needed. Service was very fast. Price was reasonable. More
by balinuska
Employees Worked With
Dont remember name
January 15, 2014
I called Honda North because icons unfamiliar to me lit up on the control panel. I was told not to drive it and have it towed to Honda North. As soon as it arrived I got a call from Vic Gillespie informing up on the control panel. I was told not to drive it and have it towed to Honda North. As soon as it arrived I got a call from Vic Gillespie informing me that they would look at the car and get back to me. She said it might not be until the next day since it was later in the afternoon. However before the day was up she called me back with what they thought was the problem but wanted to keep it overnight to run more tests to make sure nothing else was involved. As promised she called me back the next day with what caused the problem in the first place. I gave her permission to fix it and the car was ready when she said it would. I appreciate the calls, when promised, explaining the problems, cost and when the car would be ready. I have always serviced my 2006 CRV at Honda North and will continue to do so because I trust them and the high level of customer service they provide. More
by Louise4
Employees Worked With
Vic Gillespie
January 14, 2014
Went in for oil change and inspection sticker= Express service. Susan was great. greeted me and gave me voucher for coffee. Service done within 40 minutes or so. First bill included charge for oil chang service. Susan was great. greeted me and gave me voucher for coffee. Service done within 40 minutes or so. First bill included charge for oil change and Susan noted that, since I had done full service before, I should not have been charged for oil change, so, on her own, she corrected bill. I would have missed that point. Been servicing my 07 Accord, that I bought there, for past six years and have always had great and thoughtful service! More
by ndigiovanni
Employees Worked With
Susan Maddon
January 13, 2014
I went to Honda North for oil change and safety inspection. When I entered the service center, I was promptly met by a service representative who was attentive, friendly, and professional. The serv inspection. When I entered the service center, I was promptly met by a service representative who was attentive, friendly, and professional. The services were completed in a timely manner and were explained to me by the service representative. More
by dnlameister
Employees Worked With
I am sorry but I do not know his name.
