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Honda North - Service Center

Danvers, MA

4.7
847 Reviews

847 Reviews of Honda North - Service Center

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June 28, 2024

Took my 2018 Honda HR-V in for a/c service. After charging me $164.95 for a "diagnostics", I was quoted a repair price of over $1200. I took my car to an independent Honda mechanic who told m More

by polarbear1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Rubino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Grimes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Honda North responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Honda North

Jul 04, 2024 -

polarbear1990 responded

Thank you, but short of a refund, there is not much to discuss here. You can check the email exchange between myself and Dominic. I have literally spent thousands of dollars at your dealership over the years and consider this episode (I.e. being provided an unnecessary repair diagnosis, then being charged for it on top of that) unacceptable. And to boot, all anyone seems to care about is the survey, not customer service.

June 27, 2024

Good dependable timely no wait trustworthy friendly . Immediately serviced my car. Knowedgable Supplied update upon lea ing More

by Karpowicz.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Woolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jairo Baez
Jun 27, 2024 -

Honda North responded

Thanks for sharing your experience! We're glad to hear our Honda North team provided timely and dependable service. We appreciate your trust in us! Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 25, 2024

Jorge was excellent will be back for regular maintenance for 3020 Honda CR-V in the future. More

by Old enough
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Honda North responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jorge met your expectations. Thank you for choosing Honda North, we look forward to having you as a valued customer for many years to come! Sincerely, Honda North

June 22, 2024

Excellent service when a tire issue occurred and service light appeared. Promptly and efficiently repaired More

by Joan Kershaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Boyd
Jun 24, 2024 -

Honda North responded

Thank you, Joan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda North. Sincerely, Honda North

June 20, 2024

Great service my air conditioning stopped working and the heat wave was coming They got my car back to me all fixed and cooling plus did drive belt and engine cooling system flush . Great timing the heat w More

by Westie mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
Jun 20, 2024 -

Honda North responded

Thank you for sharing your experience! We're glad our Honda North team could get your air conditioning fixed just in time. Stay cool and drive safe! Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 20, 2024

Service was excellent very efficient and very thorough. Gave me a complete rundown a review of what was done and what needs to be. More

by Coachrobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 21, 2024 -

Honda North responded

Coachrobson, we're glad to hear you had an excellent experience with our efficient and thorough service at Honda North. Thanks for the review! Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 19, 2024

I took my car to Honda North for a state inspection and dealt with Domoinic Rubino. He was very friendly, courteous and professional. He gave me a time frame for when the car would be ready and it was fini More

by richard.stout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Rubino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Honda North responded

Thank you for sharing your positive experience with Dominic at Honda North! We're glad to hear everything went smoothly and on time. We look forward to assisting you again in the future! Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 24, 2024

Awesome nice people would not hesitate to go here again fast friendly service. Thanks again. More

by vmorano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
May 27, 2024 -

Honda North responded

Hi V Morano! Thank you for leaving us this five-star review and the kind words about our service team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 17, 2024

My recent visit to Honda North for service on my 2023 Accord Hybrid was excellent. I had to get my annual inspection sticker and was out of there in about 1 hour. Wilson Caceres treated me very well with More

by Johngogolos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Caceres
May 17, 2024 -

Honda North responded

John, thank you so much for the positive feedback about your recent experience at Honda North! We appreciate you trusting us with your vehicle and are happy to hear that Wilson could make your visit a comfortable one. Take care and we'll see you again next time! Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 17, 2024

Excellent service plus friendly ! Thanks for giving a fast service. See you next spring time. More

by Nancyarena635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
May 18, 2024 -

Honda North responded

Hi Nancy! Thank you for leaving us this five-star review and the kind words about our service team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.HondaNorth.com

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