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Honda North - Service Center

Danvers, MA

4.7
822 Reviews

822 Reviews of Honda North - Service Center

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March 12, 2014

The required service was explained to me in detail. I was kept informed of progress by telephone as well as being told of problems or other concerns. More

by Jgurrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O'Keefe
Mar 12, 2014 -

Honda North responded

Hi Jgurrie, Thank you for sharing your experience on DealerRater. We are glad to hear that our service technicians kept you informed throughout the entire servicing process with your vehicle. We look forward to seeing you at your next scheduled service appointment. Thank you, Honda North Danvers, MA

March 12, 2014

Went in with code B123 showing on dashboard. Service writer sold me a 75,000 mile service instead of addressing the service codes. That won't happen again. Did not change the cabin filter per code requi More

by johndonlon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Mar 14, 2014 -

Honda North responded

Hello johndonlon, Thank you for your review on DealerRater regarding your recent service experience at Honda North. We appreciate your feedback and comments. As an employee owned company, we pride ourselves on customer service and satisfaction so we would like the opportunity to speak with you in more detail about your experience at Honda North. We would sincerely appreciate it if you could call Honda North’s Service Manager, SteveBouchie directly at the following number, 978-539-5039 to discuss. John, thank you again for your feedback, we look forward to hearing from you soon! Honda North Danvers, MA

March 11, 2014

I emailed Honda North in the morning and got an afternoon appointment for routine service.My appointment was for 2:50pm my CRV was returned to me at 3:20pm with service complete, my CRV washed and vacuumed! More

by Larrymcd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell
Mar 12, 2014 -

Honda North responded

Hi Larry, Thank you so much for your kind words and positive review of Honda North on DealerRater! We are thrilled to hear that you enjoyed working with our service department and that we were able to get you back on the road in a timely manner. Thank you again for choosing Honda North! We look forward to seeing you at your next scheduled service appointment. Honda North Danvers, MA

March 09, 2014

Kim called me to keep me informed of every issue with the car. I explained how long I wanted the car and she recommended the service ideal. More

by RobinJHarris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Brown
Mar 10, 2014 -

Honda North responded

Dear RobinJHarris, Thank you for your nice note Kimberly will be excited to hear your comments. Thank you for taking the time to send us your feedback about the service you received during your visit to Honda North. We are happy to learn you are pleased with our service and look forward to the opportunity to service your vehicle during your next appointment. Thank you again, Robin, for your comments and business. We sincerely appreciate it. Honda North Danvers, MA

March 01, 2014

FAST, COURTEOUS SERVICE IN A PLEASANT ENVIROMENT. ALL EMPLOYEES THAT I ENCOUNTERED WERE FRIENDLY AND HELPFUL. THE WAITING AREA WAS VERY COMFORTABLE. BEVERAGES AND FOOD WAS AVAILABLE FOR THOSE WHO DESIRED More

by royroy1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus
Mar 03, 2014 -

Honda North responded

Hi Royroy1964, Thank you for such a positive review of Honda North! We are so happy to hear that you like our service at our dealership. Customer satisfaction is always our top priority, so we are thrilled that you enjoyed working with our entire service team. We hope you to see you again soon at your next service appointment. Thanks again for your kind words! Honda North Danvers, MA

Mar 03, 2014 -

Honda North responded

Hi Royroy1964, Thank you for such a positive review of Honda North! We are so happy to hear that you like our service at our dealership. Customer satisfaction is always our top priority, so we are thrilled that you enjoyed working with our entire service team. We hope you to see you again soon at your next service appointment. Thanks again for your kind words! Honda North Danvers, MA

February 28, 2014

Very happy with Honda North sales and service. Have recommended several people to purchase vehicles at Honda North. Purchased (2) cars from Dominic Robino. My mom, Diana Sweeney-Darcy has also purcha More

by dacchamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Robino
Mar 03, 2014 -

Honda North responded

Hi Dacchamp, Thank you for your nice comments and positive review regarding your recent experience at Honda North. Customer service is always number one goal at our dealership. We're excited to hear that you were happy with Dominic and our team at Honda North. Please don’t hesitate to contact us again if there is anything else that you need with you vehicle. Thanks again for your comments and feedback - and your referrals too! We look forward to seeing you again soon. Honda North Danvers, MA

February 27, 2014

Dennis was extremely accommodating and helpful...from my first phone call to schedule, to the end. Also very friendly, and the service was done in under the anticipated time. More

by pamelalsj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres
Feb 27, 2014 -

Honda North responded

Dear Pamelalsj, Dennis will be thrilled to hear the compliments! Thank you for taking the time to tell others about the service you received during your visit to Honda North. We are happy to learn you are pleased and look forward to the opportunity to service your vehicle during your next appointment. Pamela, thank you again for your business, kind words and compliments. We appreciate it. Sincerely, Honda North Danvers, MA

February 26, 2014

While this service visit was for a simple oil change, I was very pleased with the prompt service and courteous staff. The entire service took less than 30 minutes, and included a comprehensive multi-point More

by DlrRvw01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell, Susan Madden
Feb 26, 2014 -

Honda North responded

Hi DIrRvw01, Thank you so much for your kind words and review on DealerRater. We are glad to hear that you have been a longstanding customer of Honda North, specifically in our service department! We appreciate you sharing your experiences here on DealerRater. As an employee owned company, our entire staff takes great pride in building lasting relationships with our customers. We look forward to seeing you at your next scheduled service appointment! Thank You! Honda North Danvers, MA

February 25, 2014

Great customer service as always. Pleasant experience on a Sunday morning. Would like it to be a little quicker, but I can't complain. Apparently everyone had the same idea for a sunday. More

by Jrment
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky chan
Feb 25, 2014 -

Honda North responded

Hi Jrment, We are happy to learn you were pleased with the service you received during your Honda North appointment and look forward to giving Lucky Chan your compliments. You're right- sunny skies on a Sunday morning often equals car service time! Thank you again for your time-we appreciate your business and feedback. See you at your next appointment! Honda North Danvers, MA

February 24, 2014

Worst customer service. Made my car WORSE than when I brought it in. Really, really, really incompetent repair shop. Top top it all off, they have really poor records management and make recommend More

by HondaRJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager - Steven B
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