Honda North - Service Center

Excellent Customer Service and Detailing I felt as though I went to an honest Dealer Service Center, which is hard to come by. Tim was very honest and professional. The service work was com I felt as though I went to an honest Dealer Service Center, which is hard to come by. Tim was very honest and professional. The service work was complete as promised and the detailing work on my car was the best I've ever had done! Thank You Tim! More

Service Excellent service. Taken right away. Work done professionally. Got exactly what I came in for. Neat work done, done efficiently. Will be back. Why d Excellent service. Taken right away. Work done professionally. Got exactly what I came in for. Neat work done, done efficiently. Will be back. Why does this need to be 25 words................... More

Very pleasant experience. Tim is an excellent representation of Honda North. I brought my car in for its 105,000 mile service, which is fairly detailed. Tim explained the proce Tim is an excellent representation of Honda North. I brought my car in for its 105,000 mile service, which is fairly detailed. Tim explained the procedure in terms I could understand and made sure my specific concerns were addressed. He was friendly, thorough, and kept me informed on the process by phone. My calls were promptly returned, which makes a world of difference when trying to complete a big service and pick your vehicle up in the same day. I did receive a loaner vehicle, which Tim advised that I may want to do since the service takes a few hours - I'm glad I did! I was able to get my daily errands done while my CR-V was being worked on. Thanks again, Tim! More

Great Dealership Great People to work with. Always know what they are talking about. Treat you like its your first time there. Want to make you part of their family. Great People to work with. Always know what they are talking about. Treat you like its your first time there. Want to make you part of their family. More

Very Good Service The service advisor was great and he explained everything professionally. Very satisfied with the work from the service department. I will return to H The service advisor was great and he explained everything professionally. Very satisfied with the work from the service department. I will return to Honda North. More

Service My only concern & I am not sure if this is within anyone's control is that I had my tires totated on Sunday and my 'check tire pressure' light lit up My only concern & I am not sure if this is within anyone's control is that I had my tires totated on Sunday and my 'check tire pressure' light lit up on Monday. More

Honda North - Honesty and Integrity I brought in my 2002 Honda CR-V for a pre-inspection to get a sense of what it would take to get it to pass next month. A thorough going-over was don I brought in my 2002 Honda CR-V for a pre-inspection to get a sense of what it would take to get it to pass next month. A thorough going-over was done and the honest answer from the service folks was...don't spend any more money on this car. At 135,000 miles and a lot of rough use, it was time to put it out to pasture. I totally appreciated the honest advice to not spend $4000+ to pass inspection even though it was reasonably road-worthy. I've purchased 3 Hondas from Hinda North and will be stopping back in soon to get #4. More

just okay I dropped by 2x to have an oil change but the wait was 45 minutes. The staff recommended I come first thing in the morning which I did, and was infor I dropped by 2x to have an oil change but the wait was 45 minutes. The staff recommended I come first thing in the morning which I did, and was informed that someone's grandmother had passed away and the wait would be 45 minutes. The shop opened at 7:05 and the coffee shop was dark and only had coffee from the day before at 7:10. They seem to be very casual about punctuality here. When I got my car back the floors were vacuumed poorly and the back of my seat was soaked from the employee wearing their rain soaked slicker to bring my car around. I purchased the car in December (pre-owned) and was told it had been thoroughly inspected. While cleaning the car afterwards, I realized that the driver's side mat had a whole in it. I spoke with service and they told me I had to order 4 mats that they were not sold separately. I spoke with the service manager and asked for them to replace the mat because it was damaged when I bought the car and they should have seen it during their inspection. He told me he would have the sales person call me but it has been a week and no word from Honda North. Finally, every time I bring my car by to be washed the car wash is broken including the day I had my oil changed. I have used Jiffy lube in the past and the customer service was much better there. I own this Honda now and I must continue to use Honda North during the warranty period so I do hope the service improves. More

Service Vic Gillespie was great!!! Very responsive very clear on what my options were and terrific to deal with!!!!!! My issue came with the picking up of Vic Gillespie was great!!! Very responsive very clear on what my options were and terrific to deal with!!!!!! My issue came with the picking up of my car on Friday evening. I arrived at 6:01pm, not realizing that service and the cashier closed at 6:00. Someone is sales tried to help me, then I ended up heading home with the rental car. I called the next morning (Saturday), and spoke to Meghan. I told her I was heading out of state in another vehicle for my son's baseball tournament, so could I pick up my car and drop off the rental on Monday morning. She said I would be charged the extra days for the rental and didn't offer any solutions. So I had to come down and pick up my car and drop of the rental (Newburyport to Danvers and back to Newburyport), before heading south again to Connecticut delaying my son and people I was traveling with. Also, when I left a detailed message on earlier that week on Tuesday evening on Meghan's voicemail to book an appointment for Friday morning, I never got a call back. I had to call again on Thursday to book the appointment. More

Excellent Service Each and every time I bring my Honda Pilot in for maintenance, I receive exceptional, friendly service. I appreciate the care and expert service deli Each and every time I bring my Honda Pilot in for maintenance, I receive exceptional, friendly service. I appreciate the care and expert service delivered to my vehicle and enjoy waiting a short time for my car either watching TV, catching up on emails or meeting someone new in the lobby. I would recommend Honda North for purchasing a new vehicle or servicing one. More