Honda North - Service Center

Oil change service and brake question The service was excellent and everyone was very pleasant to deal with. There was a young woman, I think her name was Vic, who was very helpful in ans The service was excellent and everyone was very pleasant to deal with. There was a young woman, I think her name was Vic, who was very helpful in answering questions that I had about a brake situation, and setting up an appointment to take care of it. She has a very pleasant way of dealing with customers. More

Service Fast and friendly service. Every employee is very helpful with explaining all service performed that day and what service is due with the next visit. Fast and friendly service. Every employee is very helpful with explaining all service performed that day and what service is due with the next visit. More

Service for new cr-v Had my 2014 cr-v in for 5000 mile routine service. I used the express service line and had no waiting. I was accepted immediately, got a ticket for a Had my 2014 cr-v in for 5000 mile routine service. I used the express service line and had no waiting. I was accepted immediately, got a ticket for a free coffee, and only has a 20 minute wait. The best was it was a free service as it was the first time in since purchase. More

Excellent service Tim was extremely friendly and thorough explaining each service that the car needed. I could tell that he had a good understanding of how a car opera Tim was extremely friendly and thorough explaining each service that the car needed. I could tell that he had a good understanding of how a car operates, so I was confident in what he was telling me. I feel like Nate the technician really thoroughly checked the car and that we definitely got our money's worth out of the B service. I really appreciated the discounts he and Tim were able to find in order to keep the cost of the repairs down, since they were slightly higher than originally planned (due to some work that needed to be done, that couldn't have been foreseen until the tech actually began the brake work). I also appreciated the ability to take a complimentary rental car home so that I did not have to wait for the repairs to be completed. When I came back to pick up my car, Tim was with another customer, and Vic checked me out. She was friendly and thoroughly explained everything that had been done to the car. I've been a customer at Honda North for 11 years. In the last couple of years, the customer service has really been stepped up a notch. You've really developed a great team. Thanks! More

Honda Service I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was informed of the approximate time of my wait and was offered a hot coffee or cold drink. As I waited, I watched and listened to the young woman call owners when their cars were ready. She was extremely knowledgeable and read the suggestions that the technicians had for the care of their cars. Many people had questions and she handled everyone with care and friendliness. My car was serviced in almost exactly the time I was told. It was a routine new car inspection (I lost my front plate) so I didn't need the quick consultation. I was escorted to my car by one of the service technicians and wished a great day. More

Car serviced Everything went smoothly, from dropping off the car to picking it up. The car was detailed while it was there, it looks great and runs great also. Everything went smoothly, from dropping off the car to picking it up. The car was detailed while it was there, it looks great and runs great also. More

Oil Change I needed a oil change so I headed over to Honda North. The Service Manager Denis came over and took my car in and it was done w/i 30 Minutes. Always I needed a oil change so I headed over to Honda North. The Service Manager Denis came over and took my car in and it was done w/i 30 Minutes. Always great service. More

Service experience I was waited on immediately upon arrival, my intended service was reviewed and my loaner car was available, Mid-morning I was contacted about a coupl I was waited on immediately upon arrival, my intended service was reviewed and my loaner car was available, Mid-morning I was contacted about a couple of additional concerns within the vehicle and although it ended up costing more than I wanted to spend it was in my best interest to have the additional work done. The explanation provided by Tim O'Keefe was informative and non threatening. More

After 8 years, wonder how much more we paid. Current problem would've been 2nd brake repair in less than 9 mo. And also had work to address safety concerns in December - no caliper prob identifie Current problem would've been 2nd brake repair in less than 9 mo. And also had work to address safety concerns in December - no caliper prob identified then despite thorough inspection.. Declined work now - quoted price $300 more than competitors. Always have used dealer for service. If car is out of warranty, why pay so much more, we now truly wonder. How much have we overpaid for years? Not a good feeling. More

A Good Experience I scheduled my appointment on line. When I arrived at Honda North pulled up to the Service area, parked and entered. I was immediately acknowledged, i I scheduled my appointment on line. When I arrived at Honda North pulled up to the Service area, parked and entered. I was immediately acknowledged, information given but I didn't look at the mileage. I was going to go out to get it and the Service Rep asked for my key, pulled the car into the garage coming back into the office area entered the information into the computer. Because I always bring my car into Honda North all of the service information came up and the gentleman was able to see what type of service my car needed and explain everything very clearly to me. He gave me an estimated time that would be needed. I told him that I was prepared to wait, I had reading material with me and a coffee. I was and always have been impressed with your service department. Over the years I've had other vehicles having to deal with their service departments. I firmly believe you can judge a vehicle by not only the service their service department gives but the respect given the customer. I am so very pleased with my Honda and the Service Department at Honda North I would, and have, recommended the Dealership to others. I don't recall the gentleman's name and the papers are in the cars glove compartment. I'm hoping you can look him up and please tell him again thank you. Ann Marie L. Gombus More