Honda North - Service Center

Honda North responded

Dear lfelteau, Thank you very much for such a great review on Dealer Rater. We will make sure that Vic knows that her efforts were noticed. We agree that Vic is a great asset to our business and know that she always strives for complete customer satisfaction. We are happy to hear that your service went smoothly. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

Honda North responded

Dear Monagle, Even though we clearly did not meet your expectations, we appreciate the time you took to review your experience. Though our goal is to meet or exceed every customer’s expectation, we closely review both negative and positive reviews so we can correct our errors by investigating the situation, meet with personnel involved and use this experience as a training tool for what not to do again. We sincerely apologize for the lack up follow up as we have process in place for constant communication which was not obviously followed. If you have any further questions, feel free to reach out directly to our Service Manager, Stephen Bouchie at 978.539.5039 as we would love another opportunity to show why our service department is so highly regarded. Sincerely, Honda North Danvers, MA

Honda North responded

Dear suedelman, Thank you for taking the time to write a review on Dealer Rater. Customer service is our number one goal and we are happy that you were able to get your oil changed quickly. We know that your time is valuable so we try to complete all services quickly and accurately. Suedelman, we look forward to seeing you at your next service appointment and as always, thank you for your business. Sincerely, Honda North Danvers, MA

Honda North responded

Dear JoanneMG, Thank you very much for your kind words on Dealer Rater. We are quite happy to hear about your satisfaction in dealing with Tim O’Keefe. Customer service and complete customer satisfaction has been and always will be the number one goal of Honda North. We would like to thank you for your years of business and customer loyalty. We truly appreciate your business and look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA

Honda North responded

Dear Davemortellite, We sincerely appreciate your review on Dealer Rater. I would like to apologize for the confusion during your first oil change. There is no excuse for having a customer wait longer than necessary. We will review your oil change process and clarify where the miscommunication occurred. We are glad to hear that you had a good overall experience at Honda North and we look forward to seeing you at future service appointments. If you have any questions or concerns feel free to call Honda North any time. Thanks again for your business, we truly appreciate it. Sincerely, Honda North Danvers, MA

Honda North responded

Dear jb3147, Thank you very much for your review on Dealer Rater. We are happy to hear about your recent experience at Honda North. We strive for complete customer satisfaction and are glad to hear that our service department greeted you with a smile. In addition to our services, we are glad that you enjoyed our waiting area and cafe. We try to make our customers feel comfortable while at Honda north. Once again, thank you for your review and we look forward to seeing you soon at Honda North. Sincerely Honda North Danvers, MA

Honda North responded

Dear Chubba43, Thank you very much for the positive review and we would like to apologize for not accepting competitor’s coupons. We are honored that you came here because we were recommended as being “excellent”, since our goal is to exceed customer satisfaction with every interaction. We may not offer a rewards program like some other traditional retail oriented stores but we do offer numerous loyalty discounts. If you purchase you vehicle from Honda North and perform all schedule services, you will receive intermittent free oil changes. Another reward we offer our loyal customers is an extended powertrain warranty to 100,000 miles. If you service your vehicle at all times with us, Honda North extends the Honda manufacturer warranty of 60,000 miles to 100,000 miles, a 40% increase on your warranty - only at Honda North! Free oil changes and extended powertrain warranty may not be part of an official “rewards” program but along with providing “excellent” service to our customers, hopefully reason enough to continue being a customer at Honda North. Thank you for the time you took to review our services and hopefully we can continue to earn your business! Sincerely, Honda North Danvers, MA

Honda North responded

Dear cahills4, Thank you very much for your review and your ongoing support of Honda North. It is great to hear from longtime customers such as yourself and your family members. We are extremely grateful that you and your family have chosen Honda North for the past 13 years. It is because of customers like yourself that we strive to improve every day. We want each visit at Honda North to be better than the last and we appreciate your business. We look forward to seeing you at your next service appointment and or next lease/purchase. Sincerely, Honda North, Danvers, MA

Honda North responded

Dear vince65, Thank you for taking the time to write a review about your recent experience at Honda North. We are sorry to hear that you had to come for an “Emergency Service” but we are glad we were able to assist you in a timely and effective manner. We know that your time is important therefore our technicians work as quickly and efficiently as possible to get your vehicle fixed and back on the road. Honda North believes in going down the road of ownership together. This starts with the honesty and accuracy of the information we provide to our customers. We strive to give our customers prices that are as accurate as possible so that there are no unexpected surprises. Thank you for your business and we look forward to impressing you at your next visit to Honda North. Honda North Danvers, MA

Honda North responded

Dear rcouture, Thank you for taking the time to write a fantastic review on Dealer Rater. It is exciting that you and Joe were able to find a commonality between relatives! At Honda North, the relationship our employees have with customers is much more than strictly business. The employees genuinely care about our customers and we enjoy hearing from you. We are also excited that you took advantage of some of the services we provide here at Honda North such as the shuttle and 15 thousand mile service appointment. We do everything in our power to provide our customers with the best experience possible. Thank you again for your kind words and we look forward to seeing you at Honda North soon! Sincerely Honda North Danvers, MA