Honda North - Service Center

Service Versus Price: The Old Conundrum I received great service on my Honda Fit, when I recently had my catalytic converter heat shield replaced -- a victim of salt on our New England roads I received great service on my Honda Fit, when I recently had my catalytic converter heat shield replaced -- a victim of salt on our New England roads? ...but $250+ to replace it in a one hour procedure? -- Ouch! More

We bought here because of the service. We moved to MA owning an Odyssey and a Pilot and came to Honda North for service because it was close to Ipswich. We purchased our current Odyssey a We moved to MA owning an Odyssey and a Pilot and came to Honda North for service because it was close to Ipswich. We purchased our current Odyssey at Honda North primarily because of the excellent service. I came in for an oil change recently and added an alignment and 15,000 mile check up and it all got done the same day, with a free loaner rental car! All without an appointment ahead of time. Everyone was polite and accommodating. More

Oil change service and brake question The service was excellent and everyone was very pleasant to deal with. There was a young woman, I think her name was Vic, who was very helpful in ans The service was excellent and everyone was very pleasant to deal with. There was a young woman, I think her name was Vic, who was very helpful in answering questions that I had about a brake situation, and setting up an appointment to take care of it. She has a very pleasant way of dealing with customers. More

Service Fast and friendly service. Every employee is very helpful with explaining all service performed that day and what service is due with the next visit. Fast and friendly service. Every employee is very helpful with explaining all service performed that day and what service is due with the next visit. More

Honda Service I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was informed of the approximate time of my wait and was offered a hot coffee or cold drink. As I waited, I watched and listened to the young woman call owners when their cars were ready. She was extremely knowledgeable and read the suggestions that the technicians had for the care of their cars. Many people had questions and she handled everyone with care and friendliness. My car was serviced in almost exactly the time I was told. It was a routine new car inspection (I lost my front plate) so I didn't need the quick consultation. I was escorted to my car by one of the service technicians and wished a great day. More

Car serviced Everything went smoothly, from dropping off the car to picking it up. The car was detailed while it was there, it looks great and runs great also. Everything went smoothly, from dropping off the car to picking it up. The car was detailed while it was there, it looks great and runs great also. More

Service for new cr-v Had my 2014 cr-v in for 5000 mile routine service. I used the express service line and had no waiting. I was accepted immediately, got a ticket for a Had my 2014 cr-v in for 5000 mile routine service. I used the express service line and had no waiting. I was accepted immediately, got a ticket for a free coffee, and only has a 20 minute wait. The best was it was a free service as it was the first time in since purchase. More

Excellent service Tim was extremely friendly and thorough explaining each service that the car needed. I could tell that he had a good understanding of how a car opera Tim was extremely friendly and thorough explaining each service that the car needed. I could tell that he had a good understanding of how a car operates, so I was confident in what he was telling me. I feel like Nate the technician really thoroughly checked the car and that we definitely got our money's worth out of the B service. I really appreciated the discounts he and Tim were able to find in order to keep the cost of the repairs down, since they were slightly higher than originally planned (due to some work that needed to be done, that couldn't have been foreseen until the tech actually began the brake work). I also appreciated the ability to take a complimentary rental car home so that I did not have to wait for the repairs to be completed. When I came back to pick up my car, Tim was with another customer, and Vic checked me out. She was friendly and thoroughly explained everything that had been done to the car. I've been a customer at Honda North for 11 years. In the last couple of years, the customer service has really been stepped up a notch. You've really developed a great team. Thanks! More

Oil Change I needed a oil change so I headed over to Honda North. The Service Manager Denis came over and took my car in and it was done w/i 30 Minutes. Always I needed a oil change so I headed over to Honda North. The Service Manager Denis came over and took my car in and it was done w/i 30 Minutes. Always great service. More

Service experience I was waited on immediately upon arrival, my intended service was reviewed and my loaner car was available, Mid-morning I was contacted about a coupl I was waited on immediately upon arrival, my intended service was reviewed and my loaner car was available, Mid-morning I was contacted about a couple of additional concerns within the vehicle and although it ended up costing more than I wanted to spend it was in my best interest to have the additional work done. The explanation provided by Tim O'Keefe was informative and non threatening. More