Honda North - Service Center

1st major service on this vehicle Our service rep, Tim O'Keefe was awesome--went through everything needed, informed us of a software issue with the battery (that we were not aware of) Our service rep, Tim O'Keefe was awesome--went through everything needed, informed us of a software issue with the battery (that we were not aware of), offered us a loaner car (which we did not need this time) and was calling us before we even got home to discuss one other service that, while not necessary, was recommended. Car was done on time, was washed and pristine when we picked it up, and the difference in handling is noticeable. Although this has been mentioned before, it merits repeating--there are 3 Honda dealerships that are closer in miles to our home. We choose to do business with Honda North because they have never let us down and are exceptional in their professionalism. More

Oil Change On November 7, 2014 I bought my CRV in for an oil change. I was given a courtesy card for a beverage which I thought was very nice. My car was also On November 7, 2014 I bought my CRV in for an oil change. I was given a courtesy card for a beverage which I thought was very nice. My car was also washed and given back to me promptly. I believe Lucky Chan was the one who serviced my car. Thank you very much. Great job. More

Always a good experience We really enjoy the great service we get at Honda North. We trust the quality of their work. They are honest and trustworthy. They go the extra mil We really enjoy the great service we get at Honda North. We trust the quality of their work. They are honest and trustworthy. They go the extra mile to ensure that we are happy. We could go to a dealership in our home town, but instead we go to Honda North. More

Fast service Vic Gillespie was very quick to get me out and going in a very short time.. Change the TV from CNN to Fox News Please. Vic Gillespie was very quick to get me out and going in a very short time.. Change the TV from CNN to Fox News Please. More

Tons of work on my 2001 civic Customer service is incredible. They are honest and thorough, patient and professional. The service department is the reason I chose to buy a new car Customer service is incredible. They are honest and thorough, patient and professional. The service department is the reason I chose to buy a new car there just two weeks ago. More

Quick Express Service I took my car in through the express line for a quick standard service, oil change and filter. Lucky was great, he met me right away and took my car I took my car in through the express line for a quick standard service, oil change and filter. Lucky was great, he met me right away and took my car in. I brought in some work to do while waiting when Lucky came in quicker than I expected to let me know the service was done. He also informed of an upcoming recall on the fuel pump which was very helpful. Thanks Lucky! More

Basic oil change replacing lost key I waited quite a long time but they completed satisfactorily everything that I went to the dealership for. When I told the rep that I needed to leave I waited quite a long time but they completed satisfactorily everything that I went to the dealership for. When I told the rep that I needed to leave soon because I had to go to work she said as soon as it's ready I'll let you know. When it was ready she came right over. More

Service was great. Service was excellent. My car was ready when they said it would be and they even pulled it up close so I wouldn't have to walk to get it because it w Service was excellent. My car was ready when they said it would be and they even pulled it up close so I wouldn't have to walk to get it because it was raining. More

Happily Surprised I didn't expect so much for just an oil and filter. The evaluation of the condition of my car was unexpected and very thorough. Thank You I didn't expect so much for just an oil and filter. The evaluation of the condition of my car was unexpected and very thorough. Thank You More

I-Level Service In general, I'm happy with the service I received at Honda North. I was called when the multi-point inspection was completed and given accurate quote In general, I'm happy with the service I received at Honda North. I was called when the multi-point inspection was completed and given accurate quotes for the work that needed to be done. I was not super happy about the price - the cost of the labor here is very steep. In the end, though, it was my decision, and I didn't feel coerced into getting the work done there - it was really about the convenience and trusting Honda North to be more honest than a random mechanic I would have to find on my own. The only other feedback I have is that I had asked about a technical service bulletin regarding paint that was issued for my car when I made my appointment by phone, and I don't believe that they looked into that. Again, my fault for not bringing it up when I brought the car in, but I got up an hour early to bring the car in before work and my brain was just not functioning yet. I'll have to make sure to ask the next time I'm in. In summary, I am still a fan of Honda North, plan on continuing to go here, want to buy my next Honda here, but might choose to go with an independent mechanic with a lower labor rate for expensive repairs in the future to save money. More