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Honda North - Service Center

Danvers, MA

4.7
822 Reviews

822 Reviews of Honda North - Service Center

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July 17, 2014

Simple, fast recall work Dennis was explained the recall clearly. The work was done quickly. The waiting area was comfortable. I appreciated the complimentary beverage coupons More

by Chris Love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torrs
Jul 25, 2014 -

Honda North responded

Dear Chris Love, Thank you for taking the time to give us your feedback on the recent experience you had at Honda North. We would like to thank you for choosing Honda North; we appreciate your business. We make sure that our waiting area is comfortable and inviting for our guests while your vehicle is being serviced and you noticing is so nice to hear. If there is anything else we can do for you, please don’t hesitate to call Honda North. Thank you again for your business and we look forward to seeing you soon! Please have another cold drink on us next time you are here! Sincerely, Honda North Danvers, MA

July 16, 2014

Quick In & Out Came in for an oil change and wiper change before the monsoon. They said 45 minutes and gave me a couple free drinks. I sat maybe a half hour and the More

by Jason Lizotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember
Jul 25, 2014 -

Honda North responded

Dear Jason Lizotte, Thank you for taking the time to write your review on Dealer Rater. Timely and efficient service is always the top priority of Honda North. We know your time is important therefor we strive to get you back on the road as quick as possible. We are happy that you took advantage of the complimentary beverages offered with our services as we try to maintain a comfortable and welcoming environment. Thank you for choosing Honda North and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

July 16, 2014

excellent customer service by my rep, Vic Vic was my service representative and she was exceptional. Very thorough in explaining everything to me, extremely courteous and professional. She i More

by lfelteau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jul 25, 2014 -

Honda North responded

Dear lfelteau, Thank you very much for such a great review on Dealer Rater. We will make sure that Vic knows that her efforts were noticed. We agree that Vic is a great asset to our business and know that she always strives for complete customer satisfaction. We are happy to hear that your service went smoothly. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

July 16, 2014

2 days and still waiting Unhappy customer! The part was not in stock and my vehicle has been there for 2 days and still not ready. Nobody has bother to call me on the 2nd day More

by Monagle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Jul 23, 2014 -

Honda North responded

Dear Monagle, Even though we clearly did not meet your expectations, we appreciate the time you took to review your experience. Though our goal is to meet or exceed every customer’s expectation, we closely review both negative and positive reviews so we can correct our errors by investigating the situation, meet with personnel involved and use this experience as a training tool for what not to do again. We sincerely apologize for the lack up follow up as we have process in place for constant communication which was not obviously followed. If you have any further questions, feel free to reach out directly to our Service Manager, Stephen Bouchie at 978.539.5039 as we would love another opportunity to show why our service department is so highly regarded. Sincerely, Honda North Danvers, MA

July 14, 2014

Fastest Oil Change Ever! And It was Free! I needed an oil change and expected it to take up to an hour. I think it took 25 minutes, tops! Plus, it was free because my last service was a major More

by suedelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 25, 2014 -

Honda North responded

Dear suedelman, Thank you for taking the time to write a review on Dealer Rater. Customer service is our number one goal and we are happy that you were able to get your oil changed quickly. We know that your time is valuable so we try to complete all services quickly and accurately. Suedelman, we look forward to seeing you at your next service appointment and as always, thank you for your business. Sincerely, Honda North Danvers, MA

July 12, 2014

As always, unbelievable service I have been going to Honda North since I bought my CR-V in 2009. The service has always been done asap. The service reps go out of of their way to be More

by JoanneMG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Jul 25, 2014 -

Honda North responded

Dear JoanneMG, Thank you very much for your kind words on Dealer Rater. We are quite happy to hear about your satisfaction in dealing with Tim O’Keefe. Customer service and complete customer satisfaction has been and always will be the number one goal of Honda North. We would like to thank you for your years of business and customer loyalty. We truly appreciate your business and look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA

July 12, 2014

First oil change (free) Overall everything was fine except I kind of got lost in the shuffle, it was noon, maybe lunch time? My car was ready and sitting out in the lot for More

by Davemortellite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jul 25, 2014 -

Honda North responded

Dear Davemortellite, We sincerely appreciate your review on Dealer Rater. I would like to apologize for the confusion during your first oil change. There is no excuse for having a customer wait longer than necessary. We will review your oil change process and clarify where the miscommunication occurred. We are glad to hear that you had a good overall experience at Honda North and we look forward to seeing you at future service appointments. If you have any questions or concerns feel free to call Honda North any time. Thanks again for your business, we truly appreciate it. Sincerely, Honda North Danvers, MA

July 11, 2014

Early Morning Inspection Sticker This was my first visit to the service department at Honda North since I purchased my 2014 EX-L V-6 Accord and I was very pleased. Although the shop w More

by jb3147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie
Jul 25, 2014 -

Honda North responded

Dear jb3147, Thank you very much for your review on Dealer Rater. We are happy to hear about your recent experience at Honda North. We strive for complete customer satisfaction and are glad to hear that our service department greeted you with a smile. In addition to our services, we are glad that you enjoyed our waiting area and cafe. We try to make our customers feel comfortable while at Honda north. Once again, thank you for your review and we look forward to seeing you soon at Honda North. Sincerely Honda North Danvers, MA

July 10, 2014

See recview info I am very happy with the service rec'd, but I think you should honor other dealer coupons. I did not realize you did not and I have disc coupons from More

by Chubba43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jul 25, 2014 -

Honda North responded

Dear Chubba43, Thank you very much for the positive review and we would like to apologize for not accepting competitor’s coupons. We are honored that you came here because we were recommended as being “excellent”, since our goal is to exceed customer satisfaction with every interaction. We may not offer a rewards program like some other traditional retail oriented stores but we do offer numerous loyalty discounts. If you purchase you vehicle from Honda North and perform all schedule services, you will receive intermittent free oil changes. Another reward we offer our loyal customers is an extended powertrain warranty to 100,000 miles. If you service your vehicle at all times with us, Honda North extends the Honda manufacturer warranty of 60,000 miles to 100,000 miles, a 40% increase on your warranty - only at Honda North! Free oil changes and extended powertrain warranty may not be part of an official “rewards” program but along with providing “excellent” service to our customers, hopefully reason enough to continue being a customer at Honda North. Thank you for the time you took to review our services and hopefully we can continue to earn your business! Sincerely, Honda North Danvers, MA

July 09, 2014

Outstanding Service Department I have been dealing with Honda North since buying my first Honda from them in 2001. The Service Department has always been top-notch and helpful. Th More

by cahills4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jul 25, 2014 -

Honda North responded

Dear cahills4, Thank you very much for your review and your ongoing support of Honda North. It is great to hear from longtime customers such as yourself and your family members. We are extremely grateful that you and your family have chosen Honda North for the past 13 years. It is because of customers like yourself that we strive to improve every day. We want each visit at Honda North to be better than the last and we appreciate your business. We look forward to seeing you at your next service appointment and or next lease/purchase. Sincerely, Honda North, Danvers, MA

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