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Honda North - Service Center

Danvers, MA

4.7
822 Reviews

822 Reviews of Honda North - Service Center

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August 02, 2014

Honda Service Took my 2012 Honda CR-V in for service, oil change, several cars ahead of mine. I was told about 45 minutes or so. Got a cup of coffee and a breakfas More

by sedonasunset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Madden
Aug 13, 2014 -

Honda North responded

Dear sedonasunset, Thank you for taking the time to share your recent experience at Honda North with us. We are glad that you took advantage of the Café while you waited for your oil change. The breakfast sandwiches are delicious! Our service department works as quickly as possible while still keeping accuracy and completeness in the forefront of their minds. Our goal is to get our customers back on the road as quickly as possible. We look forward to seeing you soon! Please contact Honda North with any questions or comments you may have. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 01, 2014

Honda North Always efficient, friendly, helpful. The folks that check you in for your appointment are quick and always give you the up-front information, inform More

by allison.k.lobdell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember ! Everyone is helpful there!
Aug 13, 2014 -

Honda North responded

Dear Ms. Lobdell, Thank you for taking the time to write a review of Honda North on Dealer Rater. At Honda North we like to keep our customer as informed as possible. This way you knows what to expect during the duration of the service. We are glad that you enjoyed your experience and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA

August 01, 2014

Nice experience Was greeted very friendly and they did my oil change in no time at all. When I left everything was explained to me by a really nice man, but I didn't More

by teresalord1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nice guy talked to me before I left to explain, but didn't get his name , Stephen Bouchie
Aug 13, 2014 -

Honda North responded

Dear teresalord1, Thank you for writing and submitting a review of Honda North on Dealer Rater. We appreciate you taking the time to do so. We are happy to hear that your oil change went smoothly. Our technicians try to speak with each and every customer after the work is completed on their vehicle. This gives you and all of our customers a review of what was done on your vehicle and what services might be needed during your next visit. Communication between technicians and customers is key to Honda North’s complete customer satisfaction. If there is anything else we can assist you with please call us at any time we would love to hear from you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 01, 2014

Honda North Service Brought car in for routine oil change and tire rotation. Also requested that rear tire on driver side be checked for possible nail/screw. Screw was More

by clairedsg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie
Aug 13, 2014 -

Honda North responded

Dear clairedsg, Thank you for taking the time to share your recent Honda North experience with us. We are glad that we were able to find the puncture in your tire avoiding future complications. Our technicians try to work as quickly and accurately as possible in order to get you back on the road as quickly as possible. We are pleased to hear that this was your experience. If there is anything else you need, please call Honda North at any time. We would be happy to help. Sincerely, Honda North Danvers, MA www.HondaNorth.com

July 23, 2014

E faletra Very pleased with Honda North and our advisor Kyle Quinn. Car was serviced and completed in a timely manner. Kyle called my husband with updates. More

by Jrment
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Jul 25, 2014 -

Honda North responded

Dear Jrment, Thank you for your review on Dealer Rater. We appreciate you taking the time to do so. At Honda North, customer service is always our number one goal. This means calling customers and giving them the details of their service appointment. We believe that when customers and staff work together the service process can go very smoothly. We are happy to hear that you were satisfied with the service and time in which it was completed. Thank you for your business and we look forward to seeing you at your next service appointment. Don’t hesitate to call Honda North with any comments of concerns. Sincerely, Honda North Danvers, MA

July 23, 2014

running shoes! The morning that I brought my car in for service was extremely busy, with service men running to retrieve cars, and attend to customers who were dropp More

by vmc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Segien
Jul 25, 2014 -

Honda North responded

Dear vmc1, Thank you very much for sharing your recent Honda North experience with us. Each and every customer is very important to us and we will always try our best to accommodate each individual. Anytime, busy or slow, no matter the pace of the department, not matter that’s happening around us, your service is the most important. Customers come first at Honda North. Thank you for your time and patients. We truly appreciate your business. We look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA

July 21, 2014

Great service The low tire pressure light came on. I was close to Honda North. Tech found a nail. Repaired the tire in a few minutes & I was on my way. Thanks fo More

by Jack44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Jul 25, 2014 -

Honda North responded

Dear Jack44, Honda North would like to thank you for sharing your recent experience at our dealership. Although it was an unexpected stop, we are glad that you chose Honda North. We understand that unexpected cases like yours happen and we do our best to get you back on the road as quickly as possible. Thank you for coming into Honda North and we hope to see you again soon. If there is anything Honda North can do for you in the future please let us know, we would be happy to help. Sincerely, Honda North Danvers, MA

July 20, 2014

Needed my AC repaired The team did a great job with the AC repair. Steve did a wonderful job in applying the AC warranty to the invoice and Vic provided excellent customer More

by pkd1443
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic , Stephen Bouchie
Jul 25, 2014 -

Honda North responded

Dear pkd1443, Thank you for review on Dealer Rater. During summer in New England, the A/C in your car is a must. We are happy that we could assist you in fixing this problem. We’ll make Steve and Vic aware of your kind comments about their customer service as customer satisfaction is our number on goal. Thank you for your business and please call Honda North with your questions or concerns. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA

July 19, 2014

A/C Issues 2006 Ridgeline lost A/C and needed extensive repair. A/C was lost again shortly after because another component failed. Steve and Mike took care of th More

by dcreceiver
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie, Michael Segien
Jul 25, 2014 -

Honda North responded

Dear dcreceiver, Thank you for taking the time to write your review on Dealer Rater. We use these reviews to continuously improve our sales and services to better serve you. We are sorry to hear that you have been having some trouble with the A/C in your 2006 Ridgeline however we are glad that we could help you. At Honda North, we strive for perfection in every area of the business. It is great to hear that Steve and Mike took good care of you! We will be sure to let them know you took the time to tell us. If you have any questions or concerns, please call Honda North and we would be glad to assist you. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA

July 19, 2014

Idle Air control valve replacement for my 1997 Civic Sedan When I quoted the price of the repair to my relatives, they immediately expressed shocking Oh-My-Surprise dismay at what they felt was an overwhelming More

by roarbush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Jul 25, 2014 -

Honda North responded

Dear roarbush, Thank you very much for the 4.4 rating even though you were not thrilled with the pricing. We appreciate that you recognized our efforts with friendliness, exceptional service and that the 10% loyalty discount Kyle provided. Sorry you feel our pricing is high but we believe training our technicians so they are completely up to date with all certifications is of utmost importance. Our service department wants to provide you with the most reliable, safe and efficient repairs in the business. We also do extensive research to ensure we our prices are in line or lower than the market as we want to keep our customers happy and coming back. Thank you very much for your feedback, business and time. Sincerely, Honda North Danvers, MA

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