Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
822 Reviews of Honda North - Service Center
Sort by
December 21, 2014
Tim O'Keefe -- great service adviser Tim O'Keefe set me up for a same day appointment to fix rear brakes. He explained everything, gave me quote and estimate on time to fix. Everything Tim O'Keefe set me up for a same day appointment to fix rear brakes. He explained everything, gave me quote and estimate on time to fix. Everything was done according to his estimates. It was truly a pleasure once again having him as my service adviser. More
by mbrine
Employees Worked With
Tim O'Keefe
December 20, 2014
Excellent customer care and quality workmanship Having the Honda North team care for my 2010 Accord EX-L over the last two years has been a great experience. Everyone I've worked with, for routine Having the Honda North team care for my 2010 Accord EX-L over the last two years has been a great experience. Everyone I've worked with, for routine maintenance or repair, has been 100% professional, friendly, and helpful. In my 49 years of owning autos, mostly used vs. new, I've never felt more comfortable with a dealer service group than the Honda North team. More
by Mabalis
Employees Worked With
James H. (service writer), Joe (shuttle driver)
December 19, 2014
Eric Marcello is the best! I must say that my service experience was over and above anything I have ever experienced. Eric was so kind in explaining each detail of the work don I must say that my service experience was over and above anything I have ever experienced. Eric was so kind in explaining each detail of the work done. I am a 71 year old woman and have experienced service departments (not at Honda North) where I was treated with little respect. That was not my experience this week at Honda North. I say, "Keep up the good work of treating every customer as if they were your own family and making sure that that they understand the entire process clearly." Even after spending $1,250, I left your establishment with a smile on my face. I will tell my friends and will always come back to Honda North. More
by nbeirne
Employees Worked With
Eric Marcello
December 16, 2014
Excellent service dept. Brought car in on Monday for Level I service. Several other things needed to be done. Was given the cost and I agreed to have additional work done. Brought car in on Monday for Level I service. Several other things needed to be done. Was given the cost and I agreed to have additional work done. Better to catch a problem when it's small than wait and have a big fix later. Shuttle driver was very nice. I don't work too far from Honda North but took the ride anyhow. Was also offered coffee while I waited for my ride. All work was completed before I got out of work. More
by ehhurd
Employees Worked With
James ?
December 14, 2014
Great dealership. Honda North is by far the best dealership I have every dealt with. They are competent, very attentive to my needs and it's actually a pleasure to have Honda North is by far the best dealership I have every dealt with. They are competent, very attentive to my needs and it's actually a pleasure to have my car serviced. I always feel like I am treated with respect and they do an excellent job with repairs. More
by drlevinson
Employees Worked With
Vic G.
December 13, 2014
Service visit On 12/11/14 my 2012 Accord unexpectedly needed some major repairs. My service adviser Eric made it quick, painless, and got it covered under warranty. On 12/11/14 my 2012 Accord unexpectedly needed some major repairs. My service adviser Eric made it quick, painless, and got it covered under warranty. Especially at this time of the year, being able to avoid having my car tied up, not having the frustration of making alternate plans, and not having a huge unexpected expense has all been like an early Christmas present. Thank you! More
by mic.mclaughlin
Employees Worked With
Eric M.
December 12, 2014
Service visit 12/8/2014 Annual state inspection. Very friendly, quick service. This is my third civic. All of my interactions with sales and service staff have bee excellent. Annual state inspection. Very friendly, quick service. This is my third civic. All of my interactions with sales and service staff have bee excellent. IU would highly recommend. More
by brujolito
Employees Worked With
?
December 09, 2014
Frustrating and disappointing experience I called and made a 9:00 am appointment 5 days before and then dropped my vehicle off the night before my 9am appointment. We called and informed the I called and made a 9:00 am appointment 5 days before and then dropped my vehicle off the night before my 9am appointment. We called and informed the service department the day before that we would be dropping the car off that evening so hopefully they could get started earlier than the 9am appointment. We were assured that the car would be worked on no later than 9am if not earlier. We stated that the car needed to be picked up by 2pm the day of the service appointment. On the day of the appointment we had a family emergency and needed my car. At 11:00am we called to find out if/when the car would be done and were told that it hadn't been on yet. When we asked why since it had been there since the night before and we had a 9am appointment we were told that since we didn't need it until 2:00pm they figured it could wait. I find it completely ridiculous that making an appointment 5 days before means nothing and they just work on their own schedule. Why bother even scheduling appointments if you aren't going to honor them??? On top of everything they didn't vaccum the front of the car or put it through the car wash.... I have never been to a dealership where they didn't at least put the car through the car wash! Even jiffy lube runs a vaccum through the car after they service it. More
by krisanne.butler
Employees Worked With
Service department
December 07, 2014
Oil change service and checking new vehicles for son in law A good experience dealing with people at Honda North, They were very fair and a quick turn around in the express lane. Also spoke with sales person f A good experience dealing with people at Honda North, They were very fair and a quick turn around in the express lane. Also spoke with sales person for info on new vehicles for a family member. More
by GAK102748
Employees Worked With
Tim, service, Zach sales
December 06, 2014
Great experience As always, Honda North treated me well and did a great job. Thank you for having such and excellent service department and performing work on-time a As always, Honda North treated me well and did a great job. Thank you for having such and excellent service department and performing work on-time and at the quoted price. More
by bclinton52
Employees Worked With
Mike S, Vic.
